Banner for Core Balance

Core Balance Reviews 5,546

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 743 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease of ordering and the quality of the products. Customers consistently found the website easy to navigate, making the shopping process straightforward and pleasant. Many people highlighted the prompt delivery and the excellent condition in which items arrived, often well-packaged and protected. The products themselves are frequently described as being of good quality, meeting expectations and proving suitable for their intended use. However, some customers also noted issues with delivery, including lost parcels or incomplete orders, which led to frustration and delays. A few other people also felt that the packaging was sometimes inadequate, resulting in damaged items upon arrival. Additionally, some reviewers expressed dissatisfaction with the courier service used, suggesting it caused problems with their deliveries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and accurate... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and swift... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items like weights, yoga... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process and website... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company I found whilst googling on line Really competitive pricing and equipment really good quality! Had to return some dumbbells I ordered as they were too heavy, wishful thinking 🤣😂 Ret... See more

Company replied

Rated 5 out of 5 stars

Core Balance website and ordering was easy to use and they kept you updated at every step. I bought a set of 1kg weighted balls for shoulder therapy and they were already inflated and ready to use, un... See more

Company replied

Rated 5 out of 5 stars

Easy to find out the kit I required, straightforward to order, and delivery was prompt. The difference from the last company I used was that my order came boxed and protected with no damage, so full... See more

Company replied

Rated 5 out of 5 stars

I bought 2 sets of weights which arrived quickly. One was slightly damaged (but still usable), so I contacted Core Balance and was promptly offered a partial refund. Great customer service. I'm happy... See more

Company replied


Company details

  1. #22 of 49 best companies in Exercise Equipment Shop
  2. #13 of 36 best companies in Fitness Equipment Wholesaler
  3. #1 of 3 best companies in Weightlifting Area

Written by the company

We're Core Balance, the home of affordable fitness, perfectly balanced for everyone. All our fitness products are designed with your personal lifestyle in mind. We understand it’s difficult to exercise at the same time every day. Sometimes, life gets in the way. By producing portable fitness equipment that you can use at home and on the go, we aim to empower you to exercise when you want to do it. After all, when you can exercise on your own terms, you’re more likely to stick to it and become a fitter, healthier, happier you.

Our Purpose & Promise

Written by the company

Mission
There’s an exercise out there for everyone, it’s our mission to help you find yours. By creating home fitness products to suit all abilities, we aim to make a healthy, balanced lifestyle accessible to all.
Vision
Exercise shouldn’t be a chore – it should be fun! When it’s fun, it fits seamlessly into our daily lives. We want to show everyone how fun exercise can be and inspire them to become healthier, happier people.

Free UK Delivery

No Minimum Spend

Purchases completed before 2pm will be dispatched the same day.

Contact info

Business can save up to 36%

Join our Partner Programme and unlock big savings

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

iys not even hard at all

iys not even hard at all , not good

24 February 2026
Core Balance logo

Reply from Core Balance

Good morning Sylwia

I am sorry to hear that you are not entirely satisfied with your purchase.

If you would like to contact our customer service team with further details, they would be happy to assist you.

Kind regards

Rated 5 out of 5 stars

Free delivery

Free delivery - even though it was a Pilates roller so an awkward shape -and it came quickly.

23 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad to hear your Pilates roller arrived quickly and that you were happy with the free delivery.

Rated 5 out of 5 stars

Orderring was so essy

Orderring was so essy. A great product. And delivered quickly. No hassle at all

15 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad to hear ordering was easy and that you're happy with the product and quick delivery.

Rated 5 out of 5 stars

Outstanding service

Outstanding service response to item query - and replacement sent immediately.

4 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad we could resolve your query quickly and get a replacement sent out right away.

Rated 3 out of 5 stars

like the alignment lines—they’re very…

like the alignment lines—they’re very useful during practice. However, the mat is slightly thin and doesn’t provide enough cushioning for my knees

20 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad to hear the alignment lines are helpful during practice, and we appreciate your feedback about the cushioning.

Rated 4 out of 5 stars

Quick Delivery

Quick Delivery. Quality Mat. Just what I needed.

16 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review. We’re glad the mat met your needs and that delivery was quick.

Rated 4 out of 5 stars

Reliable

Reliable
Not 5 because it is a little stiffer than the one I use at the gym

18 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback. We’re glad you find the product reliable and appreciate your note about the firmness.

Rated 5 out of 5 stars

My go to online store

My go to online store for all my Pilates needs.
Prompt, efficient and excellent products.

11 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your kind words. We’re delighted to be your go-to store and that you’re happy with our products and service.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
My parcel was damaged in transit by EVRI, I contacted
Core Balance who very quickly responded and sent a replacement parcel with express delivery. Thank you.
Easy to contact and very quick to act.

16 February 2026
Core Balance logo

Reply from Core Balance

We’re glad we could resolve the issue quickly and get a replacement to you. Thank you for your feedback.

Rated 5 out of 5 stars

Good range of products available on…

Good range of products available on website. Easy to navigate and place an order. Very quick delivery. Delighted with my travel yoga mat. Great quality and in its own carrier bag. Terrific value too.

15 February 2026
Core Balance logo

Reply from Core Balance

We’re thrilled you’re happy with your travel yoga mat and the quick delivery! It’s great to hear our website was easy to navigate and that you found terrific value.

Rated 5 out of 5 stars

good value

good value, good comms, well packaged and arrived quickly. would use again. thank you.

13 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback! We're glad you’re pleased with the value, packaging, and delivery. We appreciate your support.

Rated 5 out of 5 stars

Great product

Great product, good price, prompt delivery.

10 February 2026
Core Balance logo

Reply from Core Balance

We’re thrilled to hear you love the product! It’s great to know the price and delivery met your expectations.

Rated 5 out of 5 stars

Great mat for the price

Great mat for the price. Sits lovely and flat and is grippy. Delivery was so so fast. Really pleased.

11 February 2026
Core Balance logo

Reply from Core Balance

Thank you so much for your lovely review! We're thrilled the mat sits flat, is grippy, and that you’re pleased with the fast delivery.

Rated 3 out of 5 stars

I received the parcel very quickly…

I received the parcel very quickly but unfortunately it was addressed to someone else but with my address. As it happens it didn’t cause a problem for me and I hope not for the other customer. I’m
Afraid my husband changed his mind and sent it back

11 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We’re pleased the parcel arrived promptly and appreciate your patience with the addressing mix-up. We hope to assist you again in the future.

Rated 5 out of 5 stars

It arrived in good time and EXTREMELY…

It arrived in good time and EXTREMELY heavily packed|! (unfortunately I realised later that I had ordered the wrong weight! - should have been 1 K instead of 1.5....:(

8 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback. We’re glad your order arrived promptly and securely packaged. We’re sorry to hear about the mix-up with the weight and would be happy to assist with any exchanges or future orders.

Rated 1 out of 5 stars
Core Balance logo

Reply from Core Balance

Good morning Allan

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you and will contact you very shortly.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

I recommend core balance to all my Pilates clients

I just brought some hand weights for my Pilates classes. I really like the core balance products and already have the Pilates ball. I recommend their products to my face to face clients and my online clients as their equipment is always great quality. Katie

11 February 2026
Unprompted review
Core Balance logo

Reply from Core Balance

Thank you, Katie, for your kind words. We’re pleased that our Core Balance products are serving you and your clients well, and that you find the equipment high quality.

Rated 5 out of 5 stars

Excellent and quick service.affordable…

Excellent and quick service.affordable priced products with good quality. Definitely recommend!

8 February 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback. We’re delighted to hear that you found our service excellent and quick, and that our products met your expectations in quality and price. We appreciate your recommendation!

Rated 5 out of 5 stars

The whole process of ordering and…

The whole process of ordering and delivering went smoothly and I received my foam roller within the expected time. I’m also very pleased with it and have found it meets my needs completely.

30 January 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback. We’re delighted to hear that the ordering and delivery process went smoothly and that your foam roller meets your needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look