Corona Energy Reviews 

Quick efficient service by Nika on Live Chat. Problem sorted in minutes! Much appreciated.

This company hides the fact ( unlike British gas ) that you have to give 30 notice to cancel BEFORE you contract runs out otherwise they automatically enrol you for another year so be warned. They also almost double your price per KG without any prior notification and then conveniently do not answer complaint emails for up to two weeks or answer phones. Was a relief to final leave, felt like we were scammed from start to finish.

I have dealt with Khushi Kheni numerous times and she has always been amazing. Such friendly service and always gets the job done, I would recommend Kushi to any of my colleagues to use for queries and a nice chat. Keep up the great work! :)

Had an issue getting online to my portal and Nika was really helpful and sorted it all out quickly on live chat

I spoke with Brooklyn Gbemudu today, who I have to say went above and beyond with my multiple queries, patiently waiting whilst I was checking my system, (which took me ages) was still willing to take the time to look into everything, massive 5 star from me, I hope I get Brooklyn every time I call in, he gave 100% good job :) And I am very thankful!

I was put through to Brooklyn Gbemudu in the Customers Service Team to resolve a problem I had with a rather complicated refund on my account, which was now closed. I explained the history of the transactions in detail to him, which he understood and advised me to contact the Refund team to request the refund, which I have done and given them all the details they need to make the refund. Thanks to his assistance I have been able to set the refund process in motion in the correct manner.

I had a great experience speaking with Bilal. He was extremely friendly, professional, and dealt with everything I needed quickly and efficiently.

Received the information I required quickly and efficiently via the chat with Nika.
Excellent customer service.

I went on the chat today an spoke to Nika, very helpful and sorted out my query straight away.

I a query on my account rung the customer services and Bilal Nahim sorted my problem out very quick and polite

I spoke to Brooklyn regarding some re-issue invoices and he was very helpful and explained the issue.

Very good service.

Tate handled my query perfectly. I'm very grateful for his fantastic service.

Rahul Manroy was very helpful and answered all my questions.

Words fail me trying to describe the BAD experiences my business has suffered at the hands of Corona Energy. In summary its been billing on a non existent metre and reporting my business as being delinquent to the credit ref agency, thereby causing my business credit rating to collapse. The bills were not seen by us being sent to some sort of version of the site address, not our offices or even our reg. office. The entire saga is long and replete with Corona failing to resolve its mistakes all the while causing my business a bad credit rating.

Thank you Britney, for all your help yesterday in sorting out the invoice for our Electric now we can go ahead and pay our invoice, with out anymore hold ups. You were excellent at your job

All done very slickly by Dominic, thanks..

Nika was able to quickly resolve my issues and provide me with what in needed.

I decided I wished to cancel bills by post and set up an online account instead for the church I work for. There were a few teething issues as we needed to change the access name on the account from that of a previous staff member and then Corona Energy were unable to receive my e-mails (due to firewall issues) which was integral to changing the account access name. Dominic promised to investigate and get back to me. This required e-mails and several attempts to call me back (I am on the phone a lot with incoming calls) but Dominic saw my query through to a successful outcome - I now have online account access. Many thanks to him for his patience, perseverance and his "can-do" attitude.

Bilal Nahim was very helpful and provided a quick resolution regarding a query raised. Very good customer service!

Your colleague was helpful and patience, I was talking to Nika