Corsair Gaming, Inc. Reviews 

I was going to purchase a replacement, but Raton S hooked me up with a free replacement panel. I am so glad I chose corsair and got this amazing guy to work with!

Corsair hub not working propely
Good help from Raton S. to test and localize the problem.
They send me a new hub and that solved the problem.

My impression of Corsair's customer support has improved drastically due to an agent called Frank S. This person has been a huge help over a stressful period of PC rma. The compassion and understanding of this man really shone through the email support. Consistent replies and sharp suggestions helped me troubleshoot and isolate the issue and pursue an rma quickly. I will confidently buy from Corsair again for sure knowing that their standards for customer support is very high. Thank you Frank!

I've been using Corsair products for over a decade. I've owned keyboards, chairs, cases, mousepads, and more. I've only had to contact customer support twice. The first time was because of my own mistake. I accidentally dropped the front panel of my case while cleaning it. The second time was due to a minor issue with the keycaps on my K65 Plus.

Both experiences were excellent. In each case, they quickly sent me a replacement unit and made the whole process smooth. Corsair's support team consistently goes above and beyond what you expect when you reach out to them. That's one of the reasons I've remained a loyal customer for so many years.

Excellent Service thankyou
Robert

Had a problem with m75 mouse during guarantee period. After contacting Corsair support the mouse was quickly replaced by another one. Thanks to Matty from Suport team for help and understanding.

they fixed my issue, a long process but its done

I appreciate the quick and responsive support as I had to go through the RMA process. From the moment I submitted my ticket, I got a response within a few hours and provided immediate solutions. After a few back and forth emails within the day, my RMA had been processed and a replacement was sent the following business day as I chose the Advanced RMA option. The replacement arrived within 3 days and resolved my issue and now I just have to send back my defective product. The customer service team was great all around and the service was top tier. This was the most painless RMA process I had to go through and would likely recommend Corsair for your computer needs!

incredible, I broke my glass side panel, the service I received has been amazing, across X [Twitter] and email. This company has me for life

I was going in circles trying to find a way to install iCUE5 onto my computer, uninstalling and reinstalling. when I asked for help from tech support, Ralton helped me through the play by play and ultimately showed how I can install it in safe mode with networking. Now I got iCUE5 up and running installing the software for my devices.

Mel H. went out of their way to help me when one of my PSU cables failed. I know I can always count on Corsair to make quality products, and to stand by those products every time. Thank you Corsair!

I am completely satisfied with the service that has been provided to me. The response time was very fast, direct and effective. So far the case has been mostly resolved, I have already received the refund of the shipping cost for the return, I am just waiting for the new piece to arrive. I want to personally thank the people who helped me during this process, thanks to Matthew B. Who was the one who attended me at the beginning of the process, thanks to Andrew Freeman who helped me with shipping information and provided me with the tracking number, as well as helping me with the refund for my shipping cost. I also want to thank Deanna for helping me with the refund as well. Honestly I am very satisfied with the customer service team, congratulations on the good work and again thank you very much to everyone.

Bought a keyboard from them, broken exactly after the warranty. Very disappointing keyboard. The build quality feels cheap. I wouldn't recommend using there products.

My old H115i cooler died and i got a replacement. Very good service from Corsair.
Thank you Raton and Corsair.

I had an issue with one of their cases; it wasn't functional, but their support team was always attentive and understanding. They asked me to document the incident in the simplest way possible and then proceeded to refund me promptly. Their products are high quality, I really like the brand, and their support and after-sales service have definitely made me even more delighted with Corsair. (They allowed me to keep the product.)

​I am deeply disappointed with my experience with Corsair’s online store.
​I placed an order for a "Drop + DOOM: The Dark Ages Desk Mat" on July 2nd. At the time of purchase, the product was listed as "In Stock" (Auf Lager). Since then, I have been trapped in a loop of broken promises.
​My order status has remained stuck on "preparing for shipment" for nearly a week. During this time, the estimated delivery date has been pushed back 6 times, constantly moving further into the future. Despite my inquiries, customer support has only provided generic, unhelpful responses, essentially telling me that their delivery estimates are meaningless and not promises.
​To make matters worse, as of today, your website now lists the item as "Sold Out," even though I ordered it days ago when it was supposedly available. It appears that Corsair is selling inventory that isn't actually ready to ship, or worse, prioritizing new orders over long-standing ones.
​I don't want a refund – I want the product I paid for. I am tired of being lied to and treated like my business doesn't matter. If you are considering ordering from Corsair's online store, be warned: "In Stock" means nothing here, and their customer support will only give you the runaround while your money is held hostage.
​Extremely unprofessional and disappointing service.

After a firmware update failure on a keyboard that was well out of warranty they went above and beyond to resolve and sent out a replacement. corsair has the best customer service i've ever had the pleasure to deal with.
Help with the diagnostics to resolve were second to none

When I asked for a replacement USB cable, which the UPS company did not send me, I contacted Corsair support so that they could take into account what happened. Without waiting for anyone to communicate, the unexpected happened, the support called "Matthew B." helped me with the problem I had, very kind, correct and with a commitment according to what Corsair has!. The truth of having gone from sadness to happiness with only a support as it should be!. I'm going to continue to rely on this great company.

Very disappointed my boyfriend bought a gaming chair from the company and they took ages to deliver and when they did they claimed to have “many failed attempts” when they didn’t shown proof through ring doorbell footage and after waiting for weeks for the parcel they would give estimated delivery dates and not show up on the day this resulted in him having to refund the product and find it elsewhere. Unhappy customer and upset with the outcome of the situation. Email was provided to them and still no help. They delivered once at 7am 3 weeks late and instead of waiting to see if someone would answer they left straight away also evident on the ring doorbell there was also several notices on the door that if someone wasn’t in they could deliver to another door which was stated in the note and still no delivery. UPS delivery was also involved.

I recently had an issue with my Corsair AIO cooler and contacted customer support for a warranty replacement. I was assisted and the experience was absolutely stellar. He was incredibly understanding of my situation, professional, and handled the process with impressive speed.

He approved a replacement unit and made the entire process smooth and stress-free. I'm highly grateful for his help and couldn't be happier with Corsair's customer service. Thank you, Matthew, for the top-tier support!