Corsair Gaming, Inc. Reviews 

Great service

Raton S, helped me rlly good with an rma. If u see this (u prob wont) thanks!

I purchased a Xenon Edge screen direct from Corsair which failed after a few days. I went through the returns process which is slow and difficult. I have now returned the product, I have to wait for Corsair to receive it then wait 3 to 5 days before they ship out a replacement.

Support have been helpful, but their process is very very slow and effectively means I am without a brand new device for weeks.

This is not good enough for a new product, at this price point direct from Corsair. The UK website does not even allow you to leave a review of the product - draw your own conclusions there.

They charge big money for sub-standard products, and starting the returns process is long and time consuming!!

Very poor

I am very satisfied and grateful for the kind and efficient service from Matthew B. at Corsair, who quickly resolved my report of a defective gas piston and sent me the replacement I needed very quickly and easily. It gives me great confidence to continue using the brand!

It was a good experience with Matthew B. He explained what I needed to do and his responses were quick. I appreciated the attention I received. I know the product malfunctioned after only 3 months, but that doesn't diminish the fact that Corsair committed to providing me with replacement headphones.

Matthew B. understood perfectly my situation and addressed it very properly, giving and excellent solution to an stressful problem.

Frank S. is a good assistant.

I had to replace my broken AIO cooler under warranty.
Mel H. from the technical support team was incredibly helpful, fast, and professional throughout the whole process.
He guided me to the right replacement unit for my setup and even gave me a discount code as a gesture of goodwill when I made a mistake with my return package.
Truly top-tier support from Corsair,
thank you Mel!

I have had this problem for a week now. The controller only worked correctly for two days. Using email to help people is a terrible idea.

I broke the side glass panel of my case and contacted support to find out where I could buy a replacement. Instead, they offered to send me one free of charge.

Great customer service! Shout out to Chris.G and Matthew B. for all their help!

Agent Raton was great, made everything very easy.

I had an excellent RMA experience with Raton. He understood my issues and was super quick to assist and solve them.
I really appreciate the help and will look forward to dealing with corsair and their excellent team in the future

bastards won't replace a defective unit because said unit is broken and in a landfill. don't buy corsair its cheap shit.

Everything was quick, thank you and thank you very much to the advisor. Matthew B

My support case is still ongoing, but Raton S. is very helpful and does provide fast support. My case is about a missing spare part for something I bought years ago and I still get awesome support for that.

Thanks

Hi Matthew B ,Thank you so much for your excellent technical support. Your help was instrumental in resolving the issue quickly and efficiently. I truly appreciate your professionalism and patience.

Quick RMA process for my power supply, with flexibility for changes of address for return. Good response times to emails. Friendly customer service.

The experience has been simply fantastic. The service was fast and friendly. Matthew B. solved my problem quickly and professionally. 10/10. Corsair has gained a loyal customer.

So far it has been a very easy experience. There was some trouble with the AI chat bot, but once I was placed in an email chain with customer support it was very easy and helpful.