Coshd Reviews 336

Avoid this scam retailer at all costs. My costume was delivered significantly smaller than the size I ordered. After having to prove the size was wrong through photos showing the measurements, I was warned that the shipping costs back to them were high (I think they are based in china) and I could simply get a 15% refund and sell my costume on Gumtree! What on earth do I advertise it as - Mis-shaped poorly constructed costume of indeterminate size?!
100% refund offered, which is against the Consumer Duty Act of 2015!
The returns policy is impossible to follow since they expect the goods back within 2 weeks but in their own correspondence warn that returns often take 1 month to receive back. This company really is a SCAM!
I had to purchase through Amazon a replacement costume for the event at significant extra cost. Wish I had just used trusty Amazon in the first place.
This firm is a DISGRACE!

Case Update For Ref - please no one purchase from this store it’s a scam and PayPal won’t protect your purchase! The seller has responded to my previous review here advising they will look into the issue and resolve but this is all for show - they have still not responded to my emails, I’m still missing my order and still no refund! PayPal have offered a full refund via case escalation, but only if I pay to return the wrong item I’ve received! Therefore not a full refund and could take months to resolve - be warned and order at your own risk as you will likely be left out of pocket. Worst experience if I could rate less than 1 star I would - I will be escalating this further under the consumer good act as fraud.

Edit. They now blackmailing me to take down this bad review for a 50% refund. What a joke. Avoid avoid avoid.i
I accidentally brought the wrong size and they have refused to issue a refund no matter what. They've offered me 15% money back which is £4 of what I orginally spent which is unacceptable. Taking this further til I get full money back. Edit. Don't bother emailing me coshd saying exactly the same thing which is spend over £50 to get it send back when my order was only £29. I'm refuse to play your games!!! I'm reporting this company to trading standards!!!

I bought a costume from this company and have been trying to return it, impossible to get in contact with them! Would not recommend
I have now received the address and the cost to return the item is at £31.99, I understand the company doesn’t set the fees but this is absolutely ridiculous…I feel like I have been completely scammed! As I stated before, I would definitely NOT recommend.

Absolutely disgusting company who rob you blind. I ordered a costume which consisted of clothing, a scarf and a wig, and a hat and I ordered this in good time before the event I needed it for. 2 weeks after order, I was informed that the costume was unavailable and would i like to repurchase. I declined as I was running out of time and didn't have another 2 weeks to wait, so I bought a new costume from amazon and said I'd just have a refund. They then proceeded to say they could only refund the clothing part, as they'd already sent out the wig and scarf (half a costume!) I explained that these are useless to me now, as I have bought a new costume and why would I want only half a costume? They then refused the refund for the wig and costume and instead offered a small discount with the audacity of suggesting I go out of my way to resell on ebay or gumtree! I said no, I want a refund as the item was not as described (I didn't ever agree to buying half a costume, I wanted a full costume). They said I could return but would have to pay the postage cost which is very expensive! No thanks. I will be using section 75.
Alongside this, I didn't even receive the one half of the costume on time anyway!
Judging by their comments below I dont even think they understand the review or the complaint. I only received a scarf and a wig.... not a full costume! When I wanted to return the scarf and wig (an incomplete costume) they wanted to charge me as much as the scarf and wig was in the first place to do so! Yes they refunded the missing part, but I bought a full costume, not half a costume and so ended up paying for a scarf and wig I couldn't use!
Less of the attitude, more customer understanding ;)

I ordered a costume and then not long after they send me an email saying:
"Dear.
Thank you for placing your order with COSHDUK.
I am sorry for the inconvenience, but the cost of the garment you purchased has increased due to higher fabric production costs and therefore the price has increased, making this item temporarily unavailable for delivery and therefore you may be required to pay the difference in price.
If you would like to keep this order, please purchase the item for £1 from the link below. I will contact the warehouse as soon as possible to arrange delivery for you.
Again, we apologize for any inconvenience caused to you. If you have any questions, please feel free to contact me.
Have a great day.
Summer"

Very suspicious and scammy. I've asked for a refund and they haven't replied. Save your money and buy elsewhere.

Placed an order on 20 September and no delivery. Emailed today regarding the order and no response. Will.now try to get my money back through paypal.

I was quite sceptical ordering from here after reading all the bad reviews but I decided to risk it and I'm glad I did. I ordered a Slave Leia costume in their Halloween sale for an incredibly low price. The order was shipped within 24 hours and was delivered within a week which is quite fast. The whole process from ordering to it arriving was only 6 days. The outfit is very poor quality I'm so glad I got it reduced because the outfit isn't worth the full price. The bra isn't even put together. You have to hand assemble it yourself. I assume this is to accommodate all body shapes and sizes but it's an unnecessary hassle. The material is very weak and cheap. The outfit itself looks good once on but is a massive faf. The skirt was a tad too long for me but I'm 4'9 so I don't blame them for that. On this occasion I did not have to deal with the customer service so I cannot comment on that.

Easy checkout and was able to find exactly what i was looking for! I cant wait for it to come!!

Appalling, ordered a costume and it was in a much poorer condition than advertised. Took two days to get a response from customer support and when I did they basically told me to go fk myself offering a “10% refund” if I sent it back and covered the return cost (£30+ when the product cost me almost £50)

NEVER PURCHASE FROM THIS SITE, PURELY A SCAM

Don’t bother ordering. Paid for express delivery and no sign of it yet. Total waste of time and money

These are high quality costumes. I order regularly as my daughter loves them. My daughter regularly checks the website for costumes. We are never disappointed.
The quality of the materials used.
The attention to detail.
The customer service.
It’s a small team endeavouring to meet every order. My daughter and I love it. Sizing is true. And the quality is the best I can find in costumes. We are never disappointed.

Placed an Order on the 28th August and haven’t heard anything about it. I’ve emailed two times now and have not got a response.

SCAM FROM CHINA!!!!
Do not buy from these scammers! They are not from UK as stated but from China! Taking 15days to get a wig without X2 full adult costumes costing over £140, emailed them & got a hardly readable email back saying “it sent” “be patient”! Contacting fraud via credit card to claim all my money back! T***S

Ordered 2 costume a month ago paid extra for fast shipping and still haven't been sent a tracking number, emailed them 10 days ago and was told it takes 10-15 days to process but no explanation why my order was taking longer,emailed them again yesterday but still waiting for a response

The product was perfect, good quality I'm friend loved it 😁

Ordered two outfits in July paid the extra £20 for quick delivery. No outfit two months later and no reply to emails sent

Great outfit for the price. It fits perfect 🙂
Quick deliver too

Ordered a costume and even paid the extra £20 for quick shipping since i needed the costume for less than two weeks time. It has been almost a month and the tracking says it hasn’t even been shipped yet.

👍🏼 arrived on time , well made.