Cosmeticrx Reviews 714

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team is responsive and makes them feel comfortable and informed throughout the process. The ordering process is often described as easy and efficient, with many customers receiving their products quickly. However, some customers were not happy with the customer service, mentioning slow response times or a complete lack of communication regarding their orders. A few other people also felt that their orders were incorrect or never received, leading to frustration and issues with billing.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent support,... See more

Product

Consumers have mixed experiences with the product. Many reviewers are satisfied, reporting that products like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise staff members like Melissa and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported issues with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/... See more

Rated 4 out of 5 stars

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery..... See more

Rated 5 out of 5 stars

My experience thus far has been great. I've ordered from a few other online health services during my health journey and Cosmeticrx has had the best customer service of any of them. I was contacted a... See more

Rated 5 out of 5 stars

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

714 reviews

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Rated 5 out of 5 stars

Great Experience

Overall this experience has been super smooth and simple. I purchased a groupon for the first month and it was a super easy exchange. I got a very informative call from Melissa and she gave very helpful information to continue the process. I look forward to starting my journey next week!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I love CosmeticRX the prices are…

I love CosmeticRX the prices are affordable. Delivery was fast. I recommended 2 friends and they love it! I ordered latisse and tirzepatide
Both are working great for me and I'm seeing results! In just t weeks my lashes have grown exponentially and I lost 10lbs in 2 weeks!

7 February 2026
Unprompted review
Rated 2 out of 5 stars

Placed order on 1/13/26

Placed order on 1/13/26. Have not received the order yet. I'm going to cancel the order all together. If you have the time to wait maybe they are okay to deal with. Recommended by a family member that has not had any problems with the company or product.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Melissa and she was…

I worked with Melissa and she was absolutely a pleasure to interact with! I felt heard and she was careful to go over all of my accounts and how to navigate. I received my order promptly and the packaging was thorough. I'm looking forward to my next order!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Melissa Customer Service

Melissa in customer service was amazing and so helpful! She made my life easier and the process of our call fast! I was able to get off the phone and be completely satisfied 😄.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Melissa for the win!!!

Melissa has helped me so much through this process. I have had a lovely experience working with the CosmeticRx team as they have been so transparent and thorough in their follow-through!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Melissa was amazing today

Melissa was amazing today.
She was very informal and her knowledge allowed me to choose what was right with me. She made this experience amazing. Thank you, Melissa, :)

30 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a glp-1 from this company…

I ordered a glp-1 from this company through Groupon and it was prescribed on 01/16. I have contacted the company numerous times, with them lying to me, saying that I'll receive a message from FedEx by Wednesday, my product is being shipped by Wednesday and it will arrive by Thursday or Friday, etc...Never heard anything from FedEx and have not received my medication. DO NOT ORDER FROM THIS FAKE COMPANY!!! Now going to file a complaint with my bank, Groupon, the BBB, and all over Facebook.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Theyre legit

Chelsea made sure my order went through just fine. Messaging on the site does take a few days for response but they will get back to you. Losing weight and feelin great

2 January 2026
Unprompted review

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