Cosmetics Now Reviews 1,865

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 225 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, noting that the team is often helpful, responsive, and quick to resolve issues. Many people also appreciate the genuine products and the good communication regarding order status, with some receiving unexpected gifts with their purchases. However, some people were dissatisfied with the delivery service, citing long shipping times and delays. A few other people also felt that the response time for inquiries was inconsistent, and there were occasional concerns about product quality, with some reviewers reporting missing items or concerns about product authenticity.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the authenticity and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process, prompt... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise quick... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick, professional, and... See more

Response time

Consumers have mixed experiences with response times. Many report significant delays, with some waiting 22... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I was surprised to see the product price change from 29 to 35 after logging in, and then an even higher total during checkout due to automatic currency conversion. However, customer su... See more

Rated 4 out of 5 stars

Easy website to navigate and make purchase. Obviously I was happy with the pricing or I would not have purchased. These "reviews" are a waste of time really and an intrusion on the customers time.... See more

Rated 4 out of 5 stars

I ordered some masks from this platform before, but the parcel was lost . Although it took about one and a half months, the company was very responsible and resent my order. I've now received it. Even... See more

Rated 4 out of 5 stars

“Received my order after about 4 weeks. Was not in stock in Australian Warehouse. Communication was delayed at first but resolved quickly after follow-up. Postal Tracking supplied, Product authentic a... See more


Company details

  1. Cosmetics shop

Written by the company

Cosmetics Now™ is the premier online store for Make Up, Skin Care, Fragrance and Hair Care bargains. We sell all the top international designer brands at incredible discounts. Shop with confidence with our 100% Money Back Guarantee. We offer free Shipping on most items and dedicated customer Service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

i bought a bottle of Penhaligon's…

i bought a bottle of Penhaligon's Helfti leather parfum 100mls for $140 less than any other retailer. It is one of the most beautiful perfumes anyone can wear. I was nervous about paying so much on line but i can within a week of my ordering. Will now be my preferred makeup and fragrance supplier. I have been using a company in Dubai, but now no more.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Came in timely fashion. I was kept up to date with progress of order and it came with Australia Post which is always a good and reliable carrier. I’ve been shopping with Cosmetics Now for years and product always excellent and best price I have found anywhere.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I ordered some products

I ordered some products, but they took quite a long time to arrive. However, I contacted customer support, and Ankur replied promptly. I received my products soon after, and they also gave me a refund for the delay.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

A very reliable company.

They have always been very reliable, quick to send whatever I've ordered, and it has always been accurate. with no surprises. I recently sent an e-mail asking for information, and it was replied to very promptly and helpfully.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Great

I really appreciate with your assist and your service, especially "Madhavi" to help me with my order. Professional service and well satisfaction.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

The service is fantastic.

The service is fantastic.. only complaint is I can’t get the parcels delivered if no one is available to sign.
I wish there was a way of approving for delivery without signature

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Always happy with Cosmetics Now

I’ve used Cosmetics Now many times and have always been happy with the service and delivery. The prices are typically better than other online retailers and the loyalty points are fantastic. Ankur has been really helpful if I’ve ever needed to make a change.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Delivery of products

Products pretty much arrive BEFORE I pay for the order. Just kidding...but great delivery. I've been waiting on a neck moisturiser as a birthday pressie but it missed her actual birthday. It was a product being shipped from O/S and I emailed asking for an indication on the delivery. I received a response within an hour and delivery would be [hopefully] by this coming weekend. My mate lives 1.5hrs away from me and is coming to mine to stay this weekend, and guess what.....the product arrived TODAY. Great work CN. Ask and ye shall receive. Lisa-Frankston

27 May 2025
Rated 5 out of 5 stars

Prompt service provided.

I requested by email an approximate deliver date. Ankur replied promptly explaining the items ordered were still on transit from their supplier. Ankur has kept me informed and today my order was despatched. I have used this company before with no problems. Good service provided for this online purchase.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD!!!

FRAUD!!!! Sent me a fake perfume and will not give me a refund.
It smells completely different to the original (I still have some left from prev bottle). Never use this company. They are a fraud through and through.
Debaser perfume by D S & Durger.
Order number is 1-2368761

28 May 2025
Unprompted review
Cosmetics Now logo

Reply from Cosmetics Now

Hi Eugenie,
Could you please help us with the order number.

Rated 4 out of 5 stars

Very happy, will buy from them again

I’ve bought from this site a number of times and have never had any issues. This time I bought a bottle of K18 hair mask and the price was better than what I found on other sites. Very happy.

20 May 2025
Unprompted review

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