I want my money back !
Today , 26 of February , I still not have received my order ILKLIJBEC Placed on 08/02/2024 10:03:01.
They don’t reply to my emails. I want my money back !
26 February 2024
Unprompted review
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Company details
About Cosmetista
Written by the company
Since 2020, accumulating experience in the professional perfumery and cosmetics sector, a further growing catalog in Europe and satisfied customers in more 20 countries, Cosmetista has become a benchmark online store in the sector based on the following principles :
• Only original Products.
• Personalized and professional customer care and service based on our team of specialists in beauty and high perfumery.
• Reimbursement guarantee, thanks to our agreements with the largest European logistics operators and our high price competitiveness.
• Our high investment in technology makes it possible for our store to have the highest security measures available on the Internet:
• Technological security certificates in the encryption of transactions.
• Compliance with European safety standards.
• Daily security audits to detect external attacks.
• We do not sell advertising space.
All these services guarantee a professional, safe and efficient service.
Cosmetista only sells selective brands, that is why we are concerned that brands have an exclusive space in our store according to their prestige, explanation of their history and philosophy, high photographic quality when presenting their products to our customers, ordering of the products of each brand by their respective families and we allow them to be filtered by their properties so that the client fully understands the characteristics of what the brand really represents and wants to convey to us.
We have opinion feedback on each of the products so that customers can comment on their use and application, further enriching the presentation of the product in Cosmetista.
Contact info
1.8
Poor
284 reviews
Hasn’t replied to negative reviews
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The site is a scam do not pay there!!
The site is a scam do not pay there!!! Plus there is no way to cancel the order on the website!!! I just want my order canceled and money returned!! order num: LWHDVRAKM
2 February 2024
Unprompted review
Reply from Cosmetista
About your order LWHDVRAKM from 01/02, you just requested today, 3h ago the cancellation. Upon request, the order is cancelled and refunded.
EXTREMELY DISAPPOINTED
DEAR COSMETISTA ADMINS, I’ve ordered on 05 January 2024, this was the birthday present, you didn’t send out my purchase, no answer on email or WhatsApp.
Extremely disappointing experience, I want my 71.16€ to be refunded
5 January 2024
Unprompted review
Don't buy from Cosmetista - SCAM ALERT!!
These low life scammers refuse to send the gift my husband bought me for Christmas - ABAPSLXJI
We went to the authorithies today to press charges against them and ask for a refund in our Bank because this is a scam, we can get our money back from them!
It is possible because the Cosmetista Bank is in Latvia, it belongs to the EU, we advise you to do the same thing.
Furthermore, we showed them screenshots, messages, logs, e-mails and the invoice of the purchase and they sympathized with us.
Don't sit and wait for your money or your things because they're SCAMMERS, LOW LIFE THIEVES, they won't send you a thing, you have to sart acting. Report them to the authorithies ASAP!!!
11 December 2023
Unprompted review
Scammers replied on 31 December 2023 !
Purchased a parfum on Cosmetista about a MONTH ago as a Christmas gift, still hasn't arrived, they don't reply to my messages on WhatsApp or e-mails.
I urge everyone NOT to buy at this site and for those who haven't received their purchases to go to the European Consumers webpage and seek help like i did to call out these scammers like i intend to do.
Also, i found a reply from Cosmetista them at Truspilot dating from 31/12/2023:
Resposta da Cosmetista
31/12/2023
Hello Ana your order is cancelled and payment refunded. Have a lovely 2024!
Give a search for it like i did, it's here on Trustpilot.
Don't be scared people, call them out on FB, Insta, your friends, share your bad experience and make them give you back what's yours !
31 December 2023
Unprompted review
It’s a scam, don’t buy at this site
Purchased an item on the 10th December and the purchase is STILL at the warehouse.
The numbers of support customer are disconnected and when they reply to me on WhatsApp, they are very rude and even make fun of me. When I told them I was going to open a charge back, they replied “ahaha you can do whatever you want”. I can provide screenshots of this conversation. It’s disgusting how they steal from people and then they treat them.
Don't buy at this site, it's a SCAM !!!
10 December 2023
Unprompted review
Reply from Cosmetista
Hello Ana your order is cancelled and payment refunded. Have a lovely 2024!
No news After order
Order LGHRCRUWM the 2 of december, and NO news today (19/12). No answer from customer service, and certainly no gift for christmas... A shame!
2 December 2023
Unprompted review
Reply from Cosmetista
Hello... I see your order is shipped through UPS 1Z563F906844867417
Fast and good price
6 October 2023
Unprompted review
Reply from Cosmetista
Thanks Montserrat! First of all for the trust and the order, then for the review. Looking forward to serve you again soon!
Perfecto recomendable 100%
14 June 2023
Reply from Cosmetista
Gracias Noemi y bienvenido a Cosmetista! :)
A great customer service for a great…
A great customer service for a great product. The product was delivered super fast in 2 days! I really recommend it!
I also received an excellent customer service by WhatsApp.
13 June 2023
Unprompted review
Reply from Cosmetista
Thanks Israel for your first order and welcome! We hope becoming your first choice in Beauty and Cosmetics products :)
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