Ordered on ge.cosmostore.org in August 2026 (order #713875) with delivery to Georgia. The site promises 14–20 days for standard shipping. The parcel (LT146644747SG) became available for pic... See more
Company replied
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See what reviewers are saying
I placed my order #709432 on June 30th, made a payment the same day. I have received yest a tracking number that even the Logistics Company couldn't find on system. I wrote more than 5 messages th... See more
Company replied
I placed my order #706491 on Sep 27th, made a payment the same day. Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more th... See more
Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my cred... See more
Company replied
Company details
Written by the company
CosmoStore is an online cosmetics store offering a wide selection of high-quality skincare, makeup, and fragrance products. We take pride in providing access to a diverse range of popular cosmetic solutions from leading manufacturers. Our team aims to offer convenience and security in your shopping experience, allowing you to enjoy beauty and self-care with confidence and pleasure. Welcome to the world of cosmetics and beauty with CosmoStore!
Contact info
10/F, Wharf T&T Centre,Harbour City, 7 Canton Road,Tsim Sha Tsui, 125502, Hong Kong, Harbour City, Hong Kong
- +852 2199 7798
- order@cosmostore.org
- cosmostore.org
1.3
Bad
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Horrible service - order not received after close to 3 months
I made my order on the 29th of January 2018. I am still waiting. Little to no communication from them. I have a tracking number that our national post office cannot pick up because the package hasn’t reached the country yet. On the 31st of March I was promised a response on whether they can track my parcel within 5 business days, and I’m still waiting. I would like to know the full process of receiving a refund because at this point in time I don’t want to deal with this company anymore.
Order #666279
21 April 2018
Unprompted review
Reply from CosmoStore
Dear Customer. Unfortunately, delivery to your region (South Africa) takes 35-65 calendar days, this is indicated when placing an order. This time can be increased due to the processing of your order by the postal service of your country. The last status of the parcel is 1 April 2018 2:01 - Arrival at inward office of exchange in South Africa. For detailed information about the parcel, you can contact your mail service at http://www.southafricanpostoffice.post/ or email customer.services@postoffice.co.za. Your track number is RD119222951SE. We apologize for any inconvenience caused.
Horrible experience
Horrible experience. Haven't received my order from past 6 months.
No reply from their side to my emails as well. Lost all the hopes to receive my order or get any reply from them. I never thought that a company with such good reviews would do something of this level.
Even though I've suffered a loss of huge amount I hope they would not do the same to other clients.
Really disappointed.
27 July 2017
Unprompted review
Reply from CosmoStore
Hello, Sushmita Handa.
Please, write the number of your order for email order@cosmostor.org, as there are no clients with your name or surname. Support via email and online chat is working 24/7 and we did not receive any messages from you.
All shipments are insured against loss and damage. In the event of such a situation, we will make a refund.
We hope for an early solution to your problem.
First purchase
Customer service poor, product range, shipping & discounts outweigh this though
15 September 2016
Unprompted review
Love shopping on Cosmostore
Theres a great choice of brands and I always save money!
13 September 2016
Unprompted review
Best cosmetics site to date
Very happy that i find this site. Now i can buy some good products for me and my family. And the best thing is, that it's really easy to do!
13 September 2016
Unprompted review
good service
For me very important that products arrive within days, quality product and
acceptable prices. Thanks for your good service.
13 September 2016
Unprompted review
Excellent service.
I have been purchasing items from Cosmostore for a few years now and find the company very good to deal with. On one occasion there was a problem with an item due to postal damage and it took only one short email to have the item replaced. Now this is a very good service. Thank you for making it so easy to shop from the comfort or my home.
13 September 2016
Unprompted review
THANK YOU
Thank you for your reliable service. Much appreciated. God bless.
14 April 2016
Unprompted review
A happy Customer
Wider range of products and speedy delivery plus a friendly use site. ;) Hope you enjoy it too !
14 April 2016
Unprompted review
Happy with Cosmostore service.
Very happy with Cosmostore products and service.
13 April 2016
Unprompted review
love this site
I have always had excellent response and the products are the real deal. Love the discount structure and I have recommended this website to all my friends.
13 April 2016
Unprompted review
CosmoStore is awesome!
I Really like buy my cosmetic with cosmostore, they have goos sales and always delivery fast than others.
11 April 2016
Unprompted review
I love CosmoStore
Products arrive within days, exactly what I want with no hassles. This order I've saved $50 off of what iI bought where I used to go. Great site 10/10
11 April 2016
Unprompted review
Great Prices
This website always has great prices and always dependable.
10 April 2016
Unprompted review
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