CostumeExpress.com Reviews 

1. Costumes came damages
2. Tried to call-nonworking number routes me to another nonworking number
3. Web return doesn't work
4. Disputed charge w Amex via PayPal
5. Costumeexpress says I never returned the merchandise!!!!! I couldn't bc I couldn't get through their SCAM system
6. Now that Amex reversed the dispute it's too late over 30 days
7. Attempting to disputes again! Total SCAM

Not delivered , don't make mistake and don't use this place

Planned a pink & white cow girl party for my 6 yr old. ordered the costume and hat from here. The hat was perfect the costume was the wrong color. Customer service rep states they have no control over that and cannot guarantee the color I choose is the color that will be sent to me. This is ridiculous. Now I have to find another costume and pay for expedited shipping because the party is next week. I already have all of the pink and white party supplies. I am so disappointed.

I had some confusion over the circumference of a helmet I was planning to order, and contacted support. The listed circumference was 23.5", but me, being an idiot, didn't know what the quotation marks stood in for. The employee I spoke to said that it was in fact 23.5 cm, which is the size of AN ORANGE. That was a letdown. I then assumed that it was 23.5 inches and ordered 4 helmets. I got through everything else pretty smoothly, and the helmets came in 6 days.

I am returning the helmets and will update my review when it is complete.

I ordered my costumes on October 6th for guaranteed delivery by the 14th. Well, the 14th came and went without so much as a tracking number. I tried to call the company but could not get through. I sent multiple emails with no response. Finally, I got an email saying it was delayed and would ship soon. For a week, they kept saying that. Finally, three days before halloween they told me that there was an inventory issue and they were canceling my order. Long story short, here it is November 9th and I never got my refund!! I called today and their phones are working again, spoke to a young man and he said that the money would be refunded now and back in my account in 2-3 days. Why didn't they refund it before when they said they would?! Probably they were hoping I would forget and they could keep my money!! These guys are total scam artists, this is the worst company I have EVER dealt with, and it sounds like everyone else has the same experience. Don't waste your money, stay away!!!

I ordered my costume in October, it arrived with a broken zipper. I asked for a replacement. they promised me it would arrive in a few days. I never received the replacement at all. had to wear a costume with a broken zipper!!!! boo!!!!

I would never recommend this company to anyone! Website ad: Halloween 2015 costumes - guaranteed delivery. Not sure where they got that advertisement idea from.

Placed my order first week of October with guaranteed delivery by October 22. Checked my order online to find no change in status. Numerous phone calls over 30 minute hold times each, (if you were lucky enough to not be disconnected) and was never connected to a customer service representative. In addition to the calls, sent three emails with still no response.

I understand it's a busy time, but your business is Halloween costumes. Why are you in business if you can't provide Halloween costumes to your customers? If you cared about customer satisfaction you would staff appropriately.

Thank you to Costume Express for the non existent guaranteed delivery that leaves children with no Halloween costumes.

THIS COMPANY IS A JOKE AND DOESNT RESPECT THEIR CUSTOMERS !! ORDERED MY KIDS COSTUMES A MONTH BEFORE HALLOWEEN AND 1 DAY BEFORE EDD I GOT AN EMAIL STATING THE ORDER COULD NOT BE PROCESSED BECAUSE THE SYSTEM HAD AN ERA AND TO MANY ORDERS WERE PLACE AND THEY DIDN'T HAVE ENOUGH COSTUMES TO FULFILL IT. SO I CALLED TO REQUEST A FULL REFUND, I WAS TOLD ONE HAD BEEN ISSUED AND IT WOULD TAKE 10 BUSINESS DAYS FOR IT TO BE CLEARED OUT THE SYSTEM AND REFUNDED TO ME, WELL TODAY I CALLED BACK AND WAS TOLD NO REFUND HAD BEEN ISSUED AND MY ORDER HAD BEEN PROCESSED!! HOW COULD THAT BE IF THEY CANCELLED IT VIA EMAIL!! AFTER 30 GRUELING MINUTES ON HOLD I GOT A SUPERVISOR TO 'RE' ISSUE ME A REFUND SO NOW I WILL HAVE TO WAIT THE 5 BUSINESS DAYS TO SEE IF I RECEIVE IT.. I'M BEYOND DISAPPOINTED AND FEEL AS IF I'VE BEEN SCAMMED!!

**UPDATE* IT IS NOVEMBER 11th and I had to go through paypal to get my money refunded back to me! Whicj takes 10days to review the claim then another 3 to 5 hit my account Shame on them! Never again

Ordered my sons police costume on October 19th, with a guarantee arrival on or before October 27. I never received a shipping confirmation so I emailed them for an update and never got an email back so I called them on October 24 which was on a Sat and was on hold for an hr before I talked to anyone. I was told the costume was still not in warehouse for processing and couldn't guarantee I would have it by the 27th but he was gonna mark it high importance to get it to warehouse to be done. I called back on Monday the 26th to check see if it had been shipped and of course I was on hold for an hr before talking to someone only to find out it was in same status as that Monday. I told them to CANCEL my order cause I went and got something else and REFUND my money and the man said it was canceled and when the people in charge or the refunds received it it would take 24-48 for money to be back in my account. Figured it was all done only to get up on Tuesday morning with an email from them at 2 in the morning saying my ordered had shipped next day ups air and I would receive it that day. I am already furious with this company and for them to NOT cancel my order after I requested. So when I get home from work costume was here which helled my feelings some only to put it on him and IT WAS NOT THE RIGHT SIZE! IT WAS TO SMALL! So I get on phone to talk to them for return address and for some reason couldn't get them on the phone at this point! I have sent another email wanting a refund too but of course no answer! So! I have a costume I told them to cancel that does not fit and I WANT MY MONEY BACK! So check your email or something about order number 296945915 and give me my money back!

Ordered ahead of Halloween and was excited about my new costume. It was going to compliment my wife's costume perfectly for a party that we were attending. Despite having a "guaranteed" delivery date, I did not receive the costume. I called the day after the "guaranteed" delivery date and the order had not even been processed yet. This company obviously does not care about taking care of their customers and they don't follow through on what they promise. Will never use again.

After ordering my 7 year old's costume on the 14th, paying for express shipping, and calling twice in the meantime to be told that my order was guaranteed to be delivered before the 31st, I received an email the DAY before Halloween letting me know the costume was sold out. I went online and I see that the costume is still available. Now here we are on Halloween, scrambling and trying a DIY costume for my daughter. AVOID COSTUME EXPRESS!!! Worst company I've ever dealt with.

Where do I start... Ordered Halloween costumes 7 weeks in advance. 10 days before the big day we called because the customers had not arrived. We ordered 4 full costumes including all the accessories of wigs, gloves, a staff, etc. We were told they were waiting for 1 item and everything would ship together with a delivery of 2-3 days before Halloween. Two days before Haloween, had to make another call because the package we received had 2 wig caps, (not the wigs, just a hair net) and a staff. We were told that the costumes had shipped in the same box we received, which they hadn't. In the same conversation we were told the package went out that same big ht, at 8pm and would arrive "tomorrow". We were also given a bogus UPS tracking number and left without any costumes the day before Halloween. When we called for a refund the kind service rep told me he was processing the refund and it would process in 3-5 days. Then after asking about how we would return the products, we found out the return would not be processed until after they received the products back. After almost 2 hours dealing with their nonsense, we never even received an I am sorry. Our custumes will arrive the Monday, after Halloween. If we could rate this company a zero, we would have gladly done so. 1 star is a gift in my book.

I see I should have checked reviews here first. I ordered my costumes, as another user posted, on Oct. 11, guaranteed Oct. 19. Did not arrive. I contacted them, everything is fine, just a delay in processing, will ship out next couple of days. Did not ship out until Oct 26, and when I arrived home on the evening of Oct 28, a much smaller box sat on my porch. They sent one costume out of the three I had ordered, and left out the accessory ordered as well. I had contacted them numerous times, and all I wanted to know was whether the costumes would arrive, or if I should start shopping again. There are 2 more days until Halloween after I find out that I did not get what I ordered. How am I gonna find the hard to find costume I ordered now!? And still no acknowledgement of their error, or any attempt to refund the majority of my money. Do they get some kind of sick pleasure out of destroying Halloween for small children who truly don't understand the corporation's inability to give 2 cares for the customer they are supposed to take care of? All I needed was that information, and I was not upset at that time. Now I am beyond upset. Thank you Costumeexpress for making this the worst Halloween my family has ever experienced. I ordered in the past, but never again.

Ordered costumes on 10/26/15 and paid $15.00 extra to have costumes arrive by 10/29/15. On 10/29/15, no costume delivered. Called costumexpress many times before I actually got through and had to hold for 40 minutes before I actually spoke to someone. The costumes were still at their warehouse! Told them to refund all of my $$ and that I would never order from them again. Let's see if I actually get my refund!! SCAM!!!!

I ordered our costumes for a family of four excited kids on Sept 24th I was gaurunteed delivery oct 12th.. But wasn't there! I gave it a few days and called them on the 17th after holding for 35 minutes twice and disconnected each time I finally got through the third time after almost 40 min hold. I explained my costume still wasn't there and was promised they'd be expedited and shipped in 2 days. They said they'd defend me 20% of my order as well.. BOTH never happened. So I called again and again and again each time holding for nearly 40 mins being put on hold and disconnected! Eventually reached a lady named Ellen. She seemed nice and said she'd ship my costumes overnight and refund me $50 this time. I asked to speak with a supervisor. Spoke with Niesha and w
Was promised a confirmation email of the refund and costumes. Never came. Ended up getting a box yesterday and low and behold there were two of the four costumes and three listed on the packing slip. I called again livid and demanded a full refund which they refused to give me. They claim they will refund the two costumes I didn't get. I spent $114 on these thieves! I feel helpless have no clue what to do and have some broken hearted kids and a broke mom! Horrible company!!!!!!

I ordered a child's costume 14 Oct. According to tracking via their website it never left their warehouse. I have called multiple times, each time CSR says they will take care of it, yet here it is 29 Oct and it still hasn't left their warehouse. Won't do business with CostumeExpress.com again.

I ordered my children's Halloween costumes on Oct 11th with guaranteed delivery by Oct 19th. I figured this leaves room as they will be busy this time of year to still get them in time, in case of a minor delay. I called Oct 20th as my order still says processing, there was a prerecorded message that all orders placed before Oct 16th would be shipped on Oct 22nd and received Oct 23rd at the company's expense. October 23 rd no costumes, order still says processing. I called stayed on hold for 45 min, then was on and off hold for over an hour- I was told that my order would be expedited, my shipping fee refunded. I would receive my items in time. Still didn't see a change in status a few days later so I messaged on their website and was told it would be expedited. Oct 26th I called I was told your items were shipped, he couldn't give me a tracking number but said they were in NY (he was clearly just reading the state I am from), I had a bad feeling but I figured maybe they did ship them. I still didn't see a status change the next day which is odd for items already shipped. I cal;led again. LONG WAIT TIME AGAIN! I was told some of my items are out of stock, when I got upset I was told wait there is 1 left and the others we have. I said I was tired of being lied to so I want to talk to a supervisor. A 'supervisor' came on the phone to say all my items were out of stock and she was cancelling my order., 4 days before Halloween. This company leaves you feeling helpless, what can I possibly do? I now have to find the costumes my kids picked out 4 days before Halloween or tell them they can not have the costumes they picked out well in advance all because this company has poor business practice. WHEN WERE THEY GOING TO TELL ME I WAS NT GOING TO RECEIVE MY ITEMS? NOV 1st
I filed a claim with the BBB, I received my refund after I filed a claim. They responded that I didn't want to wait anymore so I cancelled. NOT TRUE, STILL LYING!

I honestly can say that I will never use this company ever again! I place 2 orders on Oct 2nd within hours of each other. Both of my orders were shipped to Canada on Oct 7th. When I checked tracking for both my orders, 1st order was due to arrive Oct 16, the other package Oct 19th. Great! WRONG! Oct 19th came and I got my first order, I checked tracking on my second order (the one with my kids costumes) and it now says "Planning" delivery date Oct 19th. I phoned Costume Express, sat on hold for 30 minutes with 0 answers or help on where my second package was. The lady reassured me that they should arrive in time for Halloween. Well 4 days of seeing that my package was still "planning" and only a label was made for shipping, I contacted Costume Express yet again (this bring the 4th time), they had no information on where my package was. The lady then tried to pull a fast one on me and said that they do not issue returns on international orders. On their website under international return policy it does not state such a thing as I read to her what the site says. This company was not willing to budge on me getting my money back till I put in a claim through PayPal, and within 4 hours costume express issued me my money back! Thank you PayPal. I would definitely never recommend this company to anyone.

This company is a complete scam. I ordered a costume and the option for next day shipping wasn't available, but I went ahead and processed the order hoping that it would still be here before Halloween. I spoke with an online representative because I waited for 20 minutes on the phone with no answer and she stated she would cancel the order. Luckily I took a screen shot of that conversation and saved it. I then placed another order, this time the next day shipping was available. I submitted my order and went to bed. Woke up the next morning and they shipped the original order with a delivery date of Nov 3rd. WHY WOULD ANYONE WANT A COSTUME SHIPPED TO THEM AFTER HALLOWEEN??? They still haven't processed my 2nd order. I am now on my third phone call because the 2nd one was also a 20 minute wait. I am now going on 10 minutes for this next phone call. I'll wait and they will fell my wrath.

Thanks to this website I will now look at reviews before purchasing anything. I've never had an issue ordering online until I ordered from this website the guaranteed date that my baby costume would get here was 2 days ago (OCT 26) it's now the 28th still no costume. When I call I'm waiting for an agent forever.... Still haven't got in touch with them. Halloween is in 3 days and if my baby goes w/o a Costume I will let my bank deal w/ it and want my Money back! They are horrible. GO ELSE WHERE.