CosyfeetReviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the superb materials and design, especially for those with specific foot needs like broad feet or neuropathy. The service is frequently highlighted as excellent, with many appreciating the prompt delivery and easy ordering process. Reviewers often mention the comfort and good fit of the footwear, with some finding them perfect for swollen feet or bunions. However, some customers also noted issues with order delivery, experiencing misdeliveries or delays. A few other people also felt that certain products, particularly some socks and shoes, were of poor quality, describing them as heavy, uncomfortable, or developing holes quickly.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding the shoes and slippers to offer... See more

Quality

People report positive experiences with quality, highlighting that many products offer consistent comfort and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting quick delivery and easy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. #127 of 216 best companies in Shoe shop

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(192)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Comfy socks

I've tried other socks but have always returned to the Cosyfeet Softhold socks as they really understand the value of comfort around the ankles.

7 July 2025
Rated 3 out of 5 stars

sub-standard over priced

Bought 3 pairs of socks for over £25 - terrible quality, really thin- holes after 4 hrs wear - they said send them back for arefund but its not good enough =- why should I have the hassle? why can't they sell decent products - will never but from them again - its happened before buit I thought I
would give them one mre chance - bad decision on my part

Update: received a full refund for the socks - I have had no problem
In the past with their thicker socks and will only purchase those in the future - the thinner ones are not up to scratch in my view - very good customer service as usual

14 July 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

We apologise that the socks have developed a fault after such a short period, it's not something that we would expect to happen at all.

A refund for the socks has now been made back to you, we apologise again for any inconvenience this has caused.

Rated 5 out of 5 stars

Highly Recommended

From speaking with someone in chat to ordering and delivery I cannot give sufficient praise. The online agent actually answered what I asked and the ordering was very straightforward. A pair of shoes and slippers ordered on Friday and delivered today (07.06.25). A joy that both pairs fit and are extremely comfortable. Thank you to all involved and will recommend using Cosyfeet to anyone who struggles to find footwear to fit in terms of width.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Have searched everywhere for some wide…

Have searched everywhere for some wide fit closed toe comfortable sandals . I have lost count of the shoes sent for (we have only one shoe shop where I live) which have had to be returned as too small, too narrow, too long etc. etc.These Cosyfit sandals are extremely comfortable and airy and ideal for wider feet. Yes perhaps on the pricy side but worth every penny.

23 April 2025
Rated 5 out of 5 stars

Very impressed with Customer Service

I am very impressed with Cost Feet’s Customer Service. I wrote a poor review of a pair of sandals with a very hard footbed that hurt my feet and I got a reply saying -“Send them back for a full refund”. I said I couldn’t because I’d worn them, and was told Cosy Feet always accept unsatisfactory footwear back even if it has been used. So I did and I have just had a full refund! Thank you so much. If I could find my original review I would amend it but I can’t. Sorry.

29 April 2025
Unprompted review

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