While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and high quality of the products. Customers frequently highlight the staff, especially the delivery teams, for being professional, helpful, polite, and efficient, often going above and beyond to assist with furniture placement and assembly. Many appreciate the clear communication regarding delivery times and the care taken with their property, including removing packaging and even old furniture. The furniture itself is consistently described as beautiful, well-built, and of excellent quality, with many customers expressing delight with their purchases. However, some customers experienced issues with order fulfillment, including manufacturing errors leading to color discrepancies and unexpected delivery postponements without apology or compensation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, efficiency, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Product

Clients share positive opinions on product quality, with many reviewers describing items as beautifully made,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and faultless from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smi... See more

Rated 5 out of 5 stars

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen. Thanks to Matt and Earle who delivered and pu... See more

Rated 5 out of 5 stars

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and... See more

Rated 5 out of 5 stars

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely h... See more


4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(78)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Earle & Kyle J were so polite and…

Earle & Kyle J were so polite and helpful, I have ordered lots from the company and think they are brilliant, always on time deliveries with plenty of messages about delivery time. Very very impressed.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service From Cotswold Company

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and Matt were really helpful and even gave us some guidance on how to build the wardrobe, how to get rid of old furniture dents left in the carpet, and spotted a small dent in one of the doors that the Customer Support team immediately compensated us for. All in all a wonderful service from everyone!!! I don’t think I’d go anywhere else to buy furniture in the future.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Costwald Ottoman Bed

The delivery people Jemaine and Bernard were very good. They delivered and built our bed quickly and well. No mess left, would highly recommend.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service, top blokes

The two guys that delivered and installed my bed were fantastic. Friendly helpful and absolutely no fuss. Jarek and Tomasz, thank you very much

5 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID such bad service

Avoid at all costs.
Absolutely unacceptable level of customer service. We ordered bedroom furniture and were later informed that, due to a manufacturing error, the colour would not match what we originally ordered. Despite this, we agreed to proceed and check the colour in person. A delivery time was confirmed, and we took time off work to accommodate it — only to be notified on the morning of delivery that they would not be arriving.
Completely unreliable, disorganised, and unprofessional.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Faultless Service on Replacing Damaged Item

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely helpful and unpacked the replacement so that I could check it was ok (it was), taking all the packaging away with them. Faultless service all round.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

First Class!

Excellent communication and delivery on time. Politeand helpful team - Kain and Matt who despite the rain were pleasant and cheerful
Would certainly recommend. Thank you

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Matthew & Anthony 6168951

Matthew & Anthony 6168951
Most friendly and helpful drivers ever! Item unpacked, put in place and all packaging removed.
Excellent service and these guys a a credit to the company.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Gary and Ian 6168361 drivers

Gary and Ian 6168361 were fantastic. They were polite friendly very careful. Offered to unpack my furniture and even offered to put my old furniture in the garage for me. Arrived within 10 mins of specified time slot. Brilliant 🤩

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

Excellent all round service starting with Kate (Knutsford store) who did not leave a stone unturned in helping us select a new lounge suite and secured a prompt delivery to Anthony and Matthew who delivered the two sofas with great courtesy, carrying, handling, unpacking with utmost care and respect to our property. Highly recommended.

30 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look