So many traders are asking me for reviews that they are in danger of losing my business altogether! Answering these requests is extremely irritating and a waste of time as far as I am concerned. I l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more
Company replied
Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more
Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more
Company replied
Company details
- #66 of 258 best companies in Ladies' clothes shop
Information provided by various external sources
We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.
Contact info
Tewkesbury Road, GL51 9FD, Cheltenham, United Kingdom
- 01242 536711
- custserv@cotswoldcollections.com
- cotswoldcollections.com
4.7
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well-informed re dispatch & delivery
Well-informed re dispatch & delivery. Swift delivery of carefully packaged garment.
Item (a dress) a perfect fit & lovely material.
Very pleased with my purchase.
8 July 2025
Reply from Cotswold Collections
Hi Hazel, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent purchase. Best wishes, Madeleine.
Easy ordering on line
Easy ordering on line. Packaging perfect which means goods arrive in perfect condition
8 July 2025
Reply from Cotswold Collections
Hi Sheila, thank you for such a wonderful review, we are happy to hear you had such a pleasant experience with us. Best wishes, Madeleine.
Good service.
I was kept well informed of the status of my order which was processed promptly and delivered safely
and on time.
14 July 2025
Reply from Cotswold Collections
Hi Yvonne, we are delighted that you decided to choose Cotswold Collections, thank you so much for your review. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Elisabeth, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Prompt service, excellent quality
Prompt. Goods as described.Service and quality excellent, as always
8 July 2025
Reply from Cotswold Collections
Hi Patricia, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
The response and help from your staff
The response and help from your staff, but sadly I found the quality of the jacket I purchased was not of the standard I had hoped for. BUT - I needed a jacket
8 July 2025
Reply from Cotswold Collections
Hi Yvonne, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Well designed and good fabric.
8 July 2025
Reply from Cotswold Collections
Hi Lesley, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Good service.
Sadly I had to return my latest purchase as the colours were not right for me. The return was simple and the refund prompt.
7 July 2025
Reply from Cotswold Collections
Hi June, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Extremely pleased with the dress
Extremely pleased with the dress. I had plenty of comments about it I only buy my dresses from Cotswold Collections
7 July 2025
Reply from Cotswold Collections
Hi Christine, we are delighted that you decided to choose Cotswold Collections, thank you so much for your review. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Joyce, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Cotswold Collections are always very…
Cotswold Collections are always very prompt with dispatching and delivery,all
Orders are beautifully packed a great firm
To deal.
14 July 2025
Reply from Cotswold Collections
Hi Audrey, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
First class packing for transit
Well packed.As always great care taken. Arrived in good time.
8 July 2025
Reply from Cotswold Collections
Hi Joanne, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Quick delivery of quality notelets
Quick delivery of quality notelets. Lovely design, suitable for birthday or message.
7 July 2025
Reply from Cotswold Collections
Hi Dott, thank you for such a wonderful review, we are happy to hear you had such a pleasant experience with us. Best wishes, Madeleine.
Quick delivery and lovely presentation…
Quick delivery and lovely presentation the way clothes are delivered not like some other on line shops were clothes are just throne into a plastic bag all creased. Always a good fit and nice material.
7 July 2025
Reply from Cotswold Collections
Hi Sylvia, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Excellent service all round!
Excellent service all round!
So nice to be able to speak to someone if needed. I wanted a sale item exchange. The sales advisor was so helpful. Kept my requested item until I had returned my unwanted jumper.
This was all sorted so quickly with minimum fuss. Well done to all at Cotswold Collections.
Jayne Edwards.
7 July 2025
Reply from Cotswold Collections
Hi Jayne, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Ordering was easy and staff friendly.
Ordering was easy and staff friendly.
Delivery was quick and the dress is a great success - much admired and easy to wear - and wash!
7 July 2025
Reply from Cotswold Collections
Hi Joan, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
I love the clothes from Cotswold…
I love the clothes from Cotswold Collections. They are very well made in quality material. I've never been disappointed with anything I've bought and their service is second to none. They'r not cheap, but their quality is worth every penny.
11 July 2025
Reply from Cotswold Collections
Hi Suzanne, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Ease of ordering
Ease of ordering, straight forward delivery. Beautifully, but economically packed. Good quality and very well made.
I’m 81 and dreaded looking for an outfit for my Granddaughters wedding.
Simple and pleasurable. I will enjoy wearing it.
24 June 2025
Reply from Cotswold Collections
Hi Janet, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
Lovely colour & good quality
Lovely colour & good quality, but boat neck not round as described. Well packed & quick service,
11 July 2025
Reply from Cotswold Collections
Hi Diana, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Very good Company…
Clear website with good explanation about the clothes.
Good range of items available at reasonable prices
Largely good quality
Arrived quickly and well wrapped
4 July 2025
Reply from Cotswold Collections
Hi Marion, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.