Matthews Cotswold Flour Reviews 

772
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the flour, noting that it consistently produces wonderful textures for homemade bread, pizza bases, and various baked goods. People also find the online ordering process straightforward and deeply appreciate the prompt, reliable delivery service provided by the team. Some reviewers were not happy with occasional delivery delays and frustrating communication issues regarding the status of their pending orders. Additionally, a few consumers mentioned that the packaging boxes or outer bags can sometimes be too weak to handle heavy weight and tear easily.

What people talk about most

Product

Consumers find the product to be exceptionally positive, praising the incredible variety of high-grade flours... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, high-grade flours that... See more

Order

Users describe positive interactions with order processes, frequently highlighting the straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatches, secure... See more

Service

People report positive experiences with service, praising the efficiency, high standards, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great flour and brilliant that they deliver! I have tried for years to make sourdough but failed miserably UNTIL I ordered from Matthews! They also have Elaine Boddy as a Sourdough expert and followin... See more

Rated 5 out of 5 stars

The flour is just so fresh direct. No sitting on a shelf in a supermarket for weeks. Ordering is just so easy and delivery very efficient. The only slight negative is that when you purchase 5 bags... See more

Rated 5 out of 5 stars

I’ve been trying to make sourdough bread for years with no success until……. I came across Elaine Boddy’s Utube videos. She recommended MCF for her recipes, I ordered it, I tried it, and as they s... See more

Rated 5 out of 5 stars

I bake a lot of cakes for friends and to order from time to time! I honestly do not like any other Flour than Costswold. I found out recently how good it actually is by buying a cheaper flour superm... See more


Company details

  1. #1 of 4 best companies in Flour Mill
  2. #16 of 94 best companies in Food Manufacturer
  3. #2 of 5 best companies in Food Manufacturing Supply

About Matthews Cotswold Flour

Written by the company

With a milling legacy spanning eight generations, Matthews Cotswold Flour is one of the UK’s oldest family-run flour mills. Trading grain and milling flour in the heart of the Cotswolds since the 1800s. Now Cotswold Flour stands at the forefront of organic farming and innovating with new lines from regenerative agriculture today.

We believe passionately that our local farming partnerships, traditional milling methods and premium grain selection make for better baking. We are proud to offer premium quality Organic Flour, Regenerative Flour and Stoneground Wholegrain Flour, using grain from local farmers and time-honoured milling techniques.

shop now


Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(772)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Amazing products, but disappointed with the courier

Love, love the flour. The range is fantastic & I have been using it for different sourdough breads & pizza for several months with great success. However, I have had a couple of issues with the courier & after nearly two weeks of my last order being with the courier & not delivered, I have had to ask for a refund & purchased my flour elsewhere. Very disappointed as I much prefer Cotswold flour but the service from DX just wasn’t good enough.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Sensible pricing, excellent customer service and products to match. I will certainly be using your products again.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Dear Mathews Cotswold Flour Team,

Dear Mathews Cotswold Flour Team,

I hope this message finds you well.

I’ve been a regular and loyal customer of your emmer flour for quite some time now, always appreciating the exceptional quality and fine texture that makes it ideal for my baking needs. However, I was quite disappointed with the most recent batch I received.

(Confirmation - #DAHW82ZWA, DX delivery
Tracking Number - 7049211796).
The flour appears unusually coarse, with an excessive amount of husk and rough particles. As a result, it has been extremely difficult to knead a proper dough. The consistency is uneven and lumpy, making it hard to shape or handle, and the baked bread turns out uncharacteristically hard and dense. I thought that I might be just 1 bad bag of flour but the second bag was also super coarse and with even bigger prices of husk visible in the dough and bread.

This is not the quality I expect from a trusted and reputed brand like yours. I rely on your emmer flour specifically for its fine milling, which until now has always produced smooth dough and beautiful loaves.

Could you kindly look into this issue? I’d appreciate it if you could advise whether this is a one-off manufacturing issue or a change in the milling process. I would also be grateful for a replacement or refund, as the current batch is not usable for my intended baking.

Looking forward to your prompt response.

Warm regards,

Akanshi Kapil

+44 7340326833

5 May 2025
Unprompted review
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Thank you for your recent message. Please can I ask you to contact me on emily@cotswoldflour.com with the best before date from the top of your bag. I look forward to hearing from you. Many Thanks. Emily East, Business Manager, Matthews Cotswold Flour

Rated 5 out of 5 stars

I bought 5 different flours - time to experiment

I bought 5 different flours - from white bread, Cotswold crunch to all purpose - and am working my way through them. New flours and a new oven - so I'm experimenting and taking a little time to get to know them. The taste is fine - it's my technique that needs working on! (Perhaps their baking book would help.)

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Really like these flours

Really like these flours, they are easy to work with and have plenty of good flavour. The prices are competitive, delivery is fast and I appreciate all the recipes on the website. There's lots of choice, too.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of flours

Fantastic range of flours. All well described and their uses in different types of baking. The flour arrives well packaged and is always fresh. Love the recipe suggestions as well. I love everything we use the flour for in baking, from pastries and cakes to bread, only downside everything is so scrumptious I can’t resist eating it all. Hence a size larger in clothes!! Oh well not giving up on one of life’s greatest pleasures!!!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great flour, great service

I've bought from Cotswold Flour 3 times now and the flour has always been very good and arrived well packaged after a problem free delivery.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

The flour produced by Matthews is by…

The flour produced by Matthews is by far the best that I have used to date. The range of flours they produce is very widespread and caters for all my baking needs.l have been using it now for over 5 years the best move I ever made. There delivery now has improved significantly so no complaints, would highly recommend.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely bread

I bought Wychwood Oat Bran flour, it’s makes a lovely loaf. Bake it in bread maker as a white loaf. Have got quite a few of Mathews Cotswold flour but this is our favourite. Just a pity that our supermarket dosent stock that flour.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Flours arrived quickly and well packaged. I shall be buying my flour from here now as I’m impressed with the quality of the products. Many thanks!

18 May 2025
Unprompted review
Rated 3 out of 5 stars

Good product

Ordering was simple, information good, product excellent. Unfortunately delivery was not, box was handed over but hiding damage to box, thought flour was ok but on opening the bag was ripped. I made contact but without photos nothing could be done, i’d suggest stronger packaging or better couriers.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant products ... I've been buying for years

Matthews flours are simply the best ... their all-purpose flour is great for all your baking, though I have to confess that their maize bite flour is amaizing (!) for all things pastry ... delivery is quick ... bulk buy is convenient ... quality is superb ... what more can you ask

30 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look