Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
- #321 of 590 best companies in Clothing Shop
- #198 of 279 best companies in Fashion accessories shop
- #150 of 236 best companies in Men's clothes shop
- #114 of 218 best companies in Shoe shop
- #130 of 254 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213k reviews
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Great company
Great company, I buy lots from here. Very convenient to order and pick up quite close to where I live. If the item is not suitable I can also return it to the store.
12 August 2026
My mum found a double duvet set she…
My mum found a double duvet set she liked with a discount code in a magazine.
I said don't worry about a stamp I'll get the app and order.
Order arrived promptly and she is very happy.
13 August 2026
Good quality material
Good quality material. True to the size . Prompt response on orders and return.
12 August 2026
I'm happy with my purchases and how my…
I'm happy with my purchases and how my order was dealt with. I had no problems from start to finish and would happily recommend. The only thing is the catalogue, I don't really want it and not sure how to stop it.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're so pleased to hear that you're happy with the quality of our clothing and our reasonable prices. Thank you for your wonderful feedback!🌟💖🌟
I bought short sleeve cropped leg…
I bought short sleeve cropped leg pyjamas. I love them! The quality of the cotton is superb, but they aren't cheap. Click snd collect orders to store seem to take quite a while to arrive
13 August 2026
Reply from Cotton Traders
We're so pleased to hear you love your pyjamas and appreciate the superb quality of the cotton. We understand your concern regarding the delivery time for click and collect orders and appreciate you bringing this to our attention.👍
The bras are very comfortable and good…
The bras are very comfortable and good quality.I’m going to order some more.
Problem free delivery
Thanks very much
11 August 2026
Reply from Cotton Traders
We're so pleased to hear that you find our bras comfortable and of good quality! It's wonderful to know that your delivery was problem-free. We appreciate your positive feedback and look forward to your next order.🌟🚚💖
Lovely dress
Lovely dress, my second this summer from this company - because I loved the first one too.
18 July 2026
Reply from Cotton Traders
We're so delighted to hear you love your dress so much that you've purchased a second one this summer! It's wonderful to know you're enjoying our designs.👗💖
Reply from Cotton Traders
We're delighted to hear that you found the ordering process easy, the delivery fast, and that the sizing was good. Thank you for your wonderful feedback!🚚🌟🌟
Reply from Cotton Traders
We're so pleased to hear that you found our site easy to navigate and that your delivery was fast. Thank you for your wonderful feedback!
Reply from Cotton Traders
We're so pleased to hear that you're happy with both the efficient service you received and the good quality of our items. Thank you for your wonderful feedback!👍👍
Paid 6.99 for next day delivery
Paid 6.99 for next day delivery. Evri delivered it 3 days late. Refund for 2 items which arrived too late to be used has been processed but no mention of refund for late delivery. Will not be using Cotton Traders again as long as Evri are involved.
12 August 2026
Reply from Cotton Traders
Hi Jennifer,
Thanks so much for taking the time to chat with me today. I'm happy to confirm an additional refund has now been processed for the delivery charges associated with this order and will show on your statement within 5 working days.
Thank you once again for your time, and if we can be of any further assistance please do not hesitate to get back in touch with our Customer Care team on 0161 286 4321.
Kind regards,
Andrew
Cotton Traders Customer Support
Richard
Quick delivery resinable price,great size choice good quality jeans feel comfortable.
13 August 2026
Reply from Cotton Traders
We're so pleased to hear you're happy with the prompt delivery, value, and comfortable fit of our jeans. Your feedback is truly appreciated!💕
Just great service!
As always (I have shopped with cotton traders since forever!) ordering was a breeze, delivery was prompt, and the items I purchased were just as expected. What more could I want?
12 August 2026
Reply from Cotton Traders
We are so pleased to hear that ordering was a breeze, delivery was prompt, and that the items you purchased were just as expected! It's wonderful to know you've been a loyal customer for so long. Thank you for your kind feedback.🌟🚚🌟
Reply from Cotton Traders
We're so pleased to hear that you are happy with the quality and natural materials of your purchase. Thank you for your wonderful feedback!👍👍
I love your products, but
I love your products, but am disappointed by the availability of the chino shorts, whatever time of year I check, they are often sold out. Please make more
13 August 2026
Reply from Cotton Traders
Thank you for your feedback! We're so glad to hear you love our products. We understand your frustration with the availability of the chino shorts and appreciate you bringing this to our attention. We'll certainly pass your comments on to our team.💕
Shopping at Cotton Traders.
I always love shopping with Cotton Traders they have beautiful things in their Catalogue, it is always reasonable prices I would not go past them brilliant.
12 August 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you always enjoy shopping with us and appreciate the beautiful items in our catalogue, as well as our reasonable prices.💖🌟💖
I am very happy with Cotton Traders
I am very happy with Cotton Traders , it is easy to contact them and returns a breeze.
I really, do recommend Cotton Traders for their great Customer service.
Customer.
13 August 2026
Reply from Cotton Traders
We're so pleased to hear you're happy with us and find it easy to get in touch. It's wonderful to know that our returns process is a breeze and that you recommend us for our great customer service.🌟🌟🌟
iv'e never had any problems with cotton…
iv'e never had any problems with cotton traders delivery time is good and the products that i have bought always fit me .
12 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you've never had any problems with us and that our delivery time is good. It's also great to know that the products you've bought always fit you well.💖
I regularly buy the shorts
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat front please would be even more stylish.
13 August 2026
Reply from Cotton Traders
We're pleased to hear you find our shorts comfortable and a good fit. We appreciate your feedback regarding the colour fastness and your suggestion for a double pleat front; we will certainly pass this on for consideration.👍
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