Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
Company replied
Company details
- #319 of 590 best companies in Clothing Shop
- #195 of 277 best companies in Fashion accessories shop
- #148 of 235 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #128 of 252 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of access around website
Ease of access around website
Fast delivery
Value for money
11 August 2026
Continued Good Service
I am always satisfied with my purchases - safe in knowledge that if not I can easily return the items and get my money back.
My recent purchases include shorts and polo shirts
10 August 2026
The shorts are made of poor quality and…
The shorts are made of poor quality material and look awful.
11 August 2026
Ny order came really quickly to my…
The clothing came really quickly to my nearest garden centre.
I ordered some clothing to get the William Morris umbrella and canvas tote bag for my daughter who loves William Morris’s designs.
Fortunately the clothing fits and is nice, particularly the black jumper with side zips which is really soft. The Morris goods are good quality and I am pleased with this freebee .
21 August 2026
Unprompted review
Clothing as described and a good fit
Clothing as described and a good fit. Delivery was delayed for a day but the driver was very friendly
4 August 2026
Swift delivery
Swift delivery, quality and fit were perfect. I have been a customer for many years and always been satisfied.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
pleased with service
10 August 2026
Reply from Cotton Traders
Thank you for the review regarding our service.
Reply from Cotton Traders
We're pleased to hear that you found the ordering process easy and that your delivery was quick. Thank you for your wonderful feedback.
I ordered mid wash denim jeans and got…
I ordered mid wash denim jeans and got black and no shorts. You are supposed to give me what I want not what you want to get rid of.
11 August 2026
Reply from Cotton Traders
Thank you for the review, we are sorry for the delay on the shorts.
On looking at the order placed online, and the jeans ordered were our men’s jeans in colour black I do apologise if this was not meant to be ordered I have placed a note on your account to ensure a refund is issued in full for the black jeans should you wish to return them.
I can also see that the shorts are on a pre order till December, if this delay is too long, please call our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Reply from Cotton Traders
We're pleased to hear that you found our website easy to use and that you are happy with the high standard of our clothes. Thank you for your wonderful feedback.
cancelled order as they had not arrived…
cancelled order as they had not arrived in seven days
11 August 2026
Reply from Cotton Traders
Thank you for the review, we apologise for the delay in your order.
I can see on looking at your account and speaking with your wife, a full refund has been issued dated 19th August, please allow 3-5 working days for the refund to show back onto the original payment.
If you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
The sales side easy but !
The sales side easy, delivery hopeless, stuck with Evri for 5 days and even then no delivery date, cancelled order
11 August 2026
Reply from Cotton Traders
We're truly sorry to hear about the delivery issues you experienced. We are actively reviewing our delivery partners to prevent such delays.
TO LONG TO WAIT
Waiting an awfully long time for my cardigan I think someone must be knitting it for me, bought a t shirt too, it will only last about two washes. Very poor material.
Doubt I will use CT again. Not happy with the long wait time.
7 August 2026
Unprompted review
Reply from Cotton Traders
Thank you for the review, we are sorry for the delay in your order and the quality of the items received.
On looking at your order, I can see that there is now no stock available for the cardigan, I have issued a refund for the cardigan today, please allow 3-5 working days for the refund to show back onto the original payment method.
I have also noted your account to ensure a full refund is issued for the item’s that are not to your expectations.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Once again quick delivery and great…
Once again quick delivery and great quality products.
Thankyou
11 August 2026
Reply from Cotton Traders
We're delighted to hear that you received a quick delivery and are pleased with the quality of your products. Thank you for your wonderful feedback.
Straightforward Cotton Traders
25 June 2026
Reply from Cotton Traders
Thank you for the review on your most recent order. 😊
It was first time of ordering
It was first time of ordering. Can't really comment except to say it was a bit slow for delivery.
10 August 2026
Reply from Cotton Traders
Thank you for your feedback on your first order. We're sorry to hear that the delivery was a bit slower than expected. We appreciate you bringing this to our attention.
Bought a pair of these boots 4 weeks…
Bought a pair of these boots 4 weeks ago. So comfortable, no rubbing edges, no plasters needed. Bought another 2 pairs immediately.
11 August 2026
Reply from Cotton Traders
We're so pleased to hear how comfortable your new boots are and that they didn't require any breaking in. It's wonderful that you loved them so much you decided to purchase more.
Returned an item to the shop
Returned an item to the shop the girl was very helpful and sorted it all out quickly
10 August 2026
Reply from Cotton Traders
We're pleased to hear that you had such a positive experience when returning your item and that our team member was helpful and efficient. Thank you for your kind feedback.
First and foremost the items Cotton…
First and foremost the items Cotton Traders sell can be relied on to be good quality.
Secondly the prices are reasonable and delivery is fast and accurate.
Lastly - even their free gifts are worth having!
I would like their offers, which often only apply if you spend £35 or more, to be available at a lower min. spend as I am on a tight budget.
Also, could you stock a larger range of ladies pants (underwear) - you only seem to do the 'full' pant?
11 August 2026
Reply from Cotton Traders
We're pleased to hear you appreciate the quality of our items, our reasonable prices, and fast delivery. We also value your feedback regarding the minimum spend for offers and the range of ladies' underwear. We will certainly pass your suggestions on to our team for consideration.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.