Ordered online and easy process, to be collected at the Dobbies branch in Fenny Stratford. Was unable to collect by the date as id hurt my back and couldn't drive. Called them and very helpful lady s... See more
Company replied
Location
Switch locationDobbies Garden World, Belvedere Lane, MK17 9JH Watling Street, Fenny Stratford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great that I can order on-line and pick up locally with no delivery or returns costs. Last order took a while to arrive though, hence only 4 stars.
Company replied
Great customer service thanks to Polly at the Cotton Traders store located in Dobbies in Milton Keynes (Watling street). Polly was extremely helpful in finding me sizes and colours of jeans I was look... See more
Company replied
My click and collect order was ready to pick up very quickly. Polly and Nicki were both extremely friendly and helpful. Polly offered to let me try on any of my items (chinos and shirts) but this was... See more
Company replied
Company details
- #318 of 605 best companies in Clothing Shop
- #197 of 283 best companies in Fashion accessories shop
- #150 of 242 best companies in Men's clothes shop
- #115 of 216 best companies in Shoe shop
- #134 of 256 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dobbies Garden World, Belvedere Lane, MK17 9JH, Watling Street, Fenny Stratford, United Kingdom
- 01908 367665
4.6
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders - Dobbies Milton Keynes
We're glad our staff was polite and helpful during your online order pickup.😁
All worked well
The order was ready for me to collect and the Cotton Traders staff were friendly and helpful.
2 June 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We are so pleased your collection was ready and our staff were friendly and helpful. Thank you for your feedback!
Reply from Cotton Traders - Dobbies Milton Keynes
We are glad you had a great experience with our team. Thank you!
Reply from Cotton Traders - Dobbies Milton Keynes
We're so glad you enjoyed your experience 👍
Convenient
Great that I can order on-line and pick up locally with no delivery or returns costs. Last order took a while to arrive though, hence only 4 stars.
26 May 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate your positive feedback on our online ordering and local pickup. We are sorry your last order took longer than expected.
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate your feedback and are so glad you found our service easy to use and collection simple with great staff. Thanks for your order and review.
Re-order
Fast delivery to store, always friendly and helpful treatment at store.
I had to re-order smaller sizes and as such both dresses now fit well.
5 May 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate you taking the time to leave a review. We're happy to learn that you experienced fast delivery and friendly service and that the re-ordered dresses fit well.
Not easy to iron
Excellent click and collect. Trousers badly creased and needed some serious ironing.
5 April 2026
Reply from Cotton Traders - Dobbies Milton Keynes
Hi Pauline
We're so happy you found the click and collect excellent, but we're sorry the trousers were badly creased and needed some serious ironing . We will look into this further, We really appreciate your order and feedback...thank you .
Ordered online and easy process
Ordered online and easy process, to be collected at the Dobbies branch in Fenny Stratford. Was unable to collect by the date as id hurt my back and couldn't drive. Called them and very helpful lady said they'd make a note to keep by. Collected today and they're perfect- right leg length, fit well and nicest cotton.
29 March 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We're happy the online ordering and collection process was easy. We're also glad our colleague was helpful when you needed to delay your pickup. It's great to know you're pleased with the fit and quality of your purchase. Thanks for your positive feedback.
Reply from Cotton Traders - Dobbies Milton Keynes
It's wonderful to hear that you find the shirts comfortable and great to know that your order arrived promptly. Thank you for sharing your experience.
Reply from Cotton Traders - Dobbies Milton Keynes
We are so happy to hear that our assistants were helpful and pleasant! Thank you for sharing your positive experience with us.
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate you taking the time to leave a review, and we're happy our fast delivery and communication met your expectations 😀
Nice staff
Nice staff, lots of choice in the store. Bought a fab jumper in the sale at half price. Comfortable to wear and washed up lovely 👍.
8 February 2026
Reply from Cotton Traders - Dobbies Milton Keynes
Thank you for your positive review. We’re happy you found our staff nice and the enjoyed the selection. It’s great you brought a comfortable jumper at half price.😊
Bad experience
No reflection on most of the lovely staff at the Bletchley, Milton Keynes site. However an extremely officious, rude manager. I felt sorry for the other staff who had to listen to how not to be customer friendly.
10 February 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate you taking the time to leave a review. We're sorry to hear about your negative experience in store and we will pass this feedback on to the area manager.
Kind regards,
Niamh
Some thing good in Milton Keynes
Made a visit to this store to day
Made a purchase of a very nice rain coat .
Was served by a very nice young lady by the name of Polly And her assistant Sam.
Pulled out all the stops to resolve an issue.
Makes a change to get so much attention.
13 February 2026
Unprompted review
Reply from Cotton Traders - Dobbies Milton Keynes
We're happy to hear that you enjoyed your visit to our store and found a raincoat you liked. We appreciate your positive feedback regarding the assistance you received. It's great to know that our team was able to resolve your issue effectively.
Great colour. Great Fit. Great feel to it.
Still having several other garments that went with it, I was so relieved to find a jumper in this Light Iris colour to replace one I'd purchased elsewhere, MANY YEARS AGO, before I even knew about Cotton Traders, but which had recently developed a hole in the front from snagging on my belt buckle.
28 January 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We're delighted that you found a Light Iris jumper with us to replace one that you had purchased elsewhere. It's great to know that you are so happy with it. Thank you for sharing your experience. 😊
Helpful staff
25 January 2026
Reply from Cotton Traders - Dobbies Milton Keynes
Thank you for your positive review 😊
Returned item
Staff always cheerful and helpful.
Had to return item (first time)
was so simple, and staff explained the process
18 January 2026
Reply from Cotton Traders - Dobbies Milton Keynes
We're happy to hear that our staff was helpful and cheerful! We appreciate you sharing your positive experience with our return process. Thank you for your feedback.💖
Seamless and efficient return process
Item did not fit and Cotton Traders return process and refund was seamless.
2 January 2026
Reply from Cotton Traders - Dobbies Milton Keynes
Thank you for your review. We are glad you found the return process seamless, and that you received your refund. We value the time taken to leave your feedback.
Promt delivery,friendly staff
7 December 2025
Reply from Cotton Traders - Dobbies Milton Keynes
We appreciate your positive feedback; we are so glad you were pleased with our prompt delivery and friendly staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.