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Cotton Traders Reviews 

213,744
•
TrustScore 4.5 out of 5

4.4

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Considering 31,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing and the remarkably fast, reliable delivery service provided during their regular purchases. People also find the online ordering process extremely simple and truly appreciate having a very wide variety of comfortable products available to easily choose from. Some people were dissatisfied with external courier delays, noting that packages occasionally arrived late or were carelessly left in inconvenient outdoor locations. Additionally, a small group of customers experienced frustrating issues regarding incorrect sizing or inconsistent clothing fit across different purchased items that required returns.

What people talk about most

Product

Consumers find product to be positive, highlighting good quality clothing, comfortable fits, and reasonable... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made clothing and... See more

Delivery service

People report positive experiences with delivery_service, noting that the online ordering process is simple... See more

Order

Reviewers highlight positive aspects of the order process, noting that online ordering is simple and easy to... See more

Service

Clients share positive opinions on service, highlighting promptness, efficiency, and exceptional speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more

Company replied

Rated 5 out of 5 stars

First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more

Company replied

Rated 5 out of 5 stars

Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more

Company replied

Rated 5 out of 5 stars

I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more

Company replied

Company details

  1. #321 of 591 best companies in Clothing Shop
  2. #198 of 280 best companies in Fashion accessories shop
  3. #149 of 235 best companies in Men's clothes shop
  4. #117 of 218 best companies in Shoe shop
  5. #130 of 255 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

214k reviews

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4.4

All reviews

(213,744)

30,660 reviews in the last 12 months

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Rated 3 out of 5 stars

White trainers

White trainers . Ok but laces poor quality. Frayed very easy when undoing knot.

17 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to place your review, I am sorry to read that there has been an issue with the laces on the trainers that you purchased from us. I have today passed your comments to our buying team as we value all our customer feedback as this helps us to monitor and improve the products that we sell.

Rated 2 out of 5 stars

Not as good as they used to be!

They now charge for delivery to local store. Order tracking was hopeless, even contacted customer service to no avail. They say free returns but the back of the returns form says “£2.95 deducted for using Evri or £3.35 for using Royal Mail”. Been a customer of Cotton Traders for many years, getting more disappointed each time I use them lately.

18 August 2026
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Reply from Cotton Traders

Thank you for taking the time to place your review. Our postal charge policy has not changed it remains the same, postage to store is free for orders over £35.00 and we charge £2.95 under £35. We have also always charged return postage as we do not build the cost in to the price of our products. You can return to a Cotton Traders store and that is a free return regardless of value.
All our postal charging policies are clearly set out on our website and in our catalogues for full transparency.
Kind Regards
Michelle W.

Rated 5 out of 5 stars

Ordering easy and straight forward

Ordering easy and straight forward, items delivered in time stated, goods where well wrapped and arrived in good condition. Very satisfied with my experience will not hesitate to use Cotton Traders again.

17 August 2026

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