I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
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Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
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Company details
- #320 of 589 best companies in Clothing Shop
- #198 of 280 best companies in Fashion accessories shop
- #148 of 235 best companies in Men's clothes shop
- #117 of 217 best companies in Shoe shop
- #130 of 255 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214k reviews
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Excellent customer service, fabulous trousers !…
Ordered 2 pairs of the slim leg stretch trousers to be delivered to Rowsley store. Found that they are very long in the leg..And the 31 ins was fine for me ( usually go for 33ins other places) Very happy with them, lovely styling and good quality fabric. Store assistant extremely helpful, arranging for a return ofvthe 33ins pair and ordering 2 more pairs for me, at the discount price too andvto be sent to my home address! Absolutely excellent service. Highly recommended.
25 August 2026
Unprompted review
The parcel was delivered on time
The parcel was delivered on time, in good condition and the courier was very polite. A good delivery experience.
15 August 2026
From ordering to delivery to local…
From ordering to delivery to local store, process was quick and easy. The manager at the Hornsea store is always cheerful, helpful and friendly and quickly found my order. He even remembered me from a previous visit when he went above and beyond to ensure some shoes were ordered to be collected from Hornsea. Delighted to say you can be assured of a warm welcome and exceptional customer service from the Hornsea store manager and his team. Thank you.
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ease of web site
Ease of web site. Speed of delivery.
Wide range of good quality clothing.stylish and wide appeal.
Ease of return if required and speed of process.
Would recommend.
15 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that you found our website easy to use and appreciated the speed of delivery. It's wonderful to know you value the wide range of good quality, stylish clothing and the ease of our return process.
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with our quick service and excellent garment.
Comfortable cotton pyjamas
I have cotton jersey pyjamas very cool and comfortable I bought online good service
7 January 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with your cotton jersey pyjamas and found them to be very cool and comfortable! Thank you for your wonderful feedback.
I ordered these bras for sleeping in.
I ordered these bras for sleeping in.. in 2 sizes for each one.
My underband measures 36" so I ordered sizes 14/16 & 18/20. BOTH sizes on BOTH packs of bras were extremely tight in the underband.
Unfortunately, I have had to return them.
15 August 2026
Reply from Cotton Traders
Thank you for your feedback regarding the sizing of the bras. We are sorry to hear that the underband was too tight and that you had to return them. We will pass your comments on to our design team for review.
Badly measured arm holes.
I needed to order 3 of the same dresses to get one with both arm holes correctly measured.
Delivery was spot on.
14 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so glad to hear that the delivery was spot on. We are so sorry to hear that you had to order 3 dresses for it to be correct and I have passed your valuable feedback to our buying team.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention.
Kind regards,
Jennifer.
Quick delivery
Quick delivery, super fit pants and lovely cotton, always buy these crops for holidays
15 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with the quick delivery and the super fit of our cotton crops! It's wonderful to know they are a staple for your holidays.
Reply from Cotton Traders
We're so pleased to hear that you're happy with our delivery, the quality of our products, and our friendly staff. Thank you for your wonderful feedback!
Excellent items having been recommended…
Excellent items having been recommended by my daughter in law so glad she did love the quality.
14 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that you love the quality of your items! It's wonderful that your daughter-in-law recommended us.
Good service
Well made trousers, came on time, all round good service, delivered was a bit hit and miss but what you expect from Eviry delivery service.
14 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found our trousers to be well-made and thank you for your valuable feedback regarding the delivery. It's wonderful to know you experienced good service overall!
Quick and efficient delivery
Quick and efficient delivery. Good quality well fitting clothes. Excellent service.
15 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you experienced quick and efficient delivery, and are happy with the good quality and well-fitting clothes. It's also great to know you received excellent service.
I bought two different items
I bought women’s underwear, cotton shorts, which I find to be brilliant , with a good size fit.
I also bought vest like t-shirts size small, which I found to be about 2 or more sizes too big.
The quality of both is very good.
15 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear you find our cotton shorts brilliant with a good fit and appreciate the quality of both items. We understand your disappointment with the sizing of the vest t-shirts and will pass on your feedback.
Great quick delivery great quality item…
Great quick delivery great quality item thank you !!!
15 August 2026
Reply from Cotton Traders
We're delighted to hear that you received quick delivery and are pleased with the quality of your item. Thank you for your wonderful feedback!
Great experience
Excellent rugby top it feels very comfortable and is a great fit. Delivery went well.
15 August 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with your rugby top, finding it comfortable and a great fit. It's also wonderful to know that the delivery went well. Thank you for your excellent feedback!
Delivered in good time.Order was just…
Delivered in good time.Order was just what I was hoping it was going to be.Very happy all round.
15 August 2026
Reply from Cotton Traders
We're so happy to hear that your order arrived promptly and met all of your expectations. We truly appreciate your positive feedback!
Evri have had my parcel since 18…
Evri have had my parcel since 18 August. I have yet to receive it on the 25 August. Courier has multiple rounds ?? This reflects badly on CT.
15 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear that you have not yet received your parcel. In order to take positive steps to put this right I have arranged for a replacement parcel to be sent to you, and this should arrive within the next 3 working days.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention. If you have any further issues with the delivery, please do not hesitate to either call our friendly Customer Care Team on 0161 286 4321 or email us at customerservice@cottontraders.com.
Kind regards,
Jennifer.
Product arrived damage in package which…
Product arrived damage in package which had been opened and garment had obviously been previously tried on
15 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear that that parcel was damaged on its way to you and I have reported this to our courier service for them to investigate this further.
I do hope that there is no damage to the garment. If there are any issues or you would like a replacement sending out to you please either call our friendly Customer Care team on 0161 286 4321 or email us customerservice@cottontraders.com.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention.
Kind regards,
Jennifer.
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