Cotton Traders - Lechlade Garden Centre Reviews 89

TrustScore 4.5 out of 5

4.7

Lechlade Hillier GC, Warrens Cross, GL7 3DP Lechlade, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lechlade- we visit regularly situated in Hilliar Garden Centre. The staff are always very helpful and if not in stock offer to place the order for us. Cotton Trader have quality product with very r... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to go into your Lechlade branch 033 Always get a friendly welcome and excellent service from Sara, she is a credit to the company. I like the fact that she buys and wears some of th... See more

Rated 5 out of 5 stars

The experience of shopping at the Lechlade store was truly excellent in the service and attitude of the staff. Sarah and her colleague went above and beyond to make me feel really valued as a customer... See more

Rated 4 out of 5 stars

I had to return 2 items I wasn't happy with and took them into my local store at Lechlade. It was dealt with quite efficiently but the assistant was new to the system so maybe took a little longer. Sh... See more


Company details

  1. #335 of 625 best companies in Clothing Shop
  2. #193 of 283 best companies in Fashion accessories shop
  3. #149 of 238 best companies in Men's clothes shop
  4. #118 of 214 best companies in Shoe shop
  5. #133 of 257 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • Lechlade Hillier GC, Warrens Cross, GL7 3DP, Lechlade, United Kingdom

  • 01367 253907

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

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Rated 3 out of 5 stars

The stuff is good but why do they not…

The stuff is good but why do they not sell the cuffed tracksuit bottoms in the shop only the straight leg so you have to order them on line
They could do both in the shop as sometimes you want to try things on.

2 June 2022
Cotton Traders - Lechlade Garden Centre logo

Reply from Cotton Traders - Lechlade Garden Centre

Hello Marilyn Okin,

Thank you for taking the time to leave your review. Unfortunately the Cotton Traders shops have limited space and are unable to hold all our items, I will however pass on your comments to the relevant departments and I apologise for any disappointment felt.

Kind regards
Judith
Cotton Traders Customer Support

Rated 1 out of 5 stars

Wrong parcel received

The contents of the parcel which I was received was not for me even though it was addressed to me. I live in N Ireland. This parcel was for someone in England.
The parcel was returned last week. I have.received no more communication since.
Stephen Thompson

4 April 2022
Cotton Traders - Lechlade Garden Centre logo

Reply from Cotton Traders - Lechlade Garden Centre

Dear Mr Stephen Thompson

Thank you for your review.

I have emailed you on my personal works email explaining what I have done in regards to this order.

I hope to hear from you soon.

Kind Regards
Sam
Customer Support

Rated 5 out of 5 stars

Always great quality from this company

Always great quality from this company. On the rare occasion I have made a return it is dealt with quickly and efficiently. The lady in the Lechlade store is exceptional, she is pleasant on the phone, so helpful and meeting her in the store was pleasure. She dealt with my returns and new purchases in a friendly efficient manner and even remembered me phoning about the elusive red cable knit cardigan ( still searching!) She is an excellent ambassador for the brand.

26 October 2021
Rated 5 out of 5 stars

Return made light

It wasn't until the item arrived that I realized I had ordered the wrong size trainers for my wife, (must wear my glasses when ordering things). We took these back to the Cotton Traders within the Hillier's Garden Centre at Letchlade. The staff there were excellent. We found the procedure so easy and light hearted that it was almost the highlight of our day. I was also impressed with the range of stock at that branch.

5 October 2021
Rated 5 out of 5 stars

Great service

Great service, I pre-ordered on a new seasonal pair of boots, was updated regularly on the delivery, collected in a store close to me. All very easy from online shop to collection.
I cannot wait to try out my boots in the colder months. They feel so warm and cosy, had great reviews on how sturdy they are.

8 September 2021
Rated 2 out of 5 stars

All done in an efficient manner and…

All done in an efficient manner and delivered excellently. Well done to all

26 April 2021
Cotton Traders - Lechlade Garden Centre logo

Reply from Cotton Traders - Lechlade Garden Centre

Hello Lorna

Thanks for your comments I am glad to hear your are happy with the service from Cotton Traders.

Regards

Jennie

Rated 5 out of 5 stars

Thank you so much the clothes I ordered…

Thank you so much the clothes I ordered are perfect and i am so pleased with them the quality is excellent. I appreciate the fact I will be shopping with you again. There is nothing I could say other than praise for everything perfect. Stay well all and again thanks.

30 January 2021
Rated 1 out of 5 stars

Jumpers

The items I have ordered have all been a funny shape. Tight round the tummy and massive around the breasts. I am.iverweight but not all overweight people have huge breasts!

19 November 2020
Cotton Traders - Lechlade Garden Centre logo

Reply from Cotton Traders - Lechlade Garden Centre

Hello Barbara,

I am so sorry to see that you find the shape of these items to be strange, after checking your account I can see that you have returned your recent order which I will ensure receives a full refund.

Kind regards
Ben
Cotton Traders

Rated 5 out of 5 stars

Spot on!

Always delighted with Cotton Traders!
Fabric is of good quality and sizes fit well.
Just waiting for latest order to arrive!

16 November 2020
Rated 5 out of 5 stars

I enjoy shopping on line and in store…

I enjoy shopping on line and in store with Cotton Traders. The ranges are not only fashionable and up to date but you get a useful and well sorced sizing offering. Some of the incentives too purchase are of interest when you receive them. Pity the wine voucher for Virgin did not work and nor did I receive the birthday surprise on my last order. You need to to sort this sort of thing out

12 November 2020

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