I ordered an item on line which did not fit. I was able to return it to the nearest Cotton Traders store where the assistant was extremely helpful. She suggested that I feel free to browse whilst sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the sensible range of your clothing, which is ideal for my lifestyle. I wear things out outdoors, but still like to wear cotton, in co-ordinated colours, and rely on buying these from you. The... See more
Company replied
I ordered a Windermere 30" coat in my local store last week. I was told it would arrive today. I never heard anything at all and couldn't contact the store, as I dialled the wrong number! I phoned cus... See more
Company replied
Well my experience online was not brilliant to start with, hence I thought I would write this. I had bought stuff in store and was delighted with it. But on buying stuff online on clearance, I wa... See more
Company replied
Company details
- #326 of 621 best companies in Clothing Shop
- #195 of 283 best companies in Fashion accessories shop
- #149 of 243 best companies in Men's clothes shop
- #114 of 215 best companies in Shoe shop
- #131 of 256 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
High Street 168-172, PH1 5UH, Perth, Scotland, United Kingdom
- 01738 230239
4.5
Excellent
15 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good buy very comfy to wear.Also a…
Good buy very comfy to wear.Also a really good fit.Washes very well
27 April 2026
Reply from Cotton Traders - Perth
Thank you for your positive feedback. We’re so happy to learn that you find our product comfortable to wear, a good fit, and that it washes well.
Love the product
Love the product. Also v easy to return/ purchase through shops as well as ny post.
23 February 2026
Reply from Cotton Traders - Perth
We appreciate your positive review. We're happy to learn you love the product and that it's easy to return/purchase through shops and by post.
excellent customer service
excellent customer service, refunded promptly when trousers returned to shop, friendly service, good quality at sensible prices, thank you cotton traders.
8 December 2025
Reply from Cotton Traders - Perth
We appreciate your positive feedback! We're happy to hear you experienced excellent and friendly customer service and a prompt refund. We're also glad you find our quality good and prices sensible.
Return process is easy
The jeans I bought were too dark, I took them back to local store and got a refund quickly
13 November 2025
Reply from Cotton Traders - Perth
We're happy to hear that the return process at our store was quick and easy for you. Thank you for your feedback; we appreciate it greatly!
bought trousers on line to try for…
bought trousers on line to try for correct fit - it was so easy to return the wrong size. staff were very friendly and helpful
19 September 2025
Reply from Cotton Traders - Perth
We're happy to hear that it was easy to return the trousers and that our staff were friendly and helpful. Thank you for your positive feedback.
all fine delivered to shop.
22 September 2025
Reply from Cotton Traders - Perth
Thank you for your positive feedback. We’re happy to hear that your order was delivered to the shop without any issues.
Very helpful and friendly staff when…
Very helpful and friendly staff when making the purchase and later when it had to be returned.
Being only 5ft in height the garment was too long, apart from that sizing was good.
16 July 2025
Reply from Cotton Traders - Perth
We're glad you found our staff helpful during your purchase and return. We appreciate your feedback about the garment's length and are happy the sizing otherwise worked for you. Thanks for sharing your experience!
I love the practical range of cotton clothes.
I love the sensible range of your clothing, which is ideal for my lifestyle. I wear things out outdoors, but still like to wear cotton, in co-ordinated colours, and rely on buying these from you. The deliver to store option is great. And the discount codes always prove tempting!
Am delighted you have opened a store at Perth and will visit often.
2 June 2025
Reply from Cotton Traders - Perth
We appreciate you sharing your positive experience. We're happy to hear that our clothing range suits your lifestyle and that you value our coordinated colours and cotton fabrics. It's great you find the delivery to store option convenient and enjoy our discount codes. We're also delighted you're pleased about our new store.
Reply from Cotton Traders - Perth
Thank you for your review. We appreciate your feedback. We're glad you value our quality and price.
Great service.
Speedy service and refund for one of the items I ordered online. It is great having Cotton Traders back in our town, again, as I can drop in whenever I want. The assistants are very friendly and helpful, too!
24 March 2025
Reply from Cotton Traders - Perth
Thank you for your positive review! We are delighted to hear that you were pleased with our speedy service and refund process. We strive to make returning items as simple and hassle-free as possible. We are also thrilled that you appreciate the convenience of our store location and the friendly and helpful staff. We appreciate your continued support and look forward to serving you again in the future.💖
Not a good experience to start with
Well my experience online was not brilliant to start with, hence I thought I would write this. I had bought stuff in store and was delighted with it. But on buying stuff online on clearance, I was disappointment in some of the items I received. Large being a bit tight so I ordered a XL and it was huge. Then to return the stuff to store, they didn't know what they were doing couldn't seem to do it online with bar code from my invoice that was in the package. So they decided after a few attempts at the cash register to say oh we have to send it away it will be picked up next week and a refund will be issued once they receive the returned items. But giving me no receipt that I had dropped it off although I have my online confirmation but nothing for proof of dropping this off to the store. I will call warehouse regarding this. Put me off buying online from them. First store that hasn't given me a refund immediately. However I did get a reply from Cotton Traders which I am happy about but a bit of staff training in the store would not go a miss as they had suggested to me. I have changed the rating on my experience now to 3 stars.
3 April 2025
Reply from Cotton Traders - Perth
Hello Dianne,
Thank you for your e mail.
I am sorry to read that there was an issue in store processing your refund. Once the return is received at our distribution centre they will process a refund back to the card that you paid on. I have today passed your comments to the area manager to investigate to see if further training is needed for the staff.
A confirmation e mail will be sent to you to confirm your refund by our distribution team, please allow 3-5 working days for this show on your bank. If you need any further assistance please do not hesitate to contact our friendly customer service team on 0161 286 4321 and they will be happy to help.
We are sorry for any inconvenience that this has caused you.
Kind Regards
Michelle W.
Cotton traders customer support
Helpful, professional service.
I ordered an item on line which did not fit. I was able to return it to the nearest Cotton Traders store where the assistant was extremely helpful. She suggested that I feel free to browse whilst she processed my returned item and offered further information about her store.
19 March 2025
Reply from Cotton Traders - Perth
Thank you for your positive review. We're delighted to hear that you received excellent customer service at our store. We appreciate your feedback and are glad that the assistant was able to help you with your return and provide you with additional information about the store. We strive to provide a positive shopping experience for all our customers and are pleased that you were satisfied with your visit.
michelle.welsh, Cotton Traders
Reply from Cotton Traders - Perth
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad you found our product to be of excellent quality at a great price.
Great customer experience
I ordered a Windermere 30" coat in my local store last week. I was told it would arrive today. I never heard anything at all and couldn't contact the store, as I dialled the wrong number! I phoned customer services at Altrincham. They were very helpful and friendly. They told me the coat was at the store. I went to the store and the manager was also very friendly and helpful. I am now the happy owner of an excellent coat. Thank you Cotton Traders, great customer focus and products.
11 February 2025
Unprompted review
Reply from Cotton Traders - Perth
We appreciate you taking the time to share your experience. It sounds like you had a bit of a frustrating time initially, but we're glad that our customer service team and the store manager were able to help resolve the issue. We're pleased to hear that you're now the happy owner of your new coat and that you're satisfied with our products and customer focus.
Ordered online and collected from local…
Ordered online and collected from local store. Easy and efficient. Great service.
13 January 2025
Reply from Cotton Traders - Perth
Thank you for your kind review! We're delighted to hear that you found our online ordering and local store collection process easy and efficient. We strive to provide our customers with a convenient and positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.