I have been shopping here for years. I have always found the staff to be helpful and cheerful, offering good quality at good value prices. Special shout out to Paul the manager, and his assistant mana... See more
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See what reviewers are saying
Warm straight leg cotton mix joggers (£24) in long leg length (33") are perfect for cold weather. Well made, slim-fit, pockets, good value. Slow 'click and collect' delivery compared with other sto... See more
My wife Louise and I visit the east coast every W/E and weeks ago we called into Cotton Traders Scarborough to buy some shirts because the quality is fantastic and this is when we met Paul the manager... See more
Company replied
We shopped at the Scarborough store in November whilst on holiday & in all honesty I should given a review then because Paul, the manager was extremely helpful. My most recent attempted purchase on... See more
Company details
- #332 of 622 best companies in Clothing Shop
- #193 of 281 best companies in Fashion accessories shop
- #149 of 241 best companies in Men's clothes shop
- #114 of 214 best companies in Shoe shop
- #133 of 257 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
83 Newborough, YO11 1ET, Scarborough, United Kingdom
- 01723 361075
4.8
Excellent
166 reviews
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Great service and value.
I have been shopping here for years. I have always found the staff to be helpful and cheerful, offering good quality at good value prices. Special shout out to Paul the manager, and his assistant manager who always go out of thier way to make me feel welcome and valued.
12 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
Although this time I had to return the garment I bought on line, as it wasn’t just what I was needing at present. I was dealt with helpfully and respectfully in my nearest CT shop.
8 April 2026
Reply from Cotton Traders - Scarborough
We appreciate you taking the time to share your experience. We're glad our team was helpful and respectful during your return. We value your feedback.
Great customer service
Quality products ordered for collection at our local store. Great customer service as always. We also bought 3 extra polo shirts whilst there.
23 February 2026
Reply from Cotton Traders - Scarborough
We’re happy to hear that you had a great experience with our products and customer service during your recent store visit. That you for your positive feedback and for purchasing extra items.
Excellent service from Paul
Excellent service from Paul, always helpful and friendly. Great quality products
19 February 2026
Unprompted review
Reply from Cotton Traders - Scarborough
We appreciate your positive feedback. We're so happy to learn that Paul gave you excellent service and our products are of great quality 😀
Great company
Really happy with cotton traders. Good quality clothing and easy returns through the store, if needed.
23 January 2026
Reply from Cotton Traders - Scarborough
We appreciate you taking the time to share your experience. We're so happy to learn that you find our clothing good quality and returns easy.💖
Warm Lavender Jumper
Collected my purchase from my local shop, nice friendly staff handed the parcel to me and I was delighted with the jumper l had bought.
19 January 2026
Reply from Cotton Traders - Scarborough
We appreciate you sharing your experience. We're so happy to learn that you were delighted with the jumper and that the staff were friendly when you collected your purchase.
Love all items from Cotton Traders,the…
Love all items from Cotton Traders,the quality is so high.My husband is a larger gent and your 5 Xl's are perfect for him.We wish you still stocked the wider fit suede slip ons as my hubby is size 12 wide fit.Please include some EE fit on your website as you don't have any at all
24 August 2025
Reply from Cotton Traders - Scarborough
We're happy to hear that you love our items and that the sizing works well for your husband. Thank you for the suggestion regarding wider fit shoes, we appreciate your feedback and will consider it for the future.
Thank you to the lovely Natalie at…
Thank you to the lovely Natalie at cotton traders that served me today, in Scarborough she's so polite and kind and also signed me up for discounts xx
19 October 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We're happy to hear that you had such a positive experience in our Scarborough store. We appreciate you taking the time to share your kind words about our team member's excellent service and the discounts.
Excellent experience
Even though the item was not in stock - the ability to order and have delivered to my store at a later date was a good experience. The store management at Scarborough is very good.
29 September 2025
Reply from Cotton Traders - Scarborough
We're glad you had a good experience ordering, even though the item wasn't immediately available. We appreciate your positive feedback regarding the store management. Thank you for sharing.
Thicker material for Autumn
Thicker material for Autumn, good fit and prompt Delivery
22 September 2025
Reply from Cotton Traders - Scarborough
We are happy to hear that you are satisfied with the material and fit. Thank you for your positive feedback regarding our delivery service.
Excellent customer service Very helpful…
Excellent customer service Very helpful and polite shop was very tidy and clean
19 September 2025
Reply from Cotton Traders - Scarborough
We appreciate your positive feedback. We are so happy to learn that you found our customer service excellent and the shop tidy and clean.
Followed
I have just been shopping in cotton traders Scarborough , for a wooly cardigan for winter , I have bought in the past a lovely winter cardigan in the sale at a reasonable price , , I have walked out Cotton Tradrs as no cream wooly cardigan I liked , so I goes into T K Max , and the manager from Scarborough Cotton Traders has followed me into TK Max asking If I have just taken anything out of SCARBOROUGH BOTTON TRADERS , I SHOWN HHE SILLY MAN MY BAG , HOW DARE HIM FOLLOW ME , I HAVE P.T.S.D , I TOLD THE SILLY MAN IF I WANT TO BUY ANYTHING I WILL USE MY CRED CARD DO YOU KNOW DHAT THE SILLY MAN SAID TO ME YOU WONT HAVE ANY MONEY , CAN I ASK YOU SILLY MAN THI K YOUR MANAGEMENT , HOW DO YOU KNOW HOW MUCH MONEY I HAVE GOT IN MY BANK , YOU SILLY MAN ??????????? I AM GOING TO REPORT YOU FOR FOLLOWING ME TO COTTON TRADERS CUSTOMER SERVICES LOUISE, I rang customer , reported the manager from scarborough cotton traders, who will be reporting this to scarborough cotton traders area manager , I walks past cotton traders xcarborough , an hours r later with my shopping , the manager from cotton traders , came running out of the shop , towards me shouting Louise , louise , I says please do not follow me shout me in the scarborough whilst I'm shopping
12 September 2025
Unprompted review
Reply from Cotton Traders - Scarborough
Hello Louise Jones,
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience.
I can confirm that this is currently being investigated and we have passed forward your complaint to the area manager for the store mentioned.
We apologise once again for any distress and inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Scarborough store very welcoming
Visiting Scarborough from Sheffield I was pleased to see a Cotton Traders. I only had a short time and Paul and Gareth were very helpful and friendly. If I lived in Scarborough I would be a regular visitor. The store was well organised and attractive.
29 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We're happy to hear that you enjoyed your visit to our Scarborough store. We appreciate your positive comments regarding the team's helpfulness and the store's presentation. Thank you for taking the time to share your experience!💖💖💖💖
Brilliant staff pleasant polite and…
Brilliant staff pleasant polite and good product knowledge
21 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We appreciate your positive feedback. We're so happy you found our staff pleasant, polite, and knowledgeable about our products.
Nothing too much trouble
Nothing too much trouble. Been into Cotton Traders in Scarborough a few times now and been looked after by Paul and he just cannot do enough for you. Fantastic knowledge and experience.
28 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We're happy to hear that you enjoyed your visits to our Scarborough store. It's great to know that our team member's knowledge and assistance were so helpful to you. Thank you for your positive feedback!
We were visiting family in Scarborough…
We were visiting family in Scarborough and wandered into the store. I left with quite a few things and loved everything I got (having never shopped at a Cotton Traders before!). The manager Paul was really lovely, the customer service is worthy of 5 stars :)
12 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We're happy to hear that you enjoyed your first experience with us while visiting family! We appreciate your kind words about the service you received in our Scarborough store. Thank you for the 5-star review!
Great customer service
Great customer service - really helpful when there was a bit of a confusing mix up. Would definitely recommend! Paul was really helpful in sorting out my query. TOP NOTCH!
15 July 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We're happy to hear that our customer service was helpful in resolving the issue. We appreciate your recommendation and are so glad the query was sorted out to your satisfaction. Thanks for your top-notch feedback!
Great Experience
Excellent service from Paul, the store manager. Nothing was too much trouble.
21 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
Thank you for your review. We appreciate your kind words! We are so pleased to hear that you received excellent service. Thank you for taking the time to share your feedback.
Fantastic Store Manager
Just wanted to say what a fantastic store manager you have at your Scarborough store. Paul is always so welcoming, friendly and helpful. Nothing is too much trouble. He makes shopping in store so pleasant. He’s a credit to your company
16 August 2025
Unprompted review
Reply from Cotton Traders - Scarborough
We appreciate you taking the time to share your positive experience at our Scarborough store. We are happy to hear that our store team member is welcoming and helpful, making your shopping experience pleasant.
Reply from Cotton Traders - Scarborough
We appreciate your positive feedback; we are delighted you find our products great and reasonably priced.
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