Although this time I had to return the garment I bought on line, as it wasn’t just what I was needing at present. I was dealt with helpfully and respectfully in my nearest CT shop.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Although this time I had to return the garment I bought on line, as it wasn’t just what I was needing at present. I was dealt with helpfully and respectfully in my nearest CT shop.
Company replied
Quality products ordered for collection at our local store. Great customer service as always. We also bought 3 extra polo shirts whilst there.
Company replied
Warm straight leg cotton mix joggers (£24) in long leg length (33") are perfect for cold weather. Well made, slim-fit, pockets, good value. Slow 'click and collect' delivery compared with other sto... See more
My wife Louise and I visit the east coast every W/E and weeks ago we called into Cotton Traders Scarborough to buy some shirts because the quality is fantastic and this is when we met Paul the manager... See more
Company replied
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
83 Newborough, YO11 1ET, Scarborough, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although this time I had to return the garment I bought on line, as it wasn’t just what I was needing at present. I was dealt with helpfully and respectfully in my nearest CT shop.

Reply from Cotton Traders - Scarborough
Quality products ordered for collection at our local store. Great customer service as always. We also bought 3 extra polo shirts whilst there.

Reply from Cotton Traders - Scarborough
Excellent service from Paul, always helpful and friendly. Great quality products

Reply from Cotton Traders - Scarborough
Really happy with cotton traders. Good quality clothing and easy returns through the store, if needed.

Reply from Cotton Traders - Scarborough
Collected my purchase from my local shop, nice friendly staff handed the parcel to me and I was delighted with the jumper l had bought.

Reply from Cotton Traders - Scarborough
Love all items from Cotton Traders,the quality is so high.My husband is a larger gent and your 5 Xl's are perfect for him.We wish you still stocked the wider fit suede slip ons as my hubby is size 12 wide fit.Please include some EE fit on your website as you don't have any at all

Reply from Cotton Traders - Scarborough
Thank you to the lovely Natalie at cotton traders that served me today, in Scarborough she's so polite and kind and also signed me up for discounts xx

Reply from Cotton Traders - Scarborough
Even though the item was not in stock - the ability to order and have delivered to my store at a later date was a good experience. The store management at Scarborough is very good.

Reply from Cotton Traders - Scarborough
Thicker material for Autumn, good fit and prompt Delivery

Reply from Cotton Traders - Scarborough
Excellent customer service Very helpful and polite shop was very tidy and clean

Reply from Cotton Traders - Scarborough
I have just been shopping in cotton traders Scarborough , for a wooly cardigan for winter , I have bought in the past a lovely winter cardigan in the sale at a reasonable price , , I have walked out Cotton Tradrs as no cream wooly cardigan I liked , so I goes into T K Max , and the manager from Scarborough Cotton Traders has followed me into TK Max asking If I have just taken anything out of SCARBOROUGH BOTTON TRADERS , I SHOWN HHE SILLY MAN MY BAG , HOW DARE HIM FOLLOW ME , I HAVE P.T.S.D , I TOLD THE SILLY MAN IF I WANT TO BUY ANYTHING I WILL USE MY CRED CARD DO YOU KNOW DHAT THE SILLY MAN SAID TO ME YOU WONT HAVE ANY MONEY , CAN I ASK YOU SILLY MAN THI K YOUR MANAGEMENT , HOW DO YOU KNOW HOW MUCH MONEY I HAVE GOT IN MY BANK , YOU SILLY MAN ??????????? I AM GOING TO REPORT YOU FOR FOLLOWING ME TO COTTON TRADERS CUSTOMER SERVICES LOUISE, I rang customer , reported the manager from scarborough cotton traders, who will be reporting this to scarborough cotton traders area manager , I walks past cotton traders xcarborough , an hours r later with my shopping , the manager from cotton traders , came running out of the shop , towards me shouting Louise , louise , I says please do not follow me shout me in the scarborough whilst I'm shopping

Reply from Cotton Traders - Scarborough
Visiting Scarborough from Sheffield I was pleased to see a Cotton Traders. I only had a short time and Paul and Gareth were very helpful and friendly. If I lived in Scarborough I would be a regular visitor. The store was well organised and attractive.

Reply from Cotton Traders - Scarborough
Brilliant staff pleasant polite and good product knowledge

Reply from Cotton Traders - Scarborough
Nothing too much trouble. Been into Cotton Traders in Scarborough a few times now and been looked after by Paul and he just cannot do enough for you. Fantastic knowledge and experience.

Reply from Cotton Traders - Scarborough
We were visiting family in Scarborough and wandered into the store. I left with quite a few things and loved everything I got (having never shopped at a Cotton Traders before!). The manager Paul was really lovely, the customer service is worthy of 5 stars :)

Reply from Cotton Traders - Scarborough
Great customer service - really helpful when there was a bit of a confusing mix up. Would definitely recommend! Paul was really helpful in sorting out my query. TOP NOTCH!

Reply from Cotton Traders - Scarborough
Excellent service from Paul, the store manager. Nothing was too much trouble.

Reply from Cotton Traders - Scarborough
Just wanted to say what a fantastic store manager you have at your Scarborough store. Paul is always so welcoming, friendly and helpful. Nothing is too much trouble. He makes shopping in store so pleasant. He’s a credit to your company

Reply from Cotton Traders - Scarborough

Reply from Cotton Traders - Scarborough
We call in the Scarborough branch regularly and Paul the store manager is always helpful and friendly and always has time for his customers. He sets a great example to all his staff .

Reply from Cotton Traders - Scarborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.