I hadn't used the product in almost a year, when I had to purchase it for my company intially I didn't know I was signing up for an auto renew. They send the renewal notice, and I cancel right away b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor technical support! We have 12 staff members that use Bria when working remotely. Counterpath support is only email based they do not offer live support, no phone calls and they cannot remote into... See more
I purchased eyebeam phone several years ago, you have now discontinued them and they apparently are no longer going to work so i was had to buy bria 5's and wasnt even offered the same discount that o... See more
Company replied
Purchased BriaTeams in Jan 25. Cancelled in Jan25. Charged again June 25. When I disputed the charge (forwarding my cancellation email, Hiroko Ono from support sent me a generic Terms and Condition... See more
Company details
Information provided by various external sources
CounterPath develops desktop and mobile SIP-based VoIP softphones for businesses from SMBs to service providers.
Contact info
Suite 300 One Bentall Centre, 505 Burrard St, V7X 1M3, Vancouver, Canada
- (604) 320-3344
- storehelp@counterpath.com
- counterpath.com
1.3
Bad
48 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's just working great!
I had another voip client on my Windows PC, but always experienced issues with the connection, one way audio etc.
Since I use Bria, it just works perfectly!!
2 April 2019
Unprompted review
Reply from CounterPath
Fantastic MS! Thank you for taking the time to submit a review. It's great to hear Bria is working perfectly for you.
Purchased a new key
Purchased a new key, and unable to install bria on any device
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for reaching out Casey. Our support team can help you with installing Bria. Tickets are submitted through our online ticketing system at support.counterpath.com/hc/en-us/requests/new
Simplicity rules
2 April 2019
Unprompted review
Reply from CounterPath
Thank you Klaus it's great to hear simplicity rules!
Ten Year Happy User
Have used Counterpath products for about 10 years. Very reliable.
2 April 2019
Unprompted review
Reply from CounterPath
Clay thank you for the taking the time to submit an amazing review. We love hearing from customers who have used our products for many years
Horrible
Horrible. They get you to invest in their products only to tell you they are discontinuing support for those products. Unprofessional and horrible.
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting feedback Stephen. Unfortunately technology changes so quickly the older products can no longer keep up with the new operating systems. We apologize for the inconvenience this may cause. We are offering discount pricing for customer to upgrade to Bria 5.
Reply from CounterPath
Thank you for the great review Hatmut. It's great to hear from our customers that our product is easy and quick to use
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.