The Country Catalogue Reviews 

1,165
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I was looking for something similar to an oodie for Christmas Eve boxes, but for a big family everything was so expensive. Until I found online home shop with oversized blanket hoodies for around £10.... See more

Rated 5 out of 5 stars

Fantastic customer service!!!! Craig is super knowledgeable about all his products and was excellent in helping me make the right choices and sizing. I also had a small problem with the website order... See more

Rated 5 out of 5 stars

Pure cotton shirt lovely against the skin and well cut and made no skimping on material so comfortable in that respect too one feels well dressed so good for self esteem. Twice the price of cheaper v... See more

Rated 4 out of 5 stars

Dealt with online so no personal contact. But everything worked smoothly for delivery within time. Initially very pleased with purchase although now having worn it twice I find that some poppers are... See more

Company details

  1. Outdoor sports shop
  2. also in
  3. Activewear shop
  4. Equestrian Shop
  5. Fishing shop
  6. Hunting and Fishing Shop
  7. Hunting Shop

Written by the company

We proudly represent many leading brands and supply Shooting, Country, Equestrian and Canine Products globally. So, if its a new rug for your horse, a collar for your dog, country boots for you, something lovely for your country home or some of the best country clothing available for all sports then please contact us. Our friendly and knowledgeable team are here to ensure you get the product you want and need and at the most competitive price. We have worked under new management since June 18 and in that time have served 1,000s of satisfied customers. We are proud to remain a small family business based in rural Worcestershire.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.5

All reviews

(1,165)

1 review in the last 12 months

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Rated 3 out of 5 stars

Exchange slow

Still waiting after an exchange request

10 July 2023
The Country Catalogue logo

Reply from The Country Catalogue

We are sorry you feel this way, however, this order was initially place on 9th July. Delivered on 12th July. You then returned to us and today (21st) we have sent a replacement at our expense. The 3 star rating is therefore a little harsh given the quick turnaround and new delivery with out cost to you.

Rated 2 out of 5 stars

Poor communication and expensive postage for 2 week wait

Ordered a tie for my dad- the quality was great, however service from this company leaves a lot to be desired and I wouldn’t order from here again.
There were no postage options - just a straight £6 charge. I received confirmation of my order and after 10 days of no other communication, I left 3 voicemails over 3 days. Call never returned, I started wondering if the company actually existed.
Eventually 14 days after I ordered it I got a mail saying it had been dispatched.
Not acceptable for such expensive postage and no communication.

28 June 2023
The Country Catalogue logo

Reply from The Country Catalogue

Sorry for your disappointment. The postage reflects the Track24 service we use £4.58 + VAT. On top of that we have the packaging and staffing cost. We could use lower cost means to send but, in our experience, having an untracked service leads to loss. We do not make a profit from postage and packing. Of course we are sorry for the long lead time. We had been waiting for the ties to arrive.

Rated 2 out of 5 stars

I have only received one of the two…

I would like to thank Craig for all his help in the resolving my order and keeping me informed. I would order again.

7 July 2023
The Country Catalogue logo

Reply from The Country Catalogue

Thanks for the review Mr Whalley. We are sorry for the bad experience which we believe has now been put right after your direct contact with our MD? Unfortunately Royal Mail lost one half of your delivery and then time was lost in responding to you following an unfortunate and serious incident at a local school where our MD's son works. We sent a replacement product to you and hope you and your Dog enjoy it. Sorry again

Rated 5 out of 5 stars

Exceptional service

Exceptional service.
Web Site easy to navigate, delivery was very quick and packaged well. The item purchased was exactly as described. Great quality and fit.
Very happy with my purchase.

4 June 2023

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