Country Sports Wholesale Ltd Reviews 

Great communication and rapid service.

Repair of Vortex binoculars under no quibble warranty.
Highly recommended

Had to go through the warranty process and it was made super easy and straight forward thanks to Eddie who sorted it all out within a day of me emailing!
Very friendly chap with amazing customer service. Thanks again 😊

Some of the best if not the best after care service I have ever experienced. I cannot praise them enough. Dave

It’s 2009, and a bored, unhappy office worker in London is researching binoculars for a ‘life-changing’ trip to Namibia. It’s her first ever pair, but money is tight, so she is looking for something good quality, but also at a good price. A pair from Vortex catch her eye- the Spitfire 8x32 model. Good value, compact and well-armoured, plus an intriguing, surely-too-good-to-be-true lifetime guarantee. She buys them, thinking they seem to be a solid brand, even if the guarantee is a myth. Through those binoculars the desert unveiled its intimate stories. A gemsbok on a far-off dune turned into a defeated warrior, with one horn and a limp, making his solitary way across the desert. A bird in the distance became a pale chanting goshawk dropping like a stone to feast on a small rodent. In the night, almost at the edge of vision, I watched a black rhino and her calf cautiously slurp from a watering hole, my heart beating like a drum.
I’m a wildlife photographer / conservationist now, and my little Spitfires have been to many places with me, revealing the lives of wildlife wherever I go. Over the years they resisted the bumps and jostles from unmade African roads, and even getting dropped in a puddle (although not by me!) However, all those bumps eventually added up to a wonky dioptre adjustment, so I sent them off to Country Sports Wholesale for repair, thinking it’s time to test that guarantee. Sadly, after 12 years the Spitfire model is discontinued and they could not be fixed. To my immense surprise, within a day a brand new pair of 8x32 Diamondbacks showed up on my doorstep! A replacement pair, as per the now not-mythical guarantee.
I was surprised at how small and light these binoculars are- they are pretty much pocket size, ideal for travel, and yet have the same strong rubber amour that first attracted me to the Spitfires. I love the rough grip on the sides, although it’s not quite in the right place for where I place my fingers, and the glass is set quite far back in the casing, so I feel like they’d be less likely to scratch if I drop or jostle them. I feel confident they will stand up the rains and dust of Africa when I go back.
I tested them on a bright but hazy day by the sea, and was very pleased with their performance. The optics are beautifully clear- I could clearly see boats far out on the horizon- yet with a 5ft minimum focus, I feel like these binoculars would be equally useful looking at bugs on the ground as they would be far-off birds, which is great for me as a generalist wildlife watcher. As much as I will miss my Spitfires, I feel like the Diamondbacks are an honourable replacement, and Vortex and CSW have certainly confirmed a customer for life! Brilliant service.

I missed place vortex Razor HD rifle scope box, I contacted vortex warranty and Eddie was so helpful. vortex replace the original box and flip caps the original manual including the sunshade which I received in two day's. 100% rate vortexs which are a outstanding optics which are back by great warranty by the looks of things.
Many thanks really appreciate it

Amazing customer service. Sent my vortex red dot in as the lens had been damaged and they got me a replacement sent out the next day with contact via Email throughout with what was happening. Couldn’t have been any better

They dealt with servicing my Vortex binoculars, which were under warranty. The service was really quick. I got a replacement newly refurbished pair with new bag and strap in under a week from sending mine off. Very happy with service.

Fantastic and timely service, after 2 weeks I got a phone call simply asking for me to email the desired address for my repaired item. After receiving confirmation the same day I received my sight 2 days later, cheers guys.

I had a broken Vortex optic which I returned to the warranty centre to have a look at. Email communication throughout the process was on point, quick responses and very helpful. From sending the optic to them, to receiving the warranty replacement back was all sorted in less than a week, very impressed! Friendly service throughout, customer service done right!

I recently had to contact Country Sports Wholesale Ltd as my Vortex scope covers had gone missing whilst in storage. The service I received was excellent. My problem was dealt with promptly and efficiently, and I cannot fault their customer service. I would highly recommend buying Vortex products as not only are they high quality, but the warranty is second to none should you have a problem. Thanks to Eddie for sorting out the problem so quickly.

I unfortunately scratched both lenses on my 6yr old Viper 15x50 Binoculars, I emailed Vortex, they replied saying I was covered by their VIP warranty and would either replace for equivalent value immediately or would repair my old Vipers as this model had been discontinued. I decided to go for the 12x50 Viper HDs as these have higher spec glass fitted. They arrived next day and I have to say are excellent...big thanks to Eddie and Vortex for their second to none VIP Warranty.

Super fast assistance. Amazing customer Experience and issue was resolved very quickly.

Got in touch with a warranty request, item was delivered to Eddie Monday morning by 11:30 Monday morning I had a replacement on it way under Vortex VIP warranty, if you have any Vortex issues in the UK this is the place to send it!

Great service, friendly and quick...can't fault it!

Great customer service and communication, Eddie kept me upto date the whole way. Fast turn around and no issue with replacing my faulty red dot. Would highly recommend a pleasure to deal with.

Absolutely Fantastic service, they received my Damaged Vortex scope on the Thursday and I received a new one, the next day.