Country Supplies - Oakleaf Reviews 9

Echo the experience of others, delivery and customer service is not up to scratch. In my case 3 separate delivery dates were missed, and most I got in the way of an apology was an excuse from customer service blaming the driver and taking no responsibility. I suspect I’ll also get some sarcastic response to this review as they have done on others, and as they do via email.

Excellent products, brilliantly clear website and superb communications with the team at Country Supplies throughout the process. A real highlight is the link with the transport team who 'phoned ahead to let me know when they'd be arriving, read the notes I left about reaching our house and then were polite and considerate all the time they were here. A big thank you for Donata and Jimmy for their great customer service with the deliveries.

The products are good quality and we have always been pleased with what we have gained. The main issue is delivery and accuracy of orders. We waited over 8 weeks for an order that was expected 6 weeks in and then when the order did arrive it was wrong. Whilst we understand human error the lack of interest in getting this right and overall customer service is poor. Nothing transpired. Dates were missed, at order you are asked type of delivery (forktruck/hiab) but that makes no difference. We asked for a forktruck given the type of order we had placed and in the end the items were left on our drive and caused us immense disruption - moving pallets of bricks by hand did not amuse our builders. Good products poor service so sadly would not use again.

I only gave it two stars because the Soil arrived on time...Aside from that, I was looking for good topsoil for a new lawn, but nowhere on the item description did it mention the soil might contain weeds... My whole lawn is covered in weeds. I would not recommend buying topsoil for your lawn from these guys... absolutely terrible topsoil

First time coming to country supplies oakleaf site... was met by a lovely young lad called Adam who served me so quickly and was so friendly and polite... also very helpful getting all the goods into the car. Will definitely be coming again.

I have just taken delivery of 800 litres of topsoil and I just wanted to thank Gerald, the delivery man, for his help and kindness. I didn’t think it would be possible to get the sack over my fence but how wrong could I be. The forklift managed with no problem and Gerald then slit the bag a distributed the soil into my new bed. What a star. I would have no trouble recommending country supplies. They go that extra mile. Thank you.

Really disappointed with their after sales service. We had 2 broken slabs delivered and have been trying for nearly 2 weeks to get someone to reply to emails and issue a refund.

The driver who delivered our load of gravel was THE most cheerful, obliging and very professional - quite made our day. Wish there were more people with his attitude in this world! His name was Gerald.

Very efficient delivery, Pete the driver was very helpful and positioned the mulch just where I needed it. Thank you so much, will recommend to others. CB