I canceled this service just a day after I initially signed up before the trial period. Well comes the time they charge me so I went in and logged in and it showed that I wasn’t canceled yet and whic... See more
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I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and i... See more
Company replied
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even ca... See more
Company replied
I received great customer service from Jomarie and Helen. They were able to help assist me with my account cancellation, and tried to make things right by offering more services. I denied the addition... See more
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Company details
Information provided by various external sources
Courtcasefinder.com is an Electronic Court Case Retrieval Service. We gather our data from Federal, State and County Court Houses and bring it right to your fingertips
Contact info
02199, Boston, United States
- courtcasefinder.com
4.1
Great
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Needed this subscription canceled and…
Needed this subscription canceled and got it done no hassle. How refreshing!
10 December 2025
Reply from Courtcasefinder
Hi Emily,
We appreciate you taking a moment to share your experience. It’s great to know that the process was straightforward and met your expectations.
If you need assistance with anything else, please don't hesitate to reach out.
Sincerely,
Meliza
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Great customer service…
Customer service was actually pretty great. I got a refund the same day I asked for it, and she was very polite.
8 December 2025
Reply from Courtcasefinder
Hi Amy,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hi Inosencia,
Thank you for your kind words. We're happy you're pleased with the prompt assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Nice agent, quite polite
Nice agent, professional and he made cancelation of this trial easy, quick, and was so polite, and respectful ro me.
7 December 2025
Reply from Courtcasefinder
Hi Sheila,
We sincerely appreciate your review. It’s great to know that our representative handled your trial cancellation efficiently and with the courtesy you deserve. Please feel free to reach out if you need further support.
Sincerely,
Jen
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I paid the $25 for the month
I paid the $25 for the month. I was assured that they do not have any upsells. But thats not true. I could see information, but was asked to $5 for a premium report. Plus I searched myself, and although it did provide some accurate info it also provided inaccurate info. So I would just not bother with this one, and if you do, just keep in mind, in no way should you think of this as facts.
Im happy to report that I was contacted by this company and they did issue a full refund. I did receive that refund. They also confirmed that even when you are a member, there are still fees to pay for certain reports, as well as apologized to me for the miscommunication. Of course I'm happier about it because I no longer feel cheated. It's too bad that the information isn't more reliable. They did explain how all the info is just collected from publicly available info, so it's nothing that isn't readily available for free. But regardless the info they gave on me personally that wouldve come from the courthouse was not correct.
5 December 2025
Reply from Courtcasefinder
Hello Alison,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We understand how frustrating it can be to feel misled, and that’s never the impression we want to give.
To clarify, your monthly subscription does include full access to our standard reports. The optional premium report is an add-on, but it should always be communicated clearly — if that wasn’t your experience, we sincerely apologize.
Regarding the inaccuracies you mentioned, please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
We want to make things right.Rest assured you that your account has already been fully canceled, and the $24.99 monthly subscription fee has been refunded by our agent. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any other questions or need further assistance, we're always here to help!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hi Irene,
We’re happy to hear you were satisfied with our service! If you need any further assistance, we’re always here to help.
Sincerely,
Jen
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Didn’t really learn much from my…
Didn’t really learn much from my search, and didn’t realize what it was going to cost. Did not intend to subscribe to anything.
7 December 2025
Reply from Courtcasefinder
Hello Cheryl,
Thank you for sharing your feedback with us. We’re sorry to hear that the search did not provide the information you were hoping for. Please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
Regarding your unexpected charges, kindly note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.99 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to assure you that your account has already been canceled and the monthly subscription of $24.99 has been fully refunded by our representative. We’re glad we were able to resolve this promptly for you. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any other questions or need further assistance, please feel free to reach out — we’re always here to help.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Robert,
Thank you very much for your 5-star review. We’re glad to hear that your subscription cancellation and refund were handled promptly and to your satisfaction. Your feedback is greatly appreciated.
If you ever need assistance in the future, please feel free to reach out — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Dexter was super awesome and helpful!
5 December 2025
Reply from Courtcasefinder
Hello Meredith,
Thank you for your wonderful 5-star review! We’re delighted to hear that Dexter was super awesome and helpful during your experience. We’ll be sure to pass along your kind words — feedback like yours truly motivates our team.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Great Service
While my first request did not correctly answer my question, the follow up was excellent. Thanks so much for the assistance.
3 December 2025
Reply from Courtcasefinder
Hi James,
Thank you so much for the 5-star review! We’re really glad to hear that, even though the first response missed the mark, our follow-up was able to fully resolve your question. We appreciate your patience and the chance to assist you.
Thanks again for your support — it truly means a lot!
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
There was cases that were already known…
There was cases that were already known to myself as well as arrests and none of it showed up. Then want market a “premium” upgrade when you couldn’t even provide what’s public already. Not good
3 December 2025
Reply from Courtcasefinder
Hello James,
Thank you for your feedback, and I’m truly sorry for the frustration this caused. The experience you described is not the standard we aim to deliver.
Please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
Regarding the premium upgrade offer — we never want customers to feel upsold, especially when they’re not fully satisfied with the initial results. I apologize for how this came across.
We want to make things right. I have checked your account and rest assured that one of our agents has already canceled your account, and no further charges will occur.
If there’s anything specific you’re still trying to find, please feel free to reach out—we’d be more than happy to assist.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I couldnt find everything i was looking…
I couldnt find everything i was looking for it helped some
1 December 2025
Reply from Courtcasefinder
Hello Kyle,
Thank you for taking the time to share your feedback. We’re glad to hear that our service was helpful to you, but we’re sorry that you weren’t able to find everything you were looking for.
Please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
We want to make things right. I have checked your account and rest assured that one of our agents has already canceled your account, and no further charges will occur.
If there’s anything specific you’re still trying to find, please feel free to reach out—we’d be more than happy to assist.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Jack was outstanding friendly and very…
Jack was outstanding friendly and very professional. All my concerns were taken care of. No issues whatsoever.
27 November 2025
Reply from Courtcasefinder
Hello Rinaldo,
Thank you so much for your excellent 5-star review. We’re delighted to hear that Jack provided outstanding, friendly, and professional service. It’s wonderful to know that all your concerns were fully addressed and that your experience was smooth and issue-free.
We’ll be sure to share your kind words with Jack and the team. Feedback like yours truly motivates us to continue delivering exceptional service.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
customer service was outstanding
customer service was outstanding, super fast reponse. Thankyou
25 November 2025
Reply from Courtcasefinder
Hello Leslie,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our customer service outstanding and our response time super fast. Your appreciation truly means a lot to us.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Zirehia,
Thank you for the 5-star review! We’re glad to hear that our team was able to help you cancel your subscription quickly and resolve your issue without any hassle. Your feedback means a lot to us.
If you ever need assistance again, we’re always here to help!
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Kimborughly,
Thank you for taking the time to share your feedback. We are sorry to hear that you found the experience not user-friendly.
Upon checking, we can confirm that your account has already been cancelled by one of our agents. If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Did not find the info I needed
17 November 2025
Reply from Courtcasefinder
Hi Linda,
We appreciate you taking the time to share your experience. "I apologize if your search did not yield the needed result. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. Please feel free to reach out—our team is always here to help guide you.
Sincerely,
Jen
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Very friendly helpful an understanding
Very friendly helpful an understanding. Explained my situation and customer service actually listened well an seemed to understand. An took care of all concerns in a very positive kind manner.
16 November 2025
Reply from Courtcasefinder
Hi Kim,
Thank you for sharing your experience! We’re so glad to hear that our team was friendly, understanding, and attentive to your concerns. It’s wonderful to know we were able to address everything in a positive and kind manner. If you need any further assistance, we’re always here to help.
Sincerely,
Jen
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Dexter was AMAZING!!!
Dexter my customer service rep was A1, but the report was not accurate at all. I tested it on myself before my real search and found no results when I know there are records of my background. Very disappointing!
15 November 2025
Reply from Courtcasefinder
Hello Jhanelle,
Thank you for your 5-star review and for sharing your experience with us. We’re delighted to hear that Dexter provided exceptional service—your recognition means a great deal.
We’re sorry to learn that you were disappointed with the accuracy of the report. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We would be happy to review this further to ensure everything is functioning properly.
If you need any additional assistance or would like us to look into this in more detail, please don’t hesitate to contact us—we’re here to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Suzette,
Thank you for your 5-star review. We’re delighted to hear that you found our service very easy, helpful, and quick. Your positive feedback is truly appreciated.
If you need any further assistance, please feel free to contact us—we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
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