Courthouse Interiors Reviews 1,351

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and proactive communication. Many people are thrilled with the quality and uniqueness of the products, often describing their purchases as delightful and well-packaged. The overall service is frequently commended for its efficiency and the pleasant experience it provides. However, some customers also noted issues with delivery services, particularly concerning the handling of heavier parcels and delays. There were instances where items were not delivered to the specified address or arrived later than expected, even with express shipping. A few other people also felt that the tracking information was insufficient or that the product received differed from the image displayed online.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are thrilled with their... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is extremely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced quick processing, efficient... See more

Service

Users describe positive interactions with service, highlighting attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really ap... See more

Company replied

Rated 5 out of 5 stars

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... See more

Rated 5 out of 5 stars

Excellent customer service! Needed a Qeeboo rabbit chair for a hot weekend at very short notice. Courthouse replied quickly to my emails & helped advise on colour. The chair was delivered the next day... See more

Rated 5 out of 5 stars

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I abs... See more


Company details

  1. #300 of 401 best companies in Home Furniture Shop
  2. #27 of 27 best companies in Boutique
  3. #23 of 27 best companies in Curtain Shop
  4. #26 of 31 best companies in Rug Shop
  5. #23 of 28 best companies in Wallpaper Shop

Written by the company

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I have amended my previous review

I have deleted my previous review, for which I gave 1 star as the items hadn’t arrived. They have since been delivered and I have had a very full apology and explanation for the delay. The candles I bought are wonderful and I would fully recommend them. Although expensive, they smell divine and last for hours.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

If I could give more stars I would

If I could give more stars, I would. They deserve 5+ stars for their beautiful products that are hard to find, competitively priced, with superior customer service.
I purchased this large, beautiful, and heavy mirror; I was nervous about shipping overseas to the US. After some correspondence with Courthouse, who assured me my mirror will be securely packed, I waited patiently. When the mirror arrived, I was astonished and verkempt. The mirror is a stunning and beautiful work of art! Beyond that, they took immense care to painstakingly package the mirror so that it arrived in superior piece. It was wrapped and sealed and wrapped in hard shell, and wrapped some more.
I was thoroughly impressed with the entire purchasing process, from the ease of sale to the very kind and super fast response rate. Shipping was way less expensive than I expected.
Courthouse went above and beyond my expectations.
My deepest appreciation to you. Thank you so much.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Great custom service

The custom service is responsive and personal. Great communication.
Products are high quality and unique. I am happy purchasing from them.

27 November 2024
Rated 4 out of 5 stars

Not as pictured

Nice enough curtains, look stylish. Not great quality for the price, as quite thin and one twisted seam.
They look black and cream/ off white in the picture but are more like taupe and black.

27 November 2024
Rated 1 out of 5 stars

Incompetent.

I ordered an item of furniture on 07/09/24. Heard on 30/9 that the item had arrived damaged, and another one would have to be ordered. Fair enough - stuff happens.
Fast forward to 29/10. Item was delivered to me incomplete and totally unusable.
Contacted customer service (again) and was later advised that Kartell had dispatched the missing pieces on 04/11.
Over 11 weeks from the initial date and I still haven't received the full order. No offer of any compensation, and I'm constantly having to chase for answers.

Edit: 13/12 Still waiting for missing parts…

7 September 2024
Unprompted review
Courthouse Interiors logo

Reply from Courthouse Interiors

Dear Loli,

Thank you for sharing your feedback. We truly understand your frustration and would like to sincerely apologise for the experience you’ve had with us.

As mentioned, we don’t carry spare parts for this product in our store, and unfortunately, Kartell doesn’t keep spare parts in the UK either.

This has led to an unusually long resolution time for this specific issue, and we deeply regret the inconvenience this has caused.

The replacement part is on order, and as soon as it arrives at our Somerset store, we’ll dispatch it to you via next-day delivery. Additionally, we’ve introduced a new quality check with our packing team to ensure this issue doesn’t occur again in the future.

Once again, we’re very sorry for the inconvenience caused and appreciate your patience and understanding.

If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.

Warm regards,

The Courthouse Team X

Rated 5 out of 5 stars

A very helpful company

A very helpful company. I needed them to send my order at a specific time and they were really flexible. Very good at keeping me updated too.
My parcel was fragile and I must complement them on their protective packaging.
I would definitely buy from them again.

25 October 2024
Rated 5 out of 5 stars

What a great company you are

What a great company you are. I live on the opposite side of the world and the paper arrived perfectly packed, in a timely manner. Not only that, best price for the prodouct and best shipping cost. I am delighted!

26 September 2024
Rated 5 out of 5 stars

I have ordered fatboy floatz

I have ordered fatboy floatz. Although the goods were sent late it was not Courthouseinteriors fault. I got honest and rapid response from customers service and all in all I am pleased with the company.

30 August 2024
Rated 5 out of 5 stars

Swift delivery and care taken. Heartily recommend!

Excellent value, swift delivery, and because the items were fragile, great care had been taken to make sure both of them were securely wrapped and protected from bumps and potential breakage. So glad I came across this site as there are many beautiful and quirky items. Wish I lived nearer the shop (although that might be fatal for my bank balance!)

27 August 2024

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