Couture Moda Reviews 

Please dont order from this company. I ordered two dresses for a wedding. I can only describe receiving what looked like dish cloth material that was unharmed. I returned the products to China and paid for postage to receive the goods delivered back to me as address unobtainable. The company would not issue a refund and advised the address is viable. They offered 50% compensation and keep the goods. I offered to pay for delivery again to China and asked for address confirmation which they chose to ignore. They should be banned!

I ordered a pair of linen trousers, very slow in receiving them, and when eventually came, the product was awful. Very cheap nasty material, very disappointed.Not portrayed as shown. And now returns is totally unacceptable

I got a long champ dupe handbag and the delivery process wasn't very good and it only told me it had arrived 6 hours after it did the actual bag is really nice but I got the large and it wasn't as big as I expected which is a bit annoying. Id say the bag is a 4 out of 5 but the delivery services just really annoyed me!

After 4 days my item had not been dispatched and was going to be too late.. The website states that you can cancel for a refund if you tell them before dispatch notification. I spoke to customer services who said the order could not be stopped despite me reminding her of their T&C.
When it finally arrived it was enormous and really poor quality.
I then discovered that they will not refund discounted items ?why and anyhow returns would need to be sent to China costing 12.50. They offered a store credit to get something else.
Misleading on many levels and poor quality goods

Terrible quality clothes and you have to pay to return them all the way to China. When the items arrived they looked nothing like the website. Wish I had checked the company’s reviews before ordering

Expensive crap! False advertising, I bought linen and cotton tops and very cheap polyester arrived!! Tops that would cost 50p to make and I bought for £40+ thinking I was getting linen. What arrived was genuinely disgusting!! And I’ve yet to hear back from the company about a refund. Do NOT buy from this website l!!

Absolutely terrible quality. Paid £50 for a red jump suit. It was nothing like pictured, no structure, not worth £6 from Shein. Took weeks to arrive, no confirmation email and when you try to return, you have to front the cost of the shipment back to China with no promise that it will ever make it. Customer services are incredibly poor. This company works by making their “easy returns” impossible and therefore scamming people out of money with a poor product that no one would wear. I didn’t think to check the real reviews because of their fake reviews on their website and the price point. Avoid!

The support was fine but delivery took two weeks.
The main issue however is the extremely poor quality of the shirt I bought, which is poorly cut, made with very poor quality material which shrank and lost its colour on the first (hand)wash.
Avoid!

Avoid!

*****PLEASE DONT BUY FROM HERE*****

I wouldn’t even give this COTURE-MODA A 1. *

False advertising throughout

Acts as a UK site when it isn’t its CHINA
Has an 020 number
It’s come completely and utterly wrong nothing like what you are asking for

Returns states easy returns within 30 days RUBBISH they state due to delivering back to china will be a cost to you so to keep the item and they will give you 75% credit

So regardless they keep your money

If I could add a picture of what I ordered to what I received you would have nightmares

Arrived massively late

The dress I ordered by the way was for a day at the races and WOW IT CERTAINLY WAS NOT

Please don’t buy from this store the only thing that needs to happen is trading standards

Why didn’t I read the reviews before I ordered...

I waisted my £40 & even more annoying my 3 weeks waiting for my dress to arrive. The dress does not resemble one bit what is shown on the photo. I understand that it is a cheap dress but I didn't think it was going to be that bad. I thought the material was going to be cheap but at least the dress was going to have some kind of resemblance to the one in the photo. The sad thing is that I would have happily payed £200 for the dress showing on the photo & instead I ended up with landfill.

This company is very poor pretending to be English. Wish I’d read the reviews first. Ordered a dress fur a funeral didn’t arrive on time and would not have worn it. If is terrible quality and they now tell me returns are to China at my expense or. 75% credit note. . What a joke please do not waste your money . I’ve looked at the legal rights for internet sales and it includes a full refund with postage within 14days cooling off period .

If I could give this company less than one star I would. I am sending emails back and forth and they are taking time to respond which is now making it a short window to return the item. They offered me 2 options one was to return back to china though I thought it was a UK company for a refund and second option a 75% store credit. I wrote back stating option 1 to return guess what they wrote back saying I said
Option 2. These people are having a laugh!! Their dresses are of poor see through material and do not cater for the bigger woman why would I want a store credit. This company is highly suspicious and I
Would refrain from ordering. I have heard about these unscrupulous Chinese companies using an English platform to sell and when it comes to returns they don’t want to know and this company seems to fit the bill. I wish I had looked at all the negative reviews before I placed an order.

Package still hasn't arrived after over 2 weeks tracking has said out for delivery for 3 days with no tracking to a specific courier company.
I have now read all the reviews on this company and feel like the the money I have paid for this dress I will never see again. Surely something needs to done about this website. Still awaiting the item to see if it is such bad quality as everyone else is saying

WASTE OF MONEY !
My cheap, nasty dress arrived today, nothing like the one on the website.
No washing instructions or label or any way of knowing how to return.
They rely on customers wanting to return and avoid U.K. legislation .
I wish I had read the reviews before ordering .

Do not shop from this company! You think you’re getting a “high end” product / service because this brand has the word “couture” in it… I ordered the same dress in 2 different sizes (before I realised where the goods where coming from) they came and they where not the correct product and to be honest just looked like cheap fabric scraps… I got in touch for a refund and was told to return said items… which I was not willing to do as it was going to cost atleast £30 to send them back…. And then who knows if I would get a refund upon return (after looking at reviews from other dissatisfied customers) so i took the second option of a gift card (keep the scraps of fabric I had been sent) and receive a gift card for a % of the total amount…. I used the gift card on another product … giving them the benefit of doubt.., and what turned up today can only be described as cheap tatt. The cardigan I received has the quality and texture of an old fashioned dish cloth, the size is way way out and I am appalled that this company is charging such hefty prices for what is basically fabric scraps. Yes I usually check reviews first but in this instant I did not. £95 that I might as well have set light too, because the items that I have been left with are not fit for purpose on anyone’s part. Disappointed in myself as well as this rip off of a company… could buy better off of Temu for a fraction of the price. Awful company, awful products, avoid.

Why didn’t I read reviews first?
Sadly a Chinese company under the guise of being English.The delivery details where in Chinese and delivery took over 2weeks
The blouse(which wasn’t cheap)bore no resemblance to the photograph…apart from the colour!
The material was nasty and see through.It had no washing instruction label and no material composite.
It makes the recognised Chinese companies look value for money in comparison.
Please don’t be fooled by the web site!!!

***DO NOT BUY***
This is a scam company based in Hong Kong. Even if you get your goods they are poor quality and you are then trapped into their high returns costs and no refunds, they just offer vouchers. Avoid at all costs. I have also reported them to the Hong Kong Police Force where you can report them online under their e-crime reporting form. Lets hope they get closed down.
Update - fOLLOWING ANOTHER TWO WEEKS OF ME SENDING EMAILS ASKING FOR MY REFUND AND HAVING REPORTED THE COMPANY TO THE Hong Kong Police online they did pay back my refund in full.

Do not , I repeat do not buy from this place. It is a complete scam. They essentially resale things that are of SHEIN quality at a higher price and then refuse to refund you the item when you receive the item and realise how terrible the quality is

So after various chasing and writing reviews on this company and getting nowhere . This is the latest response I received after returning the goods and marking package etc as they told me and paying the crazy postage charge.

Hi Dave,

Thanks for following up. I’ve checked with customs, and unfortunately, they’ve informed us that in order to retrieve the returned item, the customs tax must be paid. As per our policy, we aren’t able to cover customs fees, so we’re unable to get the package back without this payment.

I understand this is frustrating, and I’m really sorry there’s nothing more we can do at this point.

Best regards,

Lily 🌻
Customer Support | Couture Moda

No mention of any of this when I ordered the good. This company is a complete scam . Please do not order from them . They should not be allowed to trade in there UK.

I picked the trainers as they were described as Orthopaedic and I have plantar fasciitis in my left foot. They took 3 weeks to arrive and the paint work on the trainers was awful. They looked cheap and nasty. The trainers felt no different to any other trainers and had no additional padding. I asked for a refund, showing pictures of the awful paint work, and they declined saying they would only give me store credit. Why would I want to get more trainers like that? After posting on here, they offered me a refund, but I had to return the trainers at my own cost. So I have updated my review to reflect their response. But this was nearly £20 with tracking! I returned the trainers on 30/08/25 and they are now stuck in customs in China (As of 30/09/25). I am still no closer to getting a refund and I am now another £20 out of pocket! Very disappointing!