Stay well away from this company
Stay well away from this company! I ordered 4way stretch carpet in beige but then realised that the photo was AI generated and when I say a real photo of the product it was a different colour beige so I e mailed to cancel the order literally 2 minutes after I ordered. They despatched the order and claimed that they dispatch before reading e mails and I should have phoned to cancel but I ordered at 9.30pm when no one would have answered the phone. They said they would refund me but I have to cover the postage costs and it had to be a tracked postal service. I e mailed back and said why should I be out of pocket for them not reading g their e mails and plus if they had correct images in their website I wouldn’t have made the mistake of ordering from them in the first place. The carpet finally arrived and it is brown not beige anyway and despite me sending them photos of the differences in colour they are claiming it is beige but screen images and batch numbers can make the colours change. Their refund policy says they will cover the cost of the postage if the product is faulty but they don’t seem to feel that the wrong colour (even though all these different colours come under ‘beige’) is not their fault. Ashley, the customer service person will not see this issue from my point of view - why should I be out of pocket for their false advertising (incorrect colour images) them despatching despite me contacting them to cancel the order before they despatched and then the actual carpet that arrived being a different colour to all the images they have on their website. Shocking customer service - I wish I’d read the other review on here first. Also, this is the only platform you can review them on - if they were proud of their service they’d allow customers to review them on all platforms