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coverbaloo Reviews 

103
•
TrustScore 4 out of 5

4.0

Insurance company
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See what reviewers are saying

Rated 5 out of 5 stars

Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!

Company replied

Rated 1 out of 5 stars

Ridiculous quote for home insurance. Wanted £656 per year for insuring £280k buildings and £20k contents. Other insurers, even on their hoguest level of cover, came in at £300, but most options at £16... See more

Company replied

Rated 5 out of 5 stars

I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... See more

Company replied

Rated 5 out of 5 stars

I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... See more

Company replied

Company details

  1. Insurance company
  2. Home Insurance Agency
  3. Legal Expenses Insurance Company
  4. Tenant's Insurance Agency

Information provided by various external sources

coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.

Contact info

4.0

Great

TrustScore 4 out of 5

103 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(103)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

Quick, easy in taking out policy

24 January 2023
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

Good first impression

Charlotte explained everything clearly and apologised for keeping me holding even though that was inevitable considering what I needed to know. As a new customer to this company I hope the policy and any further customer support is as strong as this initial customer service.

18 January 2023
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and I have passed your feedback on to Charlotte.

Thanks

Adam

Rated 5 out of 5 stars

Hassle free customer service

Unfortunately I had to cancel the policy I had just signed up with them,
Customer service made the process easy and smooth.
Would recommend based on this experience

1 December 2022
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Reply from coverbaloo

Sorry that you had to cancel your policy with us, but very glad to hear you found everything straightforward and we hope you keep us in mind for next time.

Thanks

Adam

Rated 5 out of 5 stars

Well deserve to have 5 stars

Well deserve to have 5 stars, very accessible and easy to use online.

22 November 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 1 out of 5 stars

Left me with no heating or hot water…

Left me with no heating or hot water for 3 days with young children who are now sick with flu. Also I have a condition that is worse in colder temperatures. Absolutely unacceptable. Promised a update and didnt even call me back. So now its day 3 with no hot water or heating.

11 November 2022
Unprompted review
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Reply from coverbaloo

Hi Emma

I'm really sorry to hear about your situation. We don't handle claims directly ourselves, but I've spoken with the claims handlers for your policy and they have advised that they sent an engineer to your property out of hours on the night of 11th November when you made the initial claim and found that they needed a part before they could fix your boiler. The part wasn't available any earlier and there was nothing they could do about this, but they had noted your circumstances with your health condition and your children so were already treating it as an urgent priority. I understand that they have arranged for an engineer to visit you tomorrow afternoon to fit the part which should fix the boiler.

Kind regards

Adam

Rated 5 out of 5 stars

Insurance application

Service on phone was excellent and documents arrived swiftly.

17 October 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

Easy and quick to get the quote

Easy and quick to get the quote. Competitive price. I hope they would help when I am in need.

14 October 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and found us competitive.

Thanks

Adam

Rated 5 out of 5 stars

Competitive and straight forward with only a few issues at the end

Like most insurance websites, you have lots of questions to answer. This is no different. However it was relatively straight forward. Price and cover was competitive. However I had issues registering an account so I could download my policy. This was corrected by calling the company direct which although this was a pain they were courteous and dealt with my issue straight away.

17 August 2022
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Reply from coverbaloo

Thanks for the great review – apologies that you had issues registering for an account initially, but I'm glad that the team were able to deal with this straight away for you.

Thanks

Adam

Rated 5 out of 5 stars

Very helpful and pleasant

Very helpful and pleasant, the process was done quickly and efficiently

25 July 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

All good

All good . Fast , efficient , helpful
(And that was just me )
Excellent service
John mott

25 July 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

Very easy to buy contents insurance

Very easy to buy contents insurance.
Price seemed competitive.

1 July 2022
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Reply from coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

Policy set up without much fuss or…

Policy set up without much fuss or trouble.
Impressed with the standard of service.

10 May 2022
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Reply from coverbaloo

Hi Hamid

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Rated 5 out of 5 stars

Coverbaloo's home insurance

'Coverbaloo's' home insurance proposal was easier to complete than most. After being completely unfazed by my circumstances, the details of the property to be insured and my requirements, Coverbaloo then quoted what I thought a very reasonable premium for very sensible cover.

1 May 2022
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Reply from coverbaloo

Hi John

Thanks for the great review – I’m really glad to hear you found everything easy to complete and competitively priced.

Thanks

Adam

Rated 4 out of 5 stars

Excellent service

10 March 2022
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Reply from coverbaloo

Hi Julius

Thanks for the great review - I'm really glad to hear you were happy with our service.

Stay safe

Adam

Rated 5 out of 5 stars

Emergency Cover Policy

The assistance I received by telephone, when deciding whether to take out a policy for emergency cover, was very helpful. I found the material clear and complete.

10 February 2022
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Reply from coverbaloo

Hi Kathy

Thanks for the great review – I’m really glad to hear you found everything clear and helpful.

Stay safe

Adam

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