Cover-More Travel Insurance Reviews 224

Poor customer service
I contacted this service today to buy travel insurance to Africa. The male worker with British accent (I did not get his name) was rude and dismissive when I asked questions. He was quick to tell me to get the quote but he couldn’t listen to what I was asking. He hung up the phone on me. Very unprofessional, am so disappointed not sure whether to call again or I seek another travel insurance

We are pleased at the outcome. It was not seamless and took a bit of time,however it was well resolved.

Initially the claim was not dealt with. After a month we made contact with CBA Covermore and were told we had not yet been assigned a claim assessor.
Once that was rectified the claim was dealt with quickly and the amount paid for the policy was reimbursed.

Attempting to claim for medical treatment on cruise. Cover more insisting i share medical history that is irrelevant to claim. A simple reimbursement is all that was required. Reported to Australian financial complaints authority. Never had issues with other travel insurers before.

I had some difficulty with the claims process, specifically in dealing with the assessor who failed to respond to questions, and argued that they had repeatedly tried to resolve the issues by telephone, despite my phone log showing ZERO CALLS from the company. Notwithstanding that, I was paid everything I claimed within an acceptable timescale. Had there been any serious attempt to contact me or respond to my emails, I am confident that my claim would have been settled very quickly. That is more than I can say for any of the other insurers i have used in the past ten years.

After a lengthy process, Cover-more has made my anxiety from a very torturous trip better-
They have covered what needed to be covered and I will be forever grateful.
This is my first ever claim on insurance and I am so grateful for it to be over.

I will continue to use Cover-More again and again

I had an accident while hiring a car and they covered the full amount with no hassle

Cover-More were incredibly supportive and thorough throughout my experience, particularly with their medical insurance support. When I needed assistance, the emergency line was so helpful and reassuring — I truly felt supported during what could have been a very stressful time.

The customer service team delivered exceptional service from start to finish, and I genuinely appreciate the care, professionalism, and attention they showed. I’m very grateful for their help and wouldn’t hesitate to recommend them and will continue to be a valued customer for future holidays

Do not use cover more. There are more reputable and easier options
They hide behind fine print, customer service is zero. My experience with cover more
Was during Covid , I had spent thousands of dollars over many many years buying policies from cover more. And when I retired and travelling more I would buy 12 month multiple travel insurance policies. Which I could have got cheaper from other companies
When Covid hit and they kept everyone’s money they were totally unreachable. Had to pay for more air fares and accommodation to get back to Sydney from Thailand. Cover more hid behind fine print and dumped me , I after many emails and waiting months for a reply was told no cover. I asked for refund on my one year policy because travel is not possible and cover more said no refund as well as not paying anything on my claim. They kept my policy money. Many companies helped people during COVID. Cover more went into hiding, never answered calls.
I traveled many times with no insurance since being stitched up by cover more but now actually use southern cross travel insurance.
Cover more also were charging a lot more than other companies.
Never again, they left a very bad taste.

I highly recommend Cover-More travel insurance to all my family and friends. 1) A great value policy. 2) Signing up is simple with clear information to help you decide which policy best suits your needs. 3) I needed to lodge a claim, and the response was very fast in resolving it with clear communication throughout the whole process. 4) Cover-More is the only travel insurer I would consider choosing.

Submitted claim no less than 4 times - and rang twice - i always had to follow up
1. reply - sorry didn't receive claim
2. Sorry do you have a claim number
3. still haven't received claim form
4. weeks and months passed again emailed then, "what's going on with my claim":
- the claim number you gave does not exist!!
5. Again emailed to consultant !!
The claim was because my father in law died and my partner couldn't catch the flights booked. Had to travel early than planned. What would have happened if I actually had something else go wrong!!!
I have dealt with Alliance before and had fantastic service and quick turn around times of my claim.
CoverMore recommended by a friend would not recommend on my experience.

Thought they might be better than the others, but dodgy from the start.

They form on their website breaks. I called up and spent 25 mins on hold, finally get through it rings then it just goes blank. What an absolute joke.

My wife contracted Covid while on a cruise. The claim process was simple and we received our compensation confirmation today less than a week after applying. Well done Cover-more, will definitely continue to use your insurance in the future.

We were away on holiday and had a sudden death (my partners father, my kids grandfather). We cancelled the rest of the trip, changed our flights and flew home.
Over the phone we were told we’d have up to $10,000 to claim minus excess, and a death certificate would need to be provided.
Since returning home Covermore have asked me to get a medical form completed outlining my father in law’s health history for the previous 12 months, to which his medical centre have said no they won’t disclose personal info. I have provided Covermore with the death certificate, which states “Sudden Cardiovascular Event” , and Covermore will not pay me the rest of my outstanding money until their form is completed.
I have to get my father in laws head of estate, to make an appointment with the GP, to then put in a formal request to access the medical records. The GP has no available appointments for weeks for anything non urgent.

While ending our trip due to a sudden death wasn’t enough, I’m now going through the stress of jumping through hoops to get my money that is outstanding, they have been so insensitive to the entire situation. Would definitely never use them again!

Every time I purchase insurance from cover-more when ever I fly. This was my first claim ever. The claim process was excilent.

We were tricked by a cold hearted Flight Centre person into paying for the most expensive travel insurance (and to travel to Perth) we have ever had Even far dearer than going to Europe for 2 months or to Hawaii a month ago. We =even paid MORE than Covermore's normal highest fee and yet my complaints to both companies bore NO interest.

I had recently been hospitalized during a cruise. When I eventually arrived home I started to apply for a claim for Medical Expenses / Cancelled flights and new flights etc. I had a few questions I needed answers before I began and rang the help line of Cover-more Insurance, the lass who answered was most helpful and assured me it was easy to claim. It took me a week to make my claim (which was easy) and I have just received a reply from Cover-more that my claim has been approved, all within 3 weeks. I am a senior and found it very easy to claim. Well done Cover-more Insurance.

Slow and completely useless! Submitted a straightforward claim 2 months ago, did not hear back for 3 weeks when they emailed to ask for things id already provided. I responded and another 2 weeks elapsed and they ask for things they could have requested the first time. 3 weeks later and no response, all emails have been ignored and when you call you get told they are too busy and will get to it when they get to it! They say they will respond within 10 business days but that is a lie. Surely there is a legal requirement to not leave your customers ghosted for MONTHS?? Next stop will be AFCA. These people are a complete scam.

The phone staff and online claims instructions were clear and useful. Once submitted the process was quick and responsive. Very clear written and verbal communication- many thanks team.

Before leaving for my vacation abroad, I purchased international travel insurance from CoverMore. During my trip, I became ill and was hospitalised for five days. Upon discharge, I paid all medical bills in full. After returning home, I completed all required claim forms, attached the supporting documentation, and submitted everything to CoverMore.
From that point on, the process became slow and stressful. I received no meaningful updates, and my phone calls provided no specific information. I repeatedly requested to speak with my case manager, Venessa, but I was consistently told she was unavailable.
As a result, I filed a formal complaint regarding the lack of communication and the misleading information I had been given—for example, being told that a medical team meeting would occur that day and that I would receive a decision the following day. After waiting several days without a response, I called again and was informed that no medical assessment had taken place because the documents had not been translated yet. I asked for the name of Venessa’s supervisor, but this request was refused as well.
Eventually, I was told that my claim fell below the applicable excess. However, my total claim was $3,614.00, with an excess of $500.00. Venessa had miscalculated the amount, and in fact the amount payable after the excess was $3,114.00. I filed another complaint regarding this error. A few days later, I received an email stating that the payment would be processed shortly.
Despite this, I never received an apology, nor did I receive any explanation or resolution regarding my initial complaint, which had previously been acknowledged on 20 October 2025.
This entire experience has been highly distressing. I am requesting a formal review of my case, an explanation for the handling of my claim and complaints, and confirmation of the steps CoverMore will take to prevent similar issues from occurring in the future.