Coving Direct Reviews 555

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Bought 2 lengths. Excellent finish indistinguishable from plaster. Was a little worried recommended sealant/adhesive wouldnt keep the coving in place ( I had no other way of securing it) but it held... See more

Rated 5 out of 5 stars

Just received my ceiling roses from Coving Direct today, and they are stunning! Way better than anything you can buy in the main DIY stores, and they arrived well packaged and in breakneck speed (just... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer care! They replied to my question within just two hours (at 10pm!) and David was extremely helpful throughout the whole process. I had checked the reviews before placing my or... See more

Rated 5 out of 5 stars

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good busi... See more

Company details

  1. Interior designer

Information provided by various external sources

We are a supplier of high quality design led interior mouldings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, David was keeping me updated on each step of progress with order and delivery.
Amazing quality product, best prices.
Very happy client :)
Thank you.
Inna

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service thats efficient

Seller contacted me advise if the size and to make sure I ordered the correct size. Great service! Thank you David. Product arrived as described and well packaged. It is a quality product and far superior to wickes or bandq coving.

5 September 2022
Rated 5 out of 5 stars

Its a pity there arn't more companies…

Its a pity there arnt more companies like this !
Exellent coms..delivered right on time..lovely product in perfect condition at a brilliant price Such a rarity these days.

25 September 2022
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Reply from Coving Direct

Thanks Liz, much appreciated!

Rated 5 out of 5 stars

Ordering was easy and straight…

Ordering was easy and straight forward,the only downside was the delivery which was to long because of the royal Mail strike but that's not the company's fault good product and really helpful on the phone

3 September 2022
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Reply from Coving Direct

Thanks Nick, yes it was tough going re deliveries during that time. All sorted now! It was nice speaking with you and thanks again for your patience.

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost
I still have not received my coving ordered a month ago and can not get hold of them via telephone or email

3 August 2022
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Reply from Coving Direct

Hello Robert, Thank you for taking my call and my apologies again for your experience with Coving Direct. As discussed, I had absolutely no idea that you were having delivery issues. I have no record of receiving any emails from you and as I’m a “one person operation” the phone number on the website is always diverted to my mobile. I also included my mobile number in the email I sent you with your tracking details.
The first time I became aware that there were problems was when I read your review. I phoned you straight away and I hope you agree I have remained in constant contact with you until everything was sorted.
With regards to the timeline of your delivery, you placed your order on July 18th. I dispatched it on the 19th and sent you your tracking details that evening. The first parcel arrived on the 29th (9 working days later) and the second parcel arrived on the 3rd August (12 working days later). This is still an unacceptable delay in my opinion but not a one month delay. Again, I hope you agree.
Once again my apologies for your experience. Proper customer service and prompt, direct communication is extremely important to me and I always endeavour to keep to those principles. Unfortunately, this time it was not the case.
Regards,
David.

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