1688/5000THREE DEAF COMPANIES
1688/5000
In September 2018, I bought a Cowon MP3 player at amazon.com (Order ID 111-1648818-9688242) from an external seller, JetAudio also named as COWON AMERICA, INC. and in turn a subsidiary of COWONGLOBAL.COM. The transaction was made in Spanish and the shipment was made to my address in Madrid, Spain.
In June of this year, the touch screen of the device stopped working and while I was still in the warranty period I contacted Amazon who suggested I go to JetAudio, which I did and from that moment on everything was problems. First they told me that, for Please, I addressed them in English, when until then and as I said, all my contacts with Amazon and JetAudio were made in Spanish. Then they repeatedly asked me to provide them with the ID and ASIN numbers that they should already know with my single name. Finally and to complete this nonsense, they inform me that I must provide a US address to send the player once it has been repaired (¡¡).
I get back in touch with chat with amazon to inform them of the above and the person who attends me not only does not solve my problem but also by reiterating that in the end it is amazon who should be responsible for the bad practices of its external sellers, cut the chat abruptly leaving me with the word in my mouth.
As a last resort I write a letter, dated July 10, to Cowon Systems, Inc. Korea, addressed to its president Mr. Park Namkyu, informing him of what happened without receiving a reply so far.
I have been a user of Cowon products for more than ten years but I will never be.
THREE DEAF COMPANIES