We ordered a few pieces from this lovely website. They contacted us within a couple of days to confirm exactly when we would recieve the items. The furniture arrived well packaged and was top quality.... See more
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I love Cowshed Interiors. I have more than a few beautiful items in my home that I purchased from this store that have enhanced my decor style. Everyone who visits me comments on them. In additi... See more
Company replied
I have bought many beautiful items from Cowshed Interiors…. for myself and others. The website is incredibly detailed and user friendly, its updated regularly with gorgeous new items for everyo... See more
Company replied
Extortionate delivery and return prices. Refused to refund. Because it’s cheaper for them to replace from their supplier than refund customer sale price. Poor. Avoid at all costs! I will never, ever p... See more
Company replied
Company details
Written by the company
We continue to expand our reach with some exciting new products from new suppliers, mainly in Europe and hope to continue to bring you a range that is slightly different to the offerings of Graham & Green, OKA and John Lewis. We continue to bring you what we believe are the best in coastal, country, industrial, shabby chic and products that hopefully give a little bit more than the norm. For most our homes are our sanctuary, the place where we can hopefully really enjoy, rest and relax - so whatever your preferred style of decoration, we think you'll find product to suit tranquil, thoughtful interiors or characterful and colourful direction, at Cowshed Interiors.
Contact info
Unit 1 Lower Barn Buildings, Haselor, B95 6GB, Alcester, United Kingdom
- 01789 488670
- matthew@cowshedinteriors.com
- cowshedinteriors.com
Cowshed Interiors, customer care could be better.
I recently bought a stone based lamp from Cowshed interiors UK , online company. I checked the lamp on arrival for damage and could not see any, so thought all was well. It was not until 14 days later when I was setting the lamp up, I discovered that the bulb fitting was broken. All the peices were still placed within the fitting cup, giving the appearance that it was complete. There was no other damage to the cup or the packaging, therefore I presumed the damage must of occurred before the lamp was dispatched.
I reported the damage as soon as it was discovered. However , I was told that it was outside the 14 days reporting period for delivery damage insurance and the implication was made that I must have damaged the item myself! After many e mails back and fro they did agree to replace the lamp, if I posted it back to them at additional cost to myself.
This was obviously very disappointing as they refused to accept any responsibility for sending out damaged goods. A replacement lamp has now been received , but I shall not be using this website again as I have lost faith in them being able to rectify any problems if or when they occur satisfactorily.
18 February 2017
Unprompted review
Reply from Cowshed Interiors
Cowshed Interiors has an incredible record of customer service which is borne out by the unsolicited, unrequested messages of thanks, great service and great product on the testimonial page of our website - 'What Our Customers Say'. These messages are all organic and natural.
We believe that the account Julie has recorded in her review is correct, apart from....
What Julie omits to mention is that in the time that she had the lamp delivered, unpacked it, checked it and saw that all was well, sometime later the lamp was transported in the back of a car across the country to another property for where it was intended.
It was after this journey that the damage was discovered.
It is obviously difficult when a customer openly accepts that there was nothing visibly wrong with the lamp when delivered but then discovers damage after a couple of weeks and movement on a journey in the back of a car, so in an effort to do something to assist, we felt that sending out a replacement at our cost and completely free of any further charge (subject to the return of the 'damaged' item) was a reasonable offer given the circumstances.
Cowshed Interiors
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