Cozy Home Solutions Ltd Reviews 

160
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The experience with Cozy Home Solutions has been top notch, from start to finish. The salesman was professional, knowledgeable and not pushy at all. He let us take our time getting to know the product... See more

Rated 5 out of 5 stars

Excellent service. Paul came to see me & everything was very quick & efficient. Benji phoned to make sure everything was OK. I am very pleased with the installation It is very neat. I would recommend... See more

Rated 5 out of 5 stars

The initial visit to quote was very informative, explained which types would and would not be suitable and why, checked existing floor insulation and confirmed that wouldn't need any additional cover... See more

Company replied

Rated 1 out of 5 stars

Very unprofessional always calling I wouldn't trust these people! Just look at the vitriolic reply! The only criminlas are these vultures!

Company replied

Company details

  1. Insulation contractor
  2. Insulation Materials Shop

Written by the company

Cozy Home Solutions are one of the UK's leading insulation companies and renewable energy companies! We are specialists in loft insulation, cavity wall insulation and conservatory roof insulation, Solar Photovoltiacs and battery storage. We have over 20 years’ experience in the renewable spaces! We offer various different solutions to aid you on your home improvement journey. Our focus is on providing you, the customer, with the best possible experience with your new home improvement. We have been accredited by the NIA, HICS, HIES, MCS, Trustmark, PAS2030 and Huntsman. We are TrustMark approved, it delivers consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices. We are a MCS accredited installer, this is a mark of quality. Using an MCS certified installer ensures that equipment meets good standards of performance and that installers are technically safe and competent. We offer a comprehensive range of services that means we can have the right solution to get your home Cozy


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(160)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customers

The 2workmen turned up on time &were very friendly & efficient They hoovered up afterwards &left everywhere tidy The old insulation was taken away as promised

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Removed & replaced roof insulation

From the moment the team turned up, they were very polite & kept us informed of what was being done, very clean & tidy, taking all the old insulation away. Very reliable turning up when they said they would.
Very pleased with the workmanship.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The company have very good workers

The company have very good workers. Could not find fault they cleared up any mess they made and hoovered up after themselves. Steve and team worked really well together and no fault with any of them.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

A smooth installation.

The installation was carried out efficiently, politely and tidily. The company have been helpful and have provided exactly what we wanted and it is working well.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Roof insulation

I had my roof insulation done by Cozy Home Solutions Ltd. The Surveyor was very polite, professional and very considerate and sociable. Thank you. The two men who put the roof insulation up were very polite, professional and clean. They kept me informed of everything that was happening. Thank you all for your help.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

House repainting

Cozy Homes Solutions organised the complete re-painting of our 1930's house, previously rendered in dark grey concrete pebble-dash rendering. The house is now a beautiful medium yellow colour, giving it a freshness and colour that the house never had before.

The project was completed very quickly and the workmen were very kind and anxious to please. A most successful investment for us.

19 February 2025
Unprompted review
Rated 4 out of 5 stars

Roof installation done well

A good company to work with, a seamless service from the surveyor to the installers finishing the job. Apart from two false starts on installation dates of which Cosy Homes had no control over, however they were a bit slow in communicating that another installation date needed to be booked. The installers did a very good and clean job on the day.

12 February 2025
Unprompted review
Rated 4 out of 5 stars

Loft insulation well fitted, good team.

The installation team arrived on time and worked well. They explained what they were going to do and the material they were using. They put a covering over our carpet to protect it and were very clean workers, they tidied up after the work was completed. They asked us to inspect the work after completion which was very well done. We have noticed that the upstairs area is warmer since the work was done.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

A fuss-free experience

The assessment visit was full, accurate and informative.
The actual installment was made quickly and efficiently, and arranged for a time and date that suited us much sooner than I would have anticipated. No mess!
Improvement in attic insulation notable already.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

A cautionary tale about my 81 year old aunt’s experience

My 81 year old aunt received a cold call from this company. A man came out to her home and she ended up signing a contract for Hygris loft insulation. Fortunately she realised what she had done and the contract was cancelled within 48 hours. The quote was extremely expensive compared to subsequent quotes from other reputable insulation companies. My elderly aunt has still not received her £1,000 deposit back, despite being told it was posted to her over a week ago first class. The deposit was paid by debit card, but Cosy Home Solutions insist the refund has to be made by cheque. I will be checking this with trading standards as well as pursuing through small claims court. If you have an elderly relative or it is just yourself, my advice is to proceed with caution and make sure they/you get other quotes.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Cozy Homes came and installed Hybris loft insulation in our roof during the summer. The installers worked hard and fast and we were pleased with the job. When it came to the winter, however, we noticed that there was a new draft coming from the loft. I called Darrell on December 23. In the first week of January, he and Rheanna came and personally checked on the problem and then the following week the draft was rectified at no extra cost. Very fast and straightforward and clear communication. Lovely and warm now.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company under any circumstances. I cancelled my order 2 months ago still waiting for the refund. This company do not speak to their customers, terrible customer service.

13 January 2025
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Good Afternoon Edward,

I hope you are well.

I am slightly upset to read this review, as you and myself have spoken on numerous occasions over the last few days and came to a conclusion the reason there was such delay is you had not contacted the Office on the number on your contract, which is how you would get through to me at accounts and you that you had been speaking to a member of staff whom is not in the accounts department, which unfortunately delayed the process, but once you and I had spoke this was rectified instantly and the cheque was sent, unfortunately the cheque took longer than it should off, which is out of our control and in the hands of royal mail once it leaves us. I called you once this was brought to our attention fairly late in the evening to apologies and said we would come up with a different solution, which we did and and bank transfer was sent to you the very next morning, which you have confirmed you had received.

Kindest,
Rheanna

Rated 4 out of 5 stars

New Patio Door.

All processes from making the deal to installation have gone well and on time. The two staff worked hard from the moment they arrived and completed the installation just be fore dusk. It appears that they have made a good job ,although it is only a matter of less that 2 hours since they left. I would be in a better position to comment in a few days time.

7 January 2025
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you for your comments Sir I’m sure you will be very happy with your decision

Rated 5 out of 5 stars

Great service from all the team the two…

Great service from all the team the two lads were very good from start to finish,cleaned up after finishing good job

3 December 2024
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Rated 4 out of 5 stars

Efficient installing of new doors and windows

The two Indian guys installed two windows and a new door. They worked very hard throughout course of day and did a good job cleaning up afterwards.

25 November 2024
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Rated 4 out of 5 stars

Efficient company

After an initial miscommunication about where or not I needed my lift re-insulated the guys did an excellent job. They came on time and got on with the job at hand. Worked quickly and organised and did a very efficient job. The rubbish left outside was collected within 2 hours. All round a great job done. I’d definitely recommend.

25 November 2024
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Rated 5 out of 5 stars

Windows

Very polite though out from sale to install would highly recommend

5 November 2024
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Rated 5 out of 5 stars

100% recommend

In a word EXCELLENT, the two fitters that laid it did a brilliant job in such a confined space that they had to go through to access the loft and lay the insulation. They did a really good job in removing all the old insulation, I also got a follow up call which I thought was an extremely good gesture in this day and age,

5 November 2024
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look