Cozyscity Reviews 45

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products, noting that items received, such as shirts and sweaters, were often made of cheap synthetic fabrics with poor-quality prints, rather than the advertised embroidered linen or knitted wool. Customers frequently reported that the actual products bore no resemblance to the images or descriptions on the website, with issues like incorrect sizing and shoddy workmanship. Some people were dissatisfied with the refund process, mentioning difficulties in obtaining a full refund and being offered only a partial amount or requiring them to return items at their own cost to an international location. Conversely, a few other people also felt that the website was easy to use and offered a great selection of unique and affordable clothing.

What people talk about most

Product

Customers consistently express disappointment with the products received. Many reviewers report that items... See more

Quality

Reviewers highlight significant disappointment with product quality. Customers report receiving cheap, thin,... See more

Website

Users describe ambiguous interactions with the website. While some customers found the website easy to... See more

Order

Consumers express regret and dissatisfaction with their orders. Many reviewers wished they had read online... See more

Refund

Customers had negative experiences with refunds. Many reviewers report that getting a refund is difficult,... See more

Based on these reviews

Rated 4 out of 5 stars

Once I have received Your product,I can then determine whether I will purchase more, judging on quality. And recommend to Family and Friends.

Rated 1 out of 5 stars

This company is a complete scam. The shirts they sell look nothig like the photos and what they represent. Instead of an embroidered cotton shirt, it is a blurry image printed on cheap synthetic fabri... See more

Rated 1 out of 5 stars

Advertised as embroidered linen - A SCAM. received printed synthetic - Order COZ00007235 (placed 27 Jul 2025, delivered 14 Aug 2025). The shirt was advertised as embroidered linen, but what arrived wa... See more

Rated 1 out of 5 stars

Liars. Bought three supposedly embroidered shirts only to receive three Printed useless shirts that look like Halloween customs. This store like any many others that show these beautiful embroidered... See more


2.5

Poor

TrustScore 2.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Scammers

If i could leave 0 stars i would They are scammers Ordered a jumper received one far to small was supposed to be large but would not have fit my 10 year old granddaughter Asked for a larger size Was promised a refund This has been going on now for over 2 months Read a review to contact bank which i have now done and got a full refund These ppl are SCAMMERS The jumper received was not wool but a very thin cotton AVOID These ppl like the PLAQUE

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The ordering experience was fine

The ordering experience was fine. The true experience will be measured by its processing and delivery of the product in a timely manner. . Then I will revisit the site to rate my experience and post.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Need products grouped

Great looking products.
My only problem is, I wish you would group things by what they and not just have random pages. It would be nice to see all sweaters together, all legging together. It would make shopping much easier and people would probably buy more since they wouldn't have to go through 23 pages to be sure they have what they want.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent sites

Fraudulent sites like Cozyscity.com have to be blocked to prevent others from falling victim. On the website are advertisements for non-existent products, misleading info, correspondence is very poor, no refund policy and no return address.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

I would not give it any stars if that…

I would not give it any stars if that was an option. The item isn't even close to what is advertised. It's suppose to be a wool sweater but what we got was a cheap thin zip hoodie. No wool at all and even the sizes are off. We ordered a 2x and my husband can't even zip it.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

How are company like this even allowed…

How are companies like this even allowed to do business in the U.S.!? These ppl are complete scammers and they sent me a product that’s nothing like the product they’re promoting. They’re promoting knitted sweaters but they’re sending ppl cheap sweaters with a picture of knitted yarn on it .. stay away from these ppl!! I feel like the U.S work with these ppl to scam U.S. citizens.. it’s sad.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. The gartment sent was printed fabric - not the knitted garment promised. Avoid at all costs

1 September 2025
Unprompted review
Rated 1 out of 5 stars

This is a blatant scam

This is a blatant scam. The product doesn’t resemble the pictures on the website at all. Getting a refund will not happen, your money has been taken and the scam is complete.
Do not even consider buying from them. They should be prosecuted for this but sadly it will not happen. A disgrace 😡
These shirts are advertised on other websites so same scammers catching more people.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM, DONT BUY ANYTHING FROM THEM…

This company charged my bank on Tuesday, 4days ago.My bank notified me of this pending transaction, which I reported to them that i didn't action it. I then spent 3full days requesting that this company Cancel whatever order was made & on Friday night, after multiple times emailing them to cancel this order, they've advised on Friday evening that they were sending the order... Now ive dealt with bad companies in the past & have been scammed alot, although for this company to continue to ignore my multiple requests to Cancel the order,was totally ignored, DONT BUY ANYTHING FROM COZYSCITY, ITS A SCAM

16 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look