I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
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See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical supply store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5k reviews
Asks customers to review
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Hasn’t replied to negative reviews
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CPAP Direct provided an excellent…
CPAP Direct provided an excellent experience. They not only price-matched a competitor but also offered an additional 5% discount. The communication was seamless and hassle-free, and delivery was quick. As a repeat customer, I've never been disappointed—they consistently deliver great service and value.
19 August 2025
Unprompted review
The company is honest and punctual.
20 October 2025
From order to delivery and updates in…
From order to delivery and updates in between, my order was delivered on time and as ordered.
20 October 2025
Never had a problem with any issue that…
Never had a problem with any issue that has come up, bought new headgear that didn't fit the other day (always take your mask in when u need a new one). called into the Morayfield store today ( Monday), Tania and Asha were there to sort it out.
4 November 2025
Unprompted review
Customer Service is great in particular…
Customer Service is great in particular Payal who has dealt with my particular issue.
This CS staff went to great lengths to ensure the product I was purchasing was exactly correct for me. Well done Payal
20 October 2025
Helpful
Very good company to deal with. Staff member on phone was very knowledgable and very helpful. Order was sent quickly.
25 November 2024
Full face masks
Very pleased with the purchase of two full face masks that I use with my CPAP machine and they help with my sleeping.
17 September 2025
Prompt service.
18 August 2025
Love how delivery is so so quick
18 July 2025
It would be better if your products…
It would be better if your products were cheaper specially for people over 60
21 July 2025
Great company for Cpap equipment
Have been buying from cpap direct for many years now.
Prices are great, genuine product delivered, delivered on time and great customer service.
I love the funny emails that come every now and then too.
17 June 2025
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