I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
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See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical supply store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The communication was fantastic
The communication was fantastic, as was delivery time..
11 February 2025
Extremely comfortable with the service…
Extremely comfortable with the service it was given to me by the representative cost was reasonable delivery was excellent compared to rez met their self or other representatives of them which would encourage you never to buy their equipment with the service they offer however cpap direct was a total different and a pleasure to work with.
11 February 2025
Everything I ordered arrived in i…
Everything I ordered arrived in i packaged on-time according to the terms of trading, Package also in good condition and everything works. Thank you, i today’s terms that excellent
10 February 2025
Excellent work by the CPAP direct staff…
Excellent work by the CPAP direct staff getting me the accessory I needed.
10 February 2025
My needs are of utmost importance
My needs are of utmost importance. Efficient and quick
3 February 2025
Customer service was friendly
Customer service was friendly, advice was helpful, and the price was adjusted to be competitive, which was very good for us.
6 February 2025
Order response & processing was fast
Order response & processing was fast, arrived well packed! Happy with the product & cost.
6 February 2025
I ordered online but when my order…
I ordered online but when my order arrived you didn't give me a receipt which I could use to claim for reimbursement from NDIS. You need to supply a receipt with your ABN number.
6 February 2025
Great Prices, Service and Advice
Always the best prices, fastest service and delivery and great range, whether on line or in store (Chermside Qld).
3 February 2025
CPAP is an excellent company to deal…
CPAP is an excellent company to deal with and usually have no problems very fast delivery and good products. Unfortunately this time my order was sent to me wrong and they had to resend another mask cushion to me in another delivery apart from that very happy with their service.
31 January 2025
Reply from CPAP Direct
Hi Robert,
Thanks for your feedback! We’re glad to hear you usually have a great experience with us. Sorry for the mix-up with your order, but we’re glad we could resolve it quickly. Looking forward to serving you again!
Reply from CPAP Direct
Thanks for the great review, Megan! We’re glad you’re happy with our products and competitive prices.
The friendly staff at the Ballarat…
The friendly staff at the Ballarat store, they were welcoming & nothing seemed too much trouble. I felt content & satisfied when I left the store with my purchase for a peaceful nights sleep.
23 January 2025
Reply from CPAP Direct
We’re thrilled to hear you had such a great experience at our Ballarat store! Thanks for sharing, Kim!
Reply from CPAP Direct
Thanks for your feedback, Lawrie!
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