I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical supply store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CPAP Direct
Thanks, Allan! Prompt delivery is what we strive for, and we're thrilled to meet your expectations.
Delivery received within a few days
3 January 2025
Reply from CPAP Direct
Thank you, Lorraine! We're pleased to hear your delivery arrived swiftly—your satisfaction means a lot to us.
Package was received intact in just a…
Package was received intact in just a few days and on time as promised.
2 January 2025
Reply from CPAP Direct
Thanks so much, Pamela! We're glad your package arrived on time and in perfect condition. Your feedback is greatly appreciated!
Quick delivery over a weekend
It was a quick delivery! Ordered on a Friday, arrived Monday. My worn-out mask was barely lasting the night before springing a leak, so quick delivery was welcome.
2 January 2025
Reply from CPAP Direct
Thank you for sharing your experience, William! We're delighted our speedy weekend delivery could help just in time to replace your mask. If there’s anything else you need, we’re here for you.
Having paid nearly $300 for the same…
Having paid nearly $300 for the same mask was definity
a win.
But then the communication and quick postage, and also answered one of my questions by email quickly.
Have already recommended this site
2 January 2025
Reply from CPAP Direct
We’re thrilled to hear you found a win with our pricing and quick service! It’s also fantastic to know our team could promptly answer your questions. Thank you for recommending us—your support means the world. Let us know if we can help further, John!
Easy online order
Online ordering was easy, the price was right with fast delivery. All the information I needed was available to make my purchase.
2 January 2025
Ordering was extremely easy and very…
Ordering was extremely easy and very fast delivery
2 January 2025
Reply from CPAP Direct
Thank you for your kind words, Brian! Making ordering easy and ensuring fast delivery are priorities for us, so we’re glad to hear we hit the mark.
Prompt delivery of CPAP 🙏🙏🙏
It was so easy to navigate the online website, which made ordering a breeze. The product arrived promptl. Appreciated the good service!
3 January 2025
Reply from CPAP Direct
That's fantastic, Karen! We are so glad to hear you received such great service. We look forward to helping you again.
My first Cpap machine and it’s so easy to use.
My Cpap machine arrived in a timely manner and I was kept up to date with the status of my delivery.
Love my device, it has greatly improved the quality of my sleep and it only took 3 nights to get used to it.
31 December 2024
Reply from CPAP Direct
Thank you, Anthony! We're thrilled your CPAP machine has improved your sleep. Let us know if you need any assistance!
Package arrived promptly and items were…
Package arrived promptly and items were exactly as ordered. Excellent experience.
31 December 2024
Reply from CPAP Direct
Thank you, Margaret! We're glad you had an excellent experience. Enjoy your new items!
Reply from CPAP Direct
Thanks for sharing, Peter!
Reply from CPAP Direct
Glad to hear it, Pat. Thanks for sharing.
Reply from CPAP Direct
Thanks, Rob! Quick and free delivery is what we strive for.
Excellent company, great service.
The price is always lowest for genuine product, great quality.
Excellent communication from the moment I ordered.
Fast shipping and delivery. I have ordered from this company several times, they never let me down. Well done CPAP Direct.
30 December 2024
Reply from CPAP Direct
Thank you for the kind words, Sharyn! Your loyalty means the world to us. Please let us know if you need anything. We are happy to help.
Great after sales service
Great after sales service, when I had a problem of my own making.
30 December 2024
Reply from CPAP Direct
Hi Steven, thank you for your kind words! We’re so glad we could assist you and resolve the issue. If you ever need help again, feel free to reach out!
Reply from CPAP Direct
Thanks for the review, John!
Reply from CPAP Direct
Thank you, Rachel! We’re pleased the ordering process was fast and easy for you.
Ordered in the Christmas break and my…
Ordered in the Christmas break and my order arrived by New Year. I was very pleased. Great service.
30 December 2024
Reply from CPAP Direct
Thank you for the wonderful review! We’re so pleased to hear your order arrived promptly, even during the holiday season. Your satisfaction means a lot to us, and we’re here whenever you need us!
Great online form
This is my second purchase from CPAP Direct and each time they offered the best prices and prompt delivery. I’ll be checking their site for future purchases.
30 December 2024
Reply from CPAP Direct
Thank you for being a loyal customer, John! We’re delighted to know you’ve had great experiences with our prices and delivery. We look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.