Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
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(4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirec... See more
I've been researching the different CPAP cleaners available. It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate pro... See more
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be he... See more
Company replied
Company details
Information provided by various external sources
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- 800-497-4904
- sales@cpapdirect.com
- cpapdirect.com
4.8
Excellent
1k reviews
No history of asking for reviews
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Fast service, perfect fit!
I ordered a So Clean machine and checked to see what I needed to connect it to my respironics dreamstation. I needed an adapter for my dreamstation and a filter for my So Clean machine, so I ordered them while waiting on my So Clean machine to arrive. I received them within a few days and my So Clean machine a couple days afterward. After getting my So Clean machine, I was so thankful that it also came with an adapter for my dreamstation and a filter!!
25 April 2021
Cpap direct made the process of…
Cpap direct made the process of ordering very easy and my item arrived in a very timely fashion. Would definitely recommend them for cpap supplies. Thank you.
25 April 2021
The purchase was very easy to make
The purchase was very easy to make. CPAPDIRECT helped me really quickly with some doubts i had. Highly recommended experience.
25 April 2021
Excellent service
Excellent service. Easy to order and quick delivery of the merchandise.
22 April 2021
Replacement power cord for my C-Pap Unit
Ordered a power cord for my C-Pap unit which the cat chewed. The unit was reasonably priced and arrived in a timely fashion.
21 April 2021
very easy to order and fast delivery
18 April 2021
Prompt shipping and availability was…
Prompt shipping and availability was much appreciated
18 April 2021
Item was in stock and ordering was…
Item was in stock and ordering was quick and easy. Package arrived on time and was packaged in a way to preserve the product. I highly recommend this business as they will assist you in choosing the right products for your system.
17 April 2021
Always quick and great job.
16 April 2021
Do not trust this company
Do not trust this company. I placed one order for my husband, got one email receipt and then at delivery time - a second, identical email order showed up. I called to say I only placed one order and the gal told me I placed two because she could see it on her computer. (I repeat, I only placed one order.) I told her this and she just wanted to argue. She told me I could refuse the package that was being delivered by UPS. When I asked her how I would know when they would arrive she told me "you just need to open your curtains and sit down and wait for them". If you go on their website, it says they charge you $17 if you refuse the package. Pretty good profit for them if you don't place the order and then when you refuse it, they collect $17 of the amount they charged to your credit card. I do not trust this company and they have super bad customer service. Will not be ordering from them ever again.
16 April 2021
Reply from CPAPdirect.com
Hi Polly - I am very sorry for the experience you had.
I did take a look at your account and I do see two orders placed just minutes apart. We have agents that are assigned to clear orders based on timestamp and order numbers. This is perhaps why we did not detect your duplicate order.
I have reached out to you to try and resolve this matter. I do hope you take us up on the offer we have made.
My order was easy and came quickly.
12 April 2021
They were excellent with their help
They were excellent with their help — even calling to assist me! I was confused with what I needed and they were very patient and helpful.
12 April 2021
Excellent experience with CPAPdirect
Excellent experience with CPAPdirect! The person I spoke with was very knowledgeable and helpful, the products were ordered and came with a couple of days. Excellent service!
11 April 2021
I needed to upgrade my cpap equipment…
I needed to upgrade my cpap equipment and they did it for a good price and shipping was extremely quick.
9 April 2021
SoClean 2
No issues at all with our SoClean 2. Ordering, delivery, and set up was very smooth. User Manual very helpful. Was skeptical to cut the hose leading into the machine, but finally figured it out. Highly recommend CPAP Direct.
8 April 2021
They did all thinks great to get my…
They did all thinks great to get my order to us in a time and a great price. Thanks
8 April 2021
Everything was great
Everything was great. From the placing of my order to customer service to receiving my order and getting what i actually ordered. Im truly happy
4 April 2021
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