Excellent customer service, the website was easy to use. CPAP attachments have very good pricing and excellent pricing for bundles. My Orders arrived fast and in excellent condition with timely update... See more
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Daniel provided good old fashioned customer service and cared about the outcome for me
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I received what i ordered and a quality product. Shipping was a bit longer than i expected but not totally unreasonable. Ordering online was easy . I will shop with them again
Company replied
Delivery of item ordered to my home within 8 days during the Christmas period.
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Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
303 Heaths Road, 3030, Werribee, VIC, Australia
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4.3
Excellent
23 reviews
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Reply from CPAP Victoria - Werribee
Hello,
Thank you so much for your 4-star review! We’re delighted to hear everything was delivered quickly. We truly appreciate your support and look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear you found everything quick and easy to locate and order, that’s exactly the experience we aim to provide 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
My recent order placed on 20 January
My recent order placed on 20 January. At the time of purchase, your website stated that the item would be available for next‑day pickup from the 3030 store. Based on that information, I went ahead with the order.
The following day, I received a call advising that there was a delay with no ETA provided, and I was not given the option to cancel. I ultimately wasn’t able to pick up the order until 29 January — nine days after the promised date.
I want to highlight that I chose to purchase from you despite competitors offering a lower price, because I wanted the convenience of next‑day pickup and to support a local business. Unfortunately, the experience did not reflect the expectations set at the time of purchase.
29 January 2026
Reply from CPAP Victoria - Werribee
Hi there,
Thank you for taking the time to share your experience, I’m genuinely sorry for the frustration and inconvenience this caused you.
You’re absolutely right to feel disappointed. The information shown at the time of purchase set a clear expectation for next-day pickup, and we fell short of delivering on that promise. I sincerely apologise for the delay, the lack of a clear ETA, and for not offering you the option to cancel when the issue arose. That’s not the level of transparency or service we aim to provide.
We truly appreciate that you chose to support us over a lower-priced competitor, and it’s disappointing to hear that this trust wasn’t met with the smooth, convenient experience you expected. Your feedback is taken very seriously and has been shared with our team so we can improve our stock visibility and communication moving forward.
Thank you again for raising this, we’re sorry we let you down, and we appreciate the opportunity to learn from your experience.
Warm regards,
The CPAP Victoria Team
excellent to deal with set up Resmed 11…
excellent to deal with set up Resmed 11 with no issues
15 January 2026
Reply from CPAP Victoria - Werribee
Hi,
Thank you so much for your lovely feedback! 😊
We’re really glad to hear you found us excellent to deal with and that your ResMed AirSense 11 was set up smoothly with no issues. That’s exactly what we aim for!
If you ever need any help or have questions down the track, please don’t hesitate to reach out. We truly appreciate your support and hope you continue to have a great experience with your therapy.
Kind Regards,
The CPAP Victoria Team
The staff were able to recommend new mask…
The staff were able to recommend the Cpap mask to suit me
14 January 2026
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our Werribee team could help recommend a CPAP mask that suits you. Your kind feedback means a lot to us, and we truly appreciate your support! 😊
Kind regards,
The CPAP Victoria Team
Quality service with prompt delivery.
Delivery of item ordered to my home within 8 days during the Christmas period.
23 December 2025
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear you were happy with the quality of our service and that your order arrived promptly, especially during the busy Christmas period. Your kind feedback truly means a lot to our team.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. Wishing you all the best!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria - Werribee
Hi,
Thank you so much for your 5-star review! 😊
We’re thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
Thanks again for choosing CPAP Victoria, we truly appreciate your support and are always here if you need anything. 🌟
Warm regards,
The CPAP Victoria Team
Excellent service and a great price
Excellent service and a great price. Well packaged as well, and shipping information too! All in all, a very satisfying experience.
2 December 2025
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a satisfying experience with our service, pricing, packaging, and shipping information. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Daniel was very professional
Daniel was very professional, patient and understanding in explaining how the CPAP machine works.
25 November 2025
Reply from CPAP Victoria - Werribee
Hello,
Thank you so much for your kind review! We’re thrilled to hear that Daniel provided such professional, patient, and understanding support in explaining how your CPAP machine works. It’s wonderful to know that your experience at our Werribee clinic was positive.
We truly appreciate you choosing CPAP Victoria and your support means a lot to us!
Kind regards,
The CPAP Victoria Team
The service I received was outstanding.
9 October 2025
Reply from CPAP Victoria - Werribee
Hi,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you found our service outstanding. Your support means a lot to us, we truly appreciate it!
Kind regards,
The CPAP Victoria Team
The online ordering was very efficient
The online ordering was very efficient. The notification to my order was quick and easy.
1 October 2025
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear that you found our online ordering efficient and that the notifications made the process easy. Your support means a lot to us, we truly appreciate it!
Kind regards,
The CPAP Victoria Team
CPAP Mask
I received what i ordered and a quality product. Shipping was a bit longer than i expected but not totally unreasonable. Ordering online was easy .
I will shop with them again
23 May 2025
Reply from CPAP Victoria - Werribee
Hello,
Thank you so much for your thoughtful feedback! We’re really glad to hear you’re happy with the quality of your mask and that the online ordering process was smooth for you. We truly appreciate your patience with the shipping time and will continue working hard to make deliveries as prompt as possible.
It’s wonderful to know you’ll shop with us again, we look forward to assisting you in the future!
Warm regards,
The CPAP Victoria Team
Excellent customer service
Excellent customer service, the website was easy to use. CPAP attachments have very good pricing and excellent pricing for bundles. My Orders arrived fast and in excellent condition with timely updates on the journey to me. Thank you for obtaining these CPAP attachments so easy.
14 August 2025
Reply from CPAP Victoria - Werribee
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear you found our website easy to use, our pricing competitive, and that your order arrived quickly and in excellent condition. It’s great to know that the timely updates and bundle options helped make the process smooth and convenient for you. We’re so grateful for your support and kind words.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your wonderful review! We’re so pleased to hear you received great service and found the explanations clear and helpful.
Your support means a lot to us, and we’re always here to assist whenever you need.
Warm regards,
Ruby
Good old fashioned customer service
Daniel provided good old fashioned customer service and cared about the outcome for me
1 July 2025
Reply from CPAP Victoria - Werribee
Hi there,
Thank you so much for your lovely review! I’m glad to hear Daniel provided you with such thoughtful, old-fashioned customer service. We truly care about getting the best outcome for every customer. Your kind words mean a lot to us! 😊
Warm regards,
Ruby
Reply from CPAP Victoria - Werribee
Hello,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with our quick service and the product.
Your feedback means a lot to us, and we're always here to assist you in the future.
Warm regards,
Ruby
Reply from CPAP Victoria - Werribee
Hi,
Thank you so much for your kind review! We’re so glad to hear you had a great experience with our service. Your feedback truly means a lot to us, and we’re always here to help if you need anything else! 😊
Warm regards,
Ruby
We put the order in & it was on its…
We put the order in & it was on its way. Haven’t received it yet
20 March 2025
Reply from CPAP Victoria - Werribee
Hi,
Thank you so much for your review! We’re glad to hear that your order is on its way. If there are any issues or if it hasn’t arrived yet, please don’t hesitate to email us at info@cpapvictoria.com.au. We’ll be more than happy to assist you and ensure everything is sorted.
Thanks again for your feedback, and we’re here to help if you need anything else! 😊
Warm regards,
Ruby
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