Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
Company replied
Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.
Company replied
Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more
Company replied
Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always patient and great.
Always patient and great, everyone took the time to answer any questions I had. It really helped the process getting a cpap machine.
28 November 2025
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our team was patient and took the time to answer all your questions, making the process of getting a CPAP machine easier is exactly what we aim for. 😊
We truly appreciate your kind words and support, and we look forward to helping you anytime you need us!
Best regards,
The CPAP Victoria Team
Improved health.
Very good price, arrived a lot sooner than expected. Have only been using CPAP machine for a short while, but already noticing vast improvement in my health.
2 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your CPAP machine arrived quickly and at a great price, we are so happy to hear that you’re already noticing improvements in your health! That’s exactly why we love what we do. 😊
Thank you again for your kind feedback and support, and we look forward to continuing to assist you on your sleep journey!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your amazing 5-star review! 🌟
We’re so happy to hear that your online purchase went smoothly, and that you were pleased with our prompt responses and fast delivery. It’s wonderful to know everything was spot on! 😊
We truly appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The CPAP Victoria Team
Quick delivery thank yiu
3 March 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your lovely 4-star review! 🌟
We’re so glad to hear your delivery was quick, that’s exactly what we aim for! 😊
We truly appreciate your support, and thank you again for your kind feedback.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your kind review! 🌟
We’re really glad to hear you found our staff friendly, that means a lot to us 😊
We also appreciate your feedback regarding pricing. We always aim to be as competitive as possible while providing quality products and support, and your comments will definitely be taken on board.
Thank you again for your support, and we hope to assist you again in the future!
Warm regards,
The CPAP Victoria Team
Will get my custom again
Easy and efficient to order via website and products delivered fast and at reasonable prices. Have a good range of CPAP products & accessories and most brands are catered for.
24 February 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you had a positive experience shopping with CPAP Victoria, it’s great to know you found the website easy to use, the delivery fast, and the pricing reasonable. We’re also glad our range of CPAP products and accessories met your needs 😊
We truly appreciate your support and look forward to helping you again next time!
Best regards,
The CPAP Victoria Team
It was the usual seamless experience
It was the usual seamless experience. Price was good, ordering was easy, stuff turned up as advised.
26 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so happy to hear you had another seamless experience with CPAP Victoria, from great pricing and easy ordering to receiving your items as expected. That’s exactly the experience we strive to provide! 😊
We truly appreciate your continued support and kind feedback. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear you had a great experience with CPAP Victoria, your kind words truly mean a lot to our team. 😊
We really appreciate your support and look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Fast shipping.
23 February 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear you were happy with the fast shipping from CPAP Victoria, that’s something we always strive to provide for our customers. 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Best place to buy anything CPAP
My order had to be split and I was kept informed by Ruby about the availability and delivery time of both parts.
CPAP Victoria will be my go to for all things CPAP related and I will recommend them to anyone looking for anything CPAP.
25 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your amazing 5-star review! 🌟
We’re truly honoured to be your go-to place for all things CPAP. It’s wonderful to hear that you were kept informed about your split order and delivery timelines, clear communication is something we always strive for at CPAP Victoria.
Your recommendation means so much to us, and we really appreciate your kind words and support. Thank you again, and we look forward to helping you anytime you need us! 😊
Best regards,
The CPAP Victoria Team
service was excellent
25 February 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear you found our service excellent, that truly means a lot to our team. 😊
We really appreciate your kind feedback and support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Quick and easy purchase! Very professional!
Very easy to navigate your website and order! Extremely quick delivery! An easy and very professional experience!!
24 February 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 😊
We’re thrilled to hear you found our website easy to navigate and that ordering was simple and smooth. It’s also great to know you were happy with the extremely quick delivery and professional service, that’s exactly the experience we aim to provide! 🌟
We truly appreciate your kind words and your support, and we look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Fast Delivery
24 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear you were happy with the fast delivery, that’s something we always strive to provide. 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Great service and got my items quickly
Great service and got my items quickly. Very happy.
24 February 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 😊
We’re so pleased to hear that you were happy with our service and that your items arrived quickly. It means a lot to us to know you had a positive experience.
Thank you again for your kind feedback and support, we truly appreciate it! 🌟
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
We’ve looked into your order and can see via the tracking information that it has been marked as delivered. We’ve sent you an email with the full details, including the delivery information, so we can work together to resolve this as quickly as possible.
Could you please check your inbox (and junk folder, just in case) and respond when you have a moment? We’re very keen to get this sorted for you.
Kind regards,
CPAP Victoria Online
Response time was excellent
Response time was excellent
Delivery time was Very Good
23 February 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear that you were happy with both our response time and delivery speed. Providing prompt service and getting orders to our customers as quickly as possible is something we always strive for.
We truly appreciate you taking the time to share your experience and for your kind support! 🌟
Best regards,
The CPAP Victoria Team
Friendly help with queries.
Friendly help with queries.
Useful, helpful information provided to my queries.
Quick response to my questions.
Didn't use technical language in your answers made it easier to understand.
13 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 😊
We’re really glad to hear that you found our team friendly and helpful when answering your questions. It’s great to know that the information provided was clear and easy to understand, we always aim to keep things simple and supportive so our customers feel confident and comfortable.
We truly appreciate you taking the time to share your experience, and thank you again for your kind feedback and support! 🌟
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so pleased to hear that you were happy with the fast delivery and our communication. Providing a smooth and helpful experience for our customers is always our goal.
We really appreciate you taking the time to share your feedback and for choosing us. Thank you again for your support! 😊
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that your experience was quick and fast, that’s exactly what we aim for. We really appreciate you taking the time to share your feedback.
Thanks again for your support, and we look forward to helping you again in the future! 😊
Best regards,
The CPAP Victoria Team
H.R.H
I had an issue with my order and they addressed it promptly and courteously which, sadly, makes them quite a standout these days.
16 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review 🌟
We’re really grateful you took the time to share your experience. We’re so pleased to hear your issue was addressed promptly and courteously. That’s exactly the level of care we always aim to provide. 😊
Your kind words truly mean a lot to our team. Thank you again for your support, we’re always here if you ever need anything.
Best regards,
The CPAP Victoria Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.