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CPPDiesel Reviews 350

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TrustScore 1 out of 5

1.2

Auto parts shop
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Rated 1 out of 5 stars

absolutely horrid customer service. it is now late March and I still have not received my parts I ordered last year in July. I have reached out to them multiple times during this process via email bec... See more

Rated 1 out of 5 stars

They took (sorry, they stole $1515) from me. I have been waiting on my refund for 3 months now. Can't talk to anyone as it is email only. How they have screwed so many people over and are still operat... See more

Rated 1 out of 5 stars

Having spoke with the girls and Jamie the owner of CPP I can assure you they are lying, cheating, stealing people. They took my money, shipped my product somewhere else other than my address and now i... See more

Rated 1 out of 5 stars

The absolute worst customer experience I've ever encountered. Early 2016 I ordered a "performance built" transmission and then shortly ordered additional parts for transfer case rebuild. Truck sat f... See more

Company details

  1. Auto parts shop
  2. Car accessories shop
  3. Car service
  4. Truck parts supplier

Contact info

1.2

Bad

TrustScore 1 out of 5

350 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Good folks

Easy to talk to. Will answer all your questions politely and gives good opinions with out pushing you to buy parts.

18 October 2017
Unprompted review
Rated 1 out of 5 stars

Haven't received my product yet but …

Haven't received my product yet but initial experience is not good. Shipping pricing is absolutely outrageous compared to competitors. Paid $37 for a very small part, cost over $16 for the cheapest shipping option. Also, a full 24 hours later the part has not been put in the mail...

18 October 2017
Unprompted review
Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. I called to ask a couple questions and to place a order, the guys I talked to answered all my questions and placed my order very efficiently.

16 October 2017
Unprompted review
Rated 5 out of 5 stars

I have had nothing but an awesome …

I have had nothing but an awesome experience with CPP, and the employees. I recommend CPP whenever I get a chance to my friends and fellow diesel enthusiasts. I will use these guys from now on. Great customer service, great parts, all at a great price.

13 October 2017
Unprompted review
Rated 5 out of 5 stars

Complete professionals

Complete professionals. Customer service was superb when there were issues with my numerous orders. At one point, got a call from the owner to talk about injector options. CPP has made me a customer for life.

11 October 2017
Unprompted review
Rated 1 out of 5 stars

You sold me the wrong part now refuse refund

You sold me the wrong part, told me to send it back for a credit, then declined my credit because it was a Cummins part! Seriously?! You're crooks!!!

Your reply to my initial review stated a cursed and called you crooks. How untrue. At that time I had no idea you weren't going to take the part back. I'll eat the part you sold me, but buyers beware.....they don't stand behind their products and the phone tech support is inferior.

9 October 2017
Unprompted review
CPPDiesel logo

Reply from CPPDiesel

Kevin,

You ordered the part, then returned the part knowing it was non-returnable. When the part arrived at CPP, we explained that the part could not be returned and you started cursing at our sales associate. We went out of our way to calm you down but you continued to yell. Calling us Crooks because we will not take back a non-returnable part is not fair. We have it listed clearly on our site that Cummins parts are non-returnable. Unfortunately this applies to all Cummins orders per manufacturer, not CPP!.

Thanks

Rated 1 out of 5 stars

Ordered cylinder head for my 6.7l …

Ordered cylinder head for my 6.7l cummins and they didn't give the freight company my phone number to contact me. So I drove 50 miles to pick it up. Then put it on and is leaking around the freeze plugs on the exhaust side. Plus there was a couple of freeze plugs missing I had to go buy some and put in it. What a joke. DO NOT BUY FROM CCP DIESEL.

9 October 2017
Unprompted review
CPPDiesel logo

Reply from CPPDiesel

Joseph,

I'm sorry for the issues with your cylinder head. I wish there was a good answer, but since you purchased a aftermarket head, we must follow manufacturer policy. As I explained to you, the cylinder head needs to be sent back and we will gladly send you a replacement head. As far as the phone number, I have looked at the original order email that we sent our supplier and your phone number was on the invoice as well as our number here. I apologize that they did not reach you.

Thanks,
CPP

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