CPS Homes Reviews 

1,345
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly during house viewings and property searches. Many people genuinely appreciate the extremely smooth, transparent, and efficient process when dealing with ongoing rentals, student housing, and contract renewals. However, some reviewers were not happy with the communication, mentioning delayed email replies or a complete lack of response to their urgent inquiries. Other consumers felt that certain maintenance issues and administrative problems were handled poorly, leaving them deeply frustrated with the customer support received throughout the duration of their tenancy.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with reliable property... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found the team friendly,... See more

User experience

Clients share positive opinions on user experience, highlighting how reviewers found the process very easy... See more

Response time

Consumers find response time to be ambiguous, as some reviewers praise the prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am with CPS in third year now, dealing with them i find very easy and reliable. They let and manage my house and their service is excellant. I dealt with Charlotte, Velislava and other staff and nev... See more

Rated 5 out of 5 stars

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... See more

Rated 5 out of 5 stars

CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we h... See more

Rated 5 out of 5 stars

I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the inte... See more


Company details

  1. Estate Agents

Written by the company

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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4.5

All reviews

(1,345)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

CPS excellent letting company

Excellent letting company, they are always a head before the tenant contract comes to end. Jordan, Rhys and Nikki who manages are on top to renew contracts or find new tenants. Very good at communication. I would recommend everyone to use CPS for there Lettings.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Karys is a 🌟

Karys was so helpful during our check in inspection and made sure every issue we had was taken further. Was so nice to be able to feel comfortable voicing matters to a member of staff as we have had previous bad experiences during trying to sort matters out.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Selling my home with CPS - excellent

I had the best possible experience with CPS homes and would highly recommend them. Professional from the start, excellent attention to detail when it came to advertising my home, special staging and expert photography provided within the service plus social media coverage. I was impressed with their photographer, I couldn't have asked for better/more. Have been with some other agents in the past and CPS were by far the best. Thank you very much

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Chelsea

Chelsea, Angela and Tiffany made the whole selling experience simple. I was informed at every stage of the process. I was very impressed by the whole team. Thank you. David Hall

25 July 2025
Unprompted review
Rated 4 out of 5 stars

Highly Recommend

An excellent letting agency! Nikki Hamer was incredibly helpful and professional throughout the entire process.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

A fantastic letting company

A fantastic letting company. Florence and her team was very helpful, from viewing to signing of contracts. I highly recommend Cps homes. Thank you for your service.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great rental agents!

My wife and I have nothing but good things to say about our experience as new landlords with CPS.
Rhys has been absolutely fantastic to work with, Highly professional, easy to communicate to and was super attentive, I would recommend him to anybody looking to rent out their property.

Also special mention to Kacey, who was an absolute pleasure to deal with, super focused and constantly kept us in the loop!

Fab team!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with CPS

I’ve had a great experience with CPS. Nikki and Flo especially — they’ve re-let my properties quickly, professionally, and with excellent communication throughout. Reliable, efficient, and a pleasure to deal with. Highly recommended!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Flo

Nothing was too much trouble with Flo, from viewing to secure the property - always helpful and very efficient 🙂

9 July 2025
Unprompted review
Rated 5 out of 5 stars

We viewed a rental property.

We viewed a rental property with Jess, who was very courteous and helpful on the viewing. We were delighted to secure the property, and we send all our thanks to Florence Bailey who dealt with the administration to secure the property with a professional approach. Very happy with the service given.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the outset!

Fantastic service from the outset! Angela and her team were agents that genuinely appeared to care about our home and its sale. Communication post viewing was excellent and viewings were booked with consideration making sure it was as non disruptive for us as possible. When two of our sales fell through due to buyers changing their minds, CPS were right on the case bringing more buyers through the door again. They’ve found us a buyer that appears to love our home which we are really happy about, we couldn’t recommend them more as agents in this competitive housing market. Thank you Angela you’re an absolute star!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience when looking to rent

We recently viewed a property with Erin (from the Woodville Road branch) and she was so lovely and chatty when showing us around the flat. She kept us updated every step of our application process and answered any questions we had!

We were then accepted by the landlord for the property and Rhiannon (from the Roath branch) took over our signing process. She was very helpful any time we had questions and always followed up with us if she needed to double check something! She really made the signing process very simple and easy!

The team at both branches were great and really helpful and would recommend looking to find a property to rent with them!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service…

I have been using this firm for twenty years and have always had exemplary service from them, and always found them to be friendly, courteous and efficient

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience so far as me and a friend are looking to move into a new property. From the viewing with Jessica Jones, to the discussion of considerations involved in renting a new property with Erin Gwilt, the team have been great, helpful and friendly. Thank you!

2 May 2025
Unprompted review

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