Cracker Emporium Reviews 

257
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Very disappointing to go onto website and find that you can no longer order crackers online and receive them by post. Which I have been doing for several years, and now unless you live in or near Wood... See more

Rated 5 out of 5 stars

Looking for a more eco friendly Christmas cracker option online this year I came across this firm. Wow, what wonderful customer service. I received a lovely email on placing my order, which arrived wi... See more

Company replied

Rated 5 out of 5 stars

Beautiful crackers! They arrived well packaged and in mint condition. The contents won’t be viewed until Christmas but on the enclosed slip, showing choice of items, they looked original. I’d looked... See more

Company replied

Rated 5 out of 5 stars

This purchase was a pleasant experience from placing to receiving my order. Andrew promptly answered all questions asked and he kept me informed about delivery. My crackers arrived this week and they... See more

Company replied

Company details

  1. Christmas Shop
  2. Christmas Market
  3. Shopping outlet

Written by the company

We design and handcraft beautiful and unique Christmas Crackers. We're eco-friendly, making Christmas Crackers that are recyclable, or made from seed paper so you can grow them after you pull them! You choose the gifts that go inside, and to avoid waste you only need to buy the exact quantity you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

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4.5

All reviews

(257)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great!

Orders these for xmas and they were great. We ordered the ones with chocolates, the chocolates were really good and went down a treat with the family

7 November 2022
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Reply from Cracker Emporium

Thanks for sharing your feedback Emma, delighted the chocolates went down well.

Rated 5 out of 5 stars

Great quality

Great quality, design and little presents. Loved it and will order again next year

25 December 2022
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Reply from Cracker Emporium

Thank you for your lovely feedback, look forward to seeing your order. Andrew.

Rated 5 out of 5 stars

Christmas Crackers Order

No problems with the order process, confirmation e-mail and update received, order sent in good time, delivery time good given Royal Mail strikes. Crackers look fine, well packaged, all packaging seems recyclable, will need to wait to see if they perform!

1 December 2022
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Reply from Cracker Emporium

Thank you Richard, enjoy pulling your crackers, have a lovely Christmas, Andrew.

Rated 5 out of 5 stars

Rally lovely looking crackers…have not…

Really lovely looking crackers…have not used them yet.
Really well packed.
Good service.
Can’t wait to see what’s inside.
Recyclable to…what could better!

12 December 2022
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Reply from Cracker Emporium

Thank you Jeanette, have a wonderful Christmas.

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with - great personal service. The crackers look really pretty and I am pleased to have found some made in UK. Haven’t pulled them yet as waiting for Christmas.

5 December 2022
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Reply from Cracker Emporium

Thank you Alex, it was a pleasure to handcraft your Christmas Crackers, Andrew.

Rated 5 out of 5 stars

Really good quality and beautfuly made

Really good quality and beautfuly made, they arrived in good time and all the packaging was recyclable and plastic free, which is great for the environment too. I will definitely order again and recommend.

1 December 2022
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Reply from Cracker Emporium

Thank you, we do our best to ensure everything is recyclable including the packaging, enjoy your handcrafted Christmas Crackers.

Rated 5 out of 5 stars

Super Quality

Really delighted with these Christmas Crackers. This is the second year I have ordered these lovely handmade versions. The gifts inside are useful rather than the normal throwaway contents in shop bought crackers.
I will be ordering again next Christmas.

7 December 2022
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Reply from Cracker Emporium

Thank you Kathryn, delighted you returned to us, have a wonderful Christmas. Andrew

Rated 5 out of 5 stars

Items delivered perfectly packaged & on…

Items delivered perfectly packaged & on time.
So lovely to buy a British Christmas cracker rather than a mass produced item.

4 December 2022
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Reply from Cracker Emporium

We agree Peter, delighted you've bought British handmade crackers.

Rated 5 out of 5 stars

A wonderful company

I corresponded several times with this company regarding my wishes for the crackers. I received immediate replies to my questions and all my requests were fulfilled. They went above and beyond.

2 December 2022
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Reply from Cracker Emporium

Thank you Margaret, it was a pleasure making your Christmas crackers for you.

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, I specifically needed vegan friendly contents and completely recyclable. I received immediate correspondence confirming my order and then an immediate and understanding reply to my requests! Arrived beautifully packaged and in plenty of time for my early Christmas! Will definitely use again and can highly recommend! Thank you

2 December 2022
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Reply from Cracker Emporium

It was a pleasure to make them for you Tracy, have a wonderful Christmas, Andrew

Rated 5 out of 5 stars

If only I could give 6 stars

If I could give Cracker Emporium 6 stars I would! The level of customer service, from the owner, Andrew Hill, was such as I've never experienced before. I phoned and left a message to ask for assurances, my call was returned most speedily, assurances given, and absolutely adhered to, and all this done in the most friendly and cheerful manner. The Christmas Crackers are so beautiful, and the confidence I feel that they are totally ethical is wonderful. All my future Christmas crackers will be bought from Cracker Emporium - and I'll try a different variety each time. Looking forward to it already.

18 November 2022
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Reply from Cracker Emporium

Thank you for your kind words Tress, it was a pleasure handcrafting your Christmas Crackers. Enjoy them, look forward to hearing how your soiree enjoys them too. Andrew

Rated 5 out of 5 stars

Thrilled

This is the first time I’m doing my own crackers and these are amazing. I can’t wait to fill them with Christmas goods.
Communication from supplier was excellent.
The packaging was excellent.
Quality excellent …
All in all … EXCELLENT 👍

16 November 2022
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Reply from Cracker Emporium

Thank you Helen, do send me a pic of the goodies you're going to include, would love to see what you come up with. Enjoy pulling them in the big day, Andrew

Rated 5 out of 5 stars

Excellent product

I bought several ‘ fill your own ‘ Christmas crackers.
They arrived promptly and were well packaged.
They were beautifully made and I could not fault the quality at all. Highly recommended.

12 November 2022
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Reply from Cracker Emporium

Thank you Mike, such a popular option this year, fill your own is a great way to personalise isn't it. Andrew

Rated 5 out of 5 stars

Fabulous

Firstly, what a fabulous concept. Luxury eco friendly crackers at a very reasonable cost with the added bonus of being able to have as many or as few as you want.
I’m pretty fussy about Christmas crackers and these are fabulous. The pictures don’t do them justice. The customer service is also superb. Very friendly and communication is excellent. Cannot recommend the cracker emporium enough

12 November 2022
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Reply from Cracker Emporium

Thank you Sally, delighted you like the concept we think being able to choose the exact quantity you want is important. Glad you chose us, have a lovely Christmas. Andrew

Rated 5 out of 5 stars

Had these last year fabulous

The extra money for the items is well worth it great crackers very retro takes me back to my childhood

11 November 2022
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Reply from Cracker Emporium

I love the retro crackers too, they take me back to the ones we had as children, Andrew.

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