I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support req... See more
Company replied
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Edit as of 06/01/2026: Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong. I have since had several r... See more
Company replied
Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common p... See more
Company replied
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first bu... See more
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Company details
Written by the company
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- support@craftamo.com
- craftamo.com
4.1
Great
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Consistantly good product
I purchased from Craftamo twice. In October 2022, I purchased a group of watercolor brushes tied to an artist I like. There was a longer delay in receiving the brushes because of supply chain problems. When they came, I fell in love with the brushes. So much that I wanted more. The artist endorsed brushes did not come in that size. I spoke with a representative and they suggested the bamboo brushes that were almost identical. I ordered them at the end of February, received them quickly, and use them every day. A lovely round brush that holds water well with a good snap and good point. They don't shed. I'll be going back to see what else is offered. Thanks
27 February 2023
Unprompted review
Reply from Craftamo
Hello Bobie,
Thank you for taking the time to share your positive experience with us! We apologize for any delay you experienced with your initial purchase due to supply chain issues, but we're glad to hear that you were pleased with the brushes when they arrived. Our team is always happy to help customers find the right products to fit their needs, and we're thrilled to hear that the bamboo brushes were a great alternative for you. We hope you continue to enjoy using them and look forward to serving you again in the future. Thank you for choosing Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
These brushes are my favs!
Prompt shipping. Gorgeous packaging.
The Emma x brush set is beautiful and super high quality. I love them! Highly recommend.
18 June 2022
Unprompted review
Reply from Craftamo
Hi Midge,
Thank you for sharing your positive experience with us! We're thrilled to hear that you're enjoying the Emma x brush set and that you found our shipping process prompt. Our team takes pride in providing high-quality products and ensuring that they arrive in beautiful packaging. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for your recommendation, and we hope you continue to enjoy using your Emma Lefebvre X Craftamo brushes.
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have bought Emma’s brushes and…
I have bought Emma’s brushes and subscription boxes as I love everything Emma related. These brushes are gorgeous and so is the presentation box they come in they looked so good I didn’t want to take them out of there box. They are a delight to use holding water and paint well and the point on them is exceptional. The brush hairs spring back into shape after use. They are just a joy to use and I’m so glad I purchased these beauties. The subscription boxes are gorgeous with two different brushes each month as well as four paints to complete that months tutorial. The pigment is rich and easily manipulated with the water on Craftamo watercolour paper which you get five sheets in your box which is 100% cotton and of excellent quality. Craftamo dispatch and service of your goods is excellent and their presentation of your goods is 100%. Thanks Emma and Craftamo for the great products.
1 April 2023
Unprompted review
Reply from Craftamo
Hello Vivienne,
Wow, your enthusiasm for Emma's brushes and subscription boxes is infectious! I can see why you love everything Emma related. The presentation box and brushes themselves look absolutely gorgeous. I can understand why you didn't want to take them out of the box! It's great to hear that the brushes are so delightful to use and that they hold water and paint so well. The exceptional point and the way the brush hairs spring back into shape after use make them sound like a dream to work with. And the subscription boxes sound fantastic - two different brushes each month plus four paints and high-quality watercolor paper? That's a steal! It's wonderful to hear that the pigment is rich and easily manipulated, making the watercolors a joy to work with. And to top it all off, Craftamo's dispatch and service is excellent. Thanks for sharing your experience with us, and happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Reply from Craftamo
Hi Marion,
Great to hear that you love the EmJ watercolor kits! They really do offer fantastic products that make watercolor painting a breeze. I'm so glad that you're enjoying them and I hope they continue to inspire you to create beautiful art.
Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Awesome Products
Quality products coupled with quality service! I’ve loved everything from their site.
9 February 2023
Unprompted review
Reply from Craftamo
Hi Celeste,
Awesome, 5-Star Review! I am glad to know that you loved the brushes. Thankyou for appreciating our products & customer service. We made sure that our brushes are the best of quality for our customers to enjoy. Have a happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I LOVE the two brushes I have!
I LOVE the two brushes I bought from Craftamo! The control is fantastic and the brushes are my two favorite. They are holding up very well for using them every day but I want more of them!! As soon as I am able I will be purchasing more. I have the #10 and #12 rounds. I highly recommend them and customer service is just as great as the brushes!
19 March 2023
Unprompted review
Reply from Craftamo
Hello Bas,
Awesome, 5-Star Review! I am glad to know that you loved the brushes. Thankyou for appreciating our products & customer service. We made sure that our brushes are the best of quality for our customers to enjoy. Looking forward for your next purchase. Have a happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Attentive customer service
Attentive customer service! Excellent products at affordable prices.
17 January 2023
Unprompted review
Reply from Craftamo
Hi Janice,
Amazing, Thank you for the 5-star review! I am happy to know that liked our products and the services we provided. Happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
The handle of the brush is weak and the…
The handle of the brush is weak and the metal part moves and makes the sensation unpleasant.
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The name of the set was the Eric Yi Lin 5 brushes.
The hair of the brushes is quite good, but the ferrole acts like a bell with the wood handle in three of them.
Thank you so much for your interest!
18 October 2022
Unprompted review
Reply from Craftamo
Hello Marco,
I am so sorry to hear that your EricYi Lin X Craftamo brushes have loose ferrules. ferrulescan become loose as the wooden handles can expand or contract with hot/cold weather or with exposure to moisture. We have now located your order & contact details and will contact you via email regarding a suitable fix to this issue.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Love their products!
8 March 2023
Unprompted review
Reply from Craftamo
Hello Cheung,
Thank you for giving us 5 Star Review! I am pleased to know that you loved our products. I hope you are enjoying making amazing paintings with it.
Thank you for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
These brushes are not only beautiful!!
These brushes are not only beautiful, but well made, beautiful point, and load and hold water great!!! A joy to paint with. Craft amp is an excellent company to work with, as they are fast, friendly and great customer service!!!
26 December 2022
Unprompted review
Reply from Craftamo
Hi Sue,
Thank you for giving us 5 Star Review! I am happy to know that you liked the brushes. We made sure that our brushes are of the best quality for our customers to enjoy and for long-lasting usage. Our customer happiness agents are always here to help in every problem you may encounter.
Thank you for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
They make great products.
I use the Myriam Tillson brushes for all of my paintings. They’re such great quality not to mention the colors. The products are awesome. Shipping was fast.
I would definitely order again.
17 March 2023
Unprompted review
Reply from Craftamo
Hello,
Awesome, 5 Star Review! I am glad to know that you liked the Myriam Tillson X Craftamo Brush Set. Myriam designed this Brush Set for her followers to enjoy. I am hoping that you create a lot of amazing paintings using the brushes.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Reply from Craftamo
Hello Happy,
Thank you for giving us 5 Star Review! I am glad to know that you liked the product that you've purchased. I hope you are enjoying your painting journey with the help of our brushes and can't wait for your painting collection.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
I have bought watercolor brushes and…
I have bought watercolor brushes and each time I am very happy with the product, the delivery is done quickly and the pleasant staff. If they don't have something at the moment they will let you know as soon as they know they will so you can get your order in. Great company
17 March 2023
Unprompted review
Reply from Craftamo
Hi Suzanne,
Thank you for giving us 5 Star Review! I am glad to know that you liked the brushes. We always make sure that our customers only get the best quality products and services.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Quick and reliable delivery
Quick and reliable delivery. I was very pleased with my brushes and highly recommend the Bamboo range for watercolour painting.
10 January 2023
Unprompted review
Reply from Craftamo
Hello Sue,
Amazing, 5 Star Review! I am glad to know that you liked the brushes. I am pleased to know that you liked our brushes. I am hoping that you find inspiration to create lots of beautiful paintings.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Great Brush's Great Service
Great Brush's Great Service , I would buy again
15 June 2022
Unprompted review
Reply from Craftamo
Hi Joseph,
Awesome, 5 Star Review! I am glad to know that you liked the brushes. Thankyou for appreciating our products & Customer service. I hope you are enjoying your painting journey with the help of our brushes.Looking forward for your next purchase.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Very good customer service
Very good customer service, feel like they really care. I currently have a monthly subscription watercolour box, 3 so far, and all arrived on time and they are very good. Also bought a few sets of brushes. Can't fault anything.
15 March 2023
Unprompted review
Reply from Craftamo
Hi Rose,
Amazing, 5 Star Review! I am glad to know that you liked the Emma Lefebvre X Craftamo Subscription Boxes. I hope that you enjoyed the tutorial that Emma provided, looking forward for you to receive the next box.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Yes, I did it again!
Yes, I did it again!
Am so happy with my set of watercolor brushes.
Just received a next set for gouache.
Really love your brushes, handling, bristles are perfect - and so is your service, packing and shipping
Thank you
1 March 2023
Unprompted review
Reply from Craftamo
Hi Petra,
Awesome, 5 Star Review! I am glad to know that you liked the brushes. Thankyou for appreciating our products & customer service. I hope you are enjoying your painting journey with the help of our brushes.
Thankyou for supporting Craftamo!
Elisa
Customer Happiness Agent
Craftamo
Loving my craftamo/emma lefebvre box every…
Loving my craftamo/emma box every month. Packaging is so lovely and the painting tutorial is beautiful but simple. I love everything about it and I look forward to opening my box every month
28 January 2023
Unprompted review
Reply from Craftamo
Hello Lorraine,
Thankyou so much for giving us 5 Star Review! I am pleased to know that you love the Emma Lefebvre x Craftamo's Subscription Box. Looking forward for you to receive the March box.
Happy Painting!
Elisa
Customer Happiness Agent
Craftamo
I've used Craftamo several times in the…
I've used Craftamo several times in the last two and a half years, I'm very happy with everything I've had and most importantly when I've had reason to ask them something I've had answers from real people who have actually read my email! So I first tried their own brand water colour bamboo paint brushes - they are superb, really good quality and lovely to paint with plus bamboo is always nice to hold. I tried their own brand watercolour paper, the blue one and I've loved using blue pape and it is lovely for wet on wet. I've since signed up for some artist collaboration brushes and lessons and they have been extremely well done. I'm in the UK, and they post from Europe, but as long as you are aware of that then you can plan, but my items have been prompt and well packaged. I love my experiences with Craftamo!
23 February 2023
Unprompted review
Reply from Craftamo
Hello Folkes,
Amazing 5 Star Review! I am smiling while I am reading your review. Thankyou for giving us such a detailed review. I am pleased to know that you tried some of our products & that you liked them. Looking forward for you to try more products of Craftamo.
Happy Painting!
Elisa
Customer Happiness Agent
Craftamo
I love my Procreate brushes
I love my Procreate brushes! I'd totally buy them again. :)
20 February 2023
Unprompted review
Reply from Craftamo
Hello Kimberly,
Thankyou for giving us 5 Star Review! I am happy that you liked the brush. I hope you use it to make lots of amazing piece of art.
Happy Painting!
Elisa
Customer Support Agent
Craftamo
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