An outright nucience ! I don`t know how they got my eMail address but I now get spammed by them incessantly.
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See what reviewers are saying
I ordered an item for my wife and quickly received a confirmation email with tracking number. It hadn't arrived after a few days and I noticed the delivery company website details were missing so I e... See more
Company replied
I’d never heard of this company before but I was looking for a Sizzix electric die cutting machine. Everywhere I looked they were all very expensive, I looked on Craftelier and found exactly what I wa... See more
Company replied
I’m based in the Highlands of Scotland and have used Craftelier for some time. They have a huge range of products at very competitive prices. Their customer service, when required, is excellent. Deliv... See more
Company replied
Company details
Information provided by various external sources
We are your online store for scrapbooking and crafts in general. Get your scrapbook materials or your Fofuchas dolls here at the best price.
Contact info
United Kingdom
- craftelier.com
4.2
Great
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 36% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Brilliant service! They had just what I wanted at a really good price. Delivery & packaging perfect. Thank you
22 May 2023
Reply from Craftelier
Thank you so much for your kind words and for choosing Craftelier.com! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority!
Always a pleasure receiving my order…
Always a pleasure receiving my order from Craftelier. They have the best craft supplies.
13 May 2023
Reply from Craftelier
Thank you, Hannah! We're thrilled to hear that you always enjoy receiving your orders from Craftelier. We strive to provide the best craft supplies for our customers. Happy crafting!
What can I say
What can I say? Great prices, great selection, quick delivery and wonderful prices. Will be back again. 🙂
14 May 2023
Reply from Craftelier
Thank you so much, Mrs Dawn Lewis! We are thrilled to hear that you had a great experience with us. We look forward to serving you again soon.
Excellent product quality
Excellent product quality, fast shipping great communication. I couldn't be more pleased.
12 June 2023
Unprompted review
Reply from Craftelier
Thank you so much for your kind words, Gale McNamara! We truly appreciate your feedback and are thrilled to hear that you are pleased with our product quality, fast shipping, and communication. Happy crafting!
everything perfect
21 May 2023
Reply from Craftelier
Thank you so much, Fabrizio! We're thrilled to hear that everything was perfect. Your kind words mean a lot to us. Happy crafting!
Good prices
Good prices for a difficult to obtain Brother Scanncut item. Delivery was lengthy, but well signposted as to arrival date.
21 May 2023
Reply from Craftelier
Dear Susan Braham, thank you for your kind words! We're thrilled to hear that you found our prices affordable and managed to get the Brother Scanncut item you were looking for. We apologize for any inconvenience caused by the longer delivery time. Your patience is greatly appreciated. Happy crafting!
Quick delivery
Quick delivery. Good prices. They have the crafts I need with good quality.
21 May 2023
Reply from Craftelier
Thank you so much, Sonia! We're thrilled to hear that you had a great experience with us. We appreciate your kind words and look forward to serving you again soon!
Speedy delivery and good packaging..
Speedy delivery and good packaging... The price is right!
20 May 2023
Reply from Craftelier
Thank you so much for your kind words, Hamish Visser! We're thrilled to hear that you were pleased with our speedy delivery, good packaging, and affordable prices. We truly appreciate your support!
Great product, great price, great customer service second to none...brilliant and very happy with purchase and lovely customer service! A++++++++
The product is fantastic, great quality absolutely love the watercolour pens. The customer service was swift, and they kept me up to date with purchase. Very friendly!! Will Definatley buy again from this lovely, happy, kind company...A++++++++++
12 May 2023
Reply from Craftelier
Thank you so much for your kind words, Mandi! We're thrilled to hear that you loved our watercolour pens and that our customer service met your expectations. We look forward to serving you again soon. A++++++++++!
Great Service thank you 😊
19 May 2023
Reply from Craftelier
Thank you so much, Miss Heidi Salisbury! We're thrilled to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again soon. Happy crafting!
War alles super ,bin zufrieden 👍
20 May 2023
Reply from Craftelier
Thank you so much, Janna Romanenko! We are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us!
Received with many thanks
Received with many thanks
Excellent product
Will definitely deal with again
12 May 2023
Reply from Craftelier
Thank you so much, Sharon! We're thrilled that you loved our product. We look forward to serving you again in the future.
I love this company
I love this company, the products are great, reasonable prices. Transparent delivery times, never been later than expected. Well packaged and with a cute lolly. I have used them multiple times.
10 May 2023
Reply from Craftelier
Thank you so much for your kind words and continuous support, H Ranger! We are delighted to hear that you love our products and appreciate our efficient service. We look forward to serving you again soon!
As always amazing service and products.
12 May 2023
Reply from Craftelier
Thank you so much, Priya G! We truly appreciate your kind words and support. It's our pleasure to provide you with amazing service and top-quality products. We look forward to serving you again!
all round excellent
the products are all at very good prices, the ordering and delivery is seamless, and love the items I have ordered thank you ( :
15 May 2023
Reply from Craftelier
Thank you so much, Kath! We are thrilled to hear that you are enjoying our products and had a seamless ordering and delivery experience. Your support means the world to us!
Delivery time for UK
Would happily order again from the company who were very responsive when contacted for assistance.
The issue was with the company they selected to deliver the products which delayed the time further to recieve them items in the UK.
10 May 2023
Reply from Craftelier
Dear Denise,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our service and products.
As for the delivery of the goods, we are sorry about that. Sometimes parcels need a little bit more to be delivered due to the time they spend in Customs, which is not under our control, but our Customer Care is always happy to help and to give all the information we have.
Thanks for your understanding. Kindest regards.
Very good first experience
I am very satisfied with the processing of the order. It arrived quickly and I was able to check where the order was at any given moment. In addition, the order was carefully packed.
One area of development could be the search feature of web pages. In many cases, the search result contains a lot of products that have nothing to do with what you are looking for. In addition, finding products in web store without searching is very difficult as finding the right categories is difficult.
21 April 2023
Reply from Craftelier
Thank you so much for your positive feedback, JohannaH! We're thrilled to hear that your order arrived quickly and was carefully packed. We appreciate your feedback on our search feature and will definitely work on improving it. Thanks again for choosing Craftelier.com!
Love craftelier products
10 May 2023
Reply from Craftelier
Thank you so much, Sue! We're thrilled to hear that you love our products. It means the world to us. Happy crafting!
Excellent discount and beautiful papers
9 May 2023
Reply from Craftelier
Thank you so much, Anon! We're thrilled to hear that you enjoyed our excellent discounts and beautiful papers. Your kind words mean the world to us. Happy crafting!
The first of many orders
First time I have used Craftelier and it won't be the last. Superb selection of products at a very good price - well worth the wait of a couple of week for delivery from Spain. UK end delivery service also excellent by polite courier service.
1 June 2023
Reply from Craftelier
Thank you so much for your kind words, Susan! We're thrilled to hear that you had a great experience shopping with us. We appreciate your support and look forward to serving you again soon.
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