I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
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Review summary
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Reviews shaping this summary
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
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When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more
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Company details
- #113 of 168 best companies in Insurance broker
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1k reviews
Asks customers to review
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Quick and Easy to understand
Quick and Easy to understand - made insuring my sailboat simple.
25 February 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
'More than one policy…
They say I have 'More than one policy holder with my email address'. This is probably two slightly different versions of my name, e.g. with/without an initial or something. The error is at their end but they expect me to sort it out... but no clues as to how I should do this.
2 February 2026
Reply from CraftInsure
Hi Rosie, thank you very much for providing your feedback and submitting a review, it is greatly appreciated.
I have just contacted you via email to clarify any misunderstandings that may have arisen during your conversation with my colleague Alicia. We are eager to resolve this matter for you and would appreciate the opportunity to rectify the situation, as the issue originated on our end.
We sincerely apologise if you felt unsupported throughout this process, as this is certainly not the experience we intend for our valued customers.
Kindly monitor your inbox for my email and get back to me when you are able to. Should you have any further questions or require additional assistance, please do not hesitate to contact us at customersupport@craftinsure.com.
Kind regards,
The Craftinsure Team!
A very easy process to insure my boat…
A very easy process to insure my boat for another year at a good price.
25 February 2026
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Sadly no longer the best value boat…
Sadly no longer the best value boat insurance
14 February 2026
Unprompted review
Reply from CraftInsure
Hi Jack, thanks for taking the time to leave us a review.
We’re sorry to hear you feel we’re no longer the best value. Insurance premiums can change over time due to factors such as market conditions, claims trends, and insurer underwriting criteria, all of which are outside our direct control.
We always aim to provide competitive cover along with strong service and support, and we regularly review our insurer panel to ensure we’re offering fair value.
If you’d like us to review your policy or discuss alternative options, please feel free to get in touch on customersupport@craftinsure.com and we’d be happy to help.
Kind regards,
The Craftinsure Team
Excellent service
Competitive pricing and excellent customer service. Easy and not complicated
13 February 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple and Easy to do
7 February 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The agent was clear
The agent was clear, straightforward and efficient, and I wasn’t kept waiting.
7 February 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Efficient and helpful
27 January 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good value......
19 January 2026
Reply from CraftInsure
Hi Alan, thanks for taking the time to leave us a review.
We appreciate you providing us with this feedback and we hope to eventually get this review to 5 stars.
If there’s anything we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Very easy to use website
Very easy to use website, simple form to fill in. Totally hassle and jargon free 🙂
14 January 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
All good thank you
10 January 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Fair & helpful
A not unreasonable price - comes along with helpful and proactive customer service
25 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Always been good but… I have been with…
Always been good but… I have been with craftinsure for maybe 3 or 4 years now. Never made a claim so no reason to contact them but the contact I did have at renewal time was ok I guess. I notice Ripe have now bought out the company(something like that) along with GJW and another boat insurer. I also notice my premium this year has risen by 50% in addition to extra credit payments if You want to pay monthly but they don’t tell you what these are seemingly unless you hit the renewal button. This alongside my boat being in a marina and my increasing no claims seems like a huge and unwarranted increase. I would expect a rise but this seems like a money grab after buying out the competitors which is a concern as a lot of boaters including myself are low income and cannot sustain large increases like this year in year due to lack of competition. I have cancelled my renewal and luckily found a cheaper policy this year.
20 December 2025
Unprompted review
Reply from CraftInsure
Hi Andy, thank you for taking the time to leave a review.
We're sorry to hear about your experience, as it's never our intention for our customers to feel dissatisfied. We would really appreciate the chance to discuss this further with you. From our records, it looks like we haven't received any communication from you regarding the pricing or a request for a review on this, and we'd love to make sure we address any concerns you may have.
To help us look into this matter, could you please email us your policy number at customersupport@craftinsure.com? We’re eager to assist you and find a resolution.
Kind regards,
Teigan
The Craftinsure Team
Very easy to access and competitively…
Very easy to access and competitively priced.
Took about 15mins to complete and get insurance.
24 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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