Craftinsure Ireland  Reviews 78

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have my boat insurance with craftinsure and have been delighted with the service. I had a recent claim and the team at craft insure made the whole process easy and efficient. The claims team are v... See more

Company replied

Rated 5 out of 5 stars

Really great to have the personal contact with someone who gives their full name willingly and calls back immediately they get your message. Always willing to amend cruising areas with no fuss. So sor... See more

Rated 4 out of 5 stars

Oisín was very professional and Helpful in finding the best policy that suited me to renew my insurance.. He was calm, understanding and friendly.. He put me at ease and walked me through it step by s... See more

Rated 5 out of 5 stars

From the first contact after damage to my boat I was treated like a person, not just a claimant. I was able to talk through options, and the decisions made were made by a human, not an algorithm or a... See more

Company details

  1. Insurance broker

Written by the company

Craftinsure has now become part of Arachas - Ireland’s largest, fastest-growing, nationwide insurance brokerage. Existing customers will still receive the same great service from the same great people. Craftinsure is a market leader in the pleasure craft sector and was and is currently the country’s only pure Quote and Buy marine insurer in the country, offering fully comprehensive boat insurance and €5million Third Party Cover. Recognising the complexity of the marine industry in Ireland CII has a suite of products especially adapted for the Irish market with 14 different risk categories covering powered craft and sailing boats along with canoes, rowing boats and other craft. The advanced quote system can provide instant quotes for any craft split between the 14 risk segments in as little as 3-7 clicks. Arachas is Ireland’s largest nationwide insurance broker, employing over 750 professionals across 14 offices. We provide a comprehensive range of insurance products and services for both commercial and personal clients, leveraging our extensive relationships and deep market knowledge. Arachas is part of the Ardonagh Group, one of the world’s largest independent insurance distribution platforms and a top 20 global broker with a combined workforce of 12,000 colleagues and a network spanning 250+ locations in more than 30 countries. Arachas is committed to innovation, offering unique sector-specific solutions for complex insurance needs while fostering an inclusive workplace. We actively engage in community initiatives, including partnerships with charities like Cancer Fund for Children, rolling out the 26 Mountains2Mayo campaign to support vital resources for families and children battling cancer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience going through a boat damage claim

I have my boat insurance with craftinsure and have been delighted with the service. I had a recent claim and the team at craft insure made the whole process easy and efficient. The claims team are very response and worked closely with the repair team. I would have no hesitation recommending them to anyone and will never use anyone else for my boat insurance

16 January 2026
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Excellent service, always respond to queries would be hard to find a more efficient and accommodating company

8 January 2026
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

I have found the staff very easy to…

I have found the staff very easy to deal with; we unfortunately had to claim for the first time this year and it was stress-free and dealt with very quickly. Would highly recommend.

16 December 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. They are very helpful and respond to any question quickly and efficiently. Would highly recommend.
Kieran

18 November 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Very happy to continue with…

Very happy to continue with Craftinsure. We had a small claim last season which was dealt with very promptly and efficiently. No fuss. I would strongly recommend them

24 January 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Would highly recommend Oisín & Craft Insure

This is my second boat insured with Craft Insure and in particular I’ve dealt with Oisín both times. He is friendly, efficient and very helpful. Both boats setup hassle free with no waiting around. Would highly recommend Oisín and Craft Insure.

29 October 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Thanks Oisín and Craftinsure.ie

Really happy with my experience arranging boat insurance with Craftinsure.ie. Oisín was a pleasure to deal with – friendly, professional and always there to help clarify things, which I really appreciated. Great service all round!

17 September 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Prompt and efficient all the way. Can’t recommend them enough

2 September 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Marine insurance

I am very pleased with my experience with Craftsure Ireland. I made a claim, and the matter was handled promptly and settled fairly. I would have no hesitation in recommending them.

27 August 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

For small boat marine insurance look no further than Crafinsure

Had some issues getting a quote online for my small boat and phoned Craftinsure for help.
Got connected immediately and Oisin had me covered within the hour.
Five stars from me for Oisin and Craftinsure

11 August 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Refund

Very prompt service providing a refund on cancelled boat policy due to sale of boat

11 August 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Hi guys

Hi guys

Just want to thank you for all your help with my claim.it was handled very professionally and you kept me reassured all the way through the process.would recommend you to anyone that asks
Thanks again for all your help

Jim

30 April 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great service

Very helpful team. Had to make a claim and the customer service was excellent. Am very disorganised half the time but Paul was very helpful in helping me to provide all the info needed.

23 June 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact u

Rated 5 out of 5 stars

Very pleasant and helpful customer…

Very pleasant and helpful customer service. Fair and reasonable in all dealings.

16 July 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Craftinsure Experience

I have dealt with Craftinsure for 7 years across a number of polices and found them to be fantastic. I had a minor query today which was answered by Oisin immediately!

16 July 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact u

Rated 5 out of 5 stars

Obtaining Quotes and Claim Process

Highly recommend Craftinsure. Communication was very easy and straight forward with the team, from receiving the quotes and taking out the policy. Following a subsequent claim the team remained helpful, logical and professional throughout the whole process, communication was prompt and explained clearly. I've no hesitation in recommending their service to others.

2 July 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read!

Rated 5 out of 5 stars

Policy renewal

Through my fault I let my policy lapse, I got a call from Oisin and with a few questions got it sorted in no time, excellent customer service. David

30 June 2025
Unprompted review
Craftinsure Ireland  logo

Reply from Craftinsure Ireland

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look